What does Eligible for Plan Benefit mean?

Eligible for Plan Benefit

'Eligible for Plan Benefit' refers to usage that is included within your plan. Depending on your plan, items may include but are not limited to:

  • Local Calls
  • National Standard SMS / Mobile Calls
  • Internet usage within Australia

Your Optus bills will typically show all of your call and usage charges and then deduct the included value you're eligible for by way of a credit. To see the included value credit refer to the discounts/summary of charges section of your bill.

For details on items that are eligible please refer to the terms and conditions of your specific plan, please refer the your plan's .


Not Eligible for Plan Benefit

'Not Eligible for Plan Benefit' refers to usage that is not included within your plan. Examples may include but are not limited to:

  • International Calls / Usage
  • International Roaming usage
  • Premium SMS
  • Premium Directory Assistance

For details on items that are not eligible, please refer to the terms and conditions of your specific plan, please refer the your plan's .

To view detailed examples of our bills refer to  article and associated links.