How to Use 1509 Self-Service: Postpaid Mobile Phone

Dialling 1509 from your Optus Postpaid Mobile from within Australia offers a quick, simple way to access balances, report payments, add/remove features and more all directly from your handset. Best of all, it's completely free from an Optus Mobile.


What if my mobile is restricted/barred?

Customers with restrictions can still use Self-Serve 1509. But the menus are a little different, so you can more easily report a payment, request a payment extension or service restoral etc. More information on service restriction and restoral is available here.

1509 calling options

 

*Note: You may have different options depending on your account balance or if unbilled usage is available with your plan.


What if I’m using someone else’s phone?

1509 Self-Service provides information on the mobile number you're calling from. If you're not calling from your mobile, you can access these self-serve options from another phone on 132 926. For all other queries, call us on 133 937.