Yes TV by Fetch: Delivery Times, Tracking & Fees

Your Yes TV by Fetch package will be delivered via StarTrack. For further info on these deliveries, check out these topics:

When will I receive my Yes TV by Fetch delivery?

If you've purchased a Fixed service on our resale network or a Mobile Phone service, you'll receive your Yes TV by Fetch set top box within 10 business days of activating the service.

For all other products, including purchases of a Yes TV by Fetch set top box on its own, your delivery will arrive within 10 business days of your purchase date.

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Can I track delivery of my Yes TV by Fetch package?

Track Delivery

Your Yes TV by Fetch delivery can be tracked via the StarTrack Website using your Yes TV by Fetch order number. Online tracking is visible 24 hours after your Yes TV by Fetch set top box has been dispatched from Optus.

Has it been dispatched / delivered?

You'll receive an email / SMS when it's on its way from our warehouse to your nominated postal address.

If you're not home when delivery takes place our courier will either leave the package in a safe place at your nominated address, or leave a card for you to collect the package from your local Post Office.

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Delivery Fees

There is no delivery fee for the Yes TV by Fetch set top box.

If a Powerline Adaptor is ordered after the initial Yes TV by Fetch order there is a $15.50 delivery fee charge for the Powerline Adaptor. This fee is waived if your Yes TV by Fetch was ordered online.

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