How to Add or Remove Caller ID: Fixed Phone

When enabled on a compatible Fixed Phone handset, Caller ID displays the phone numbers of your incoming calls.

Looking for Mobile Phone Caller ID info? Click here.

How does Caller ID work?

Caller ID will display the caller's full national phone or mobile number on your Home / Office Phone, unless the call originates from:

  • Overseas (unless the country uses the same caller ID technology)
  • A pay phone
  • A blocked or silent number
  • Some 'unserviced' areas in Australia

If the call originates from one of the above, your handset will display either:

  • Unavailable - these are generally calls coming from unserviced areas within Australia or from overseas
  • Private - these are generally calls that have been blocked by the caller or originate from an unlisted (silent) number

Back to Top

How much does Caller ID cost?

To view the charges for Home/ Office Phone Caller ID and our other Home Phone features click here.

Back to Top

How to show or hide your number when calling...

This feature is also known as Caller Number Display or ‘Called ID – Send’, respectively.

To show your number

You can request that your phone number is shown on outgoing calls either permanently, or on a per call basis.

Per call:

  • To show your number when calling from a Fixed Line Phone, dial 1832 or *32 before the phone number you want to call

Permanently:

  • For a Fixed Line Phone, please contact us to have your number set to be shown by default

To hide your number

You can request that your phone number is blocked from appearing on outgoing calls either permanently or on a per call basis

Per call:

  • To hide your number when calling from a Fixed Line Phone, dial 1831 or *31 before the phone number you want to call

Permanently:

  • For a Fixed Line Phone, please contact us to have your number set to be hidden by default

Back to Top

Important Information

Regardless of your Caller ID settings, Caller Number Display status or line listing (silent/non-silent) status, your phone number will always be available to Emergency Services and other telecommunications providers on a per call basis.