Add or Change My Time Numbers: Mobile Phone

If you're on a Mobile plan that features 'My Time' you can make free calls to nominated mobile or landline numbers, any time, day or night.

The amount and type of numbers that can be added to your 'My Time' list are dependent upon your plan. There are 2 ways to add your 'My Time' numbers - via your handset or on the internet.

Important: When you first activate your Mobile it may take up to 24 hours before you can add your My Time numbers in My Account.


On your mobile: App, a Call or SMS

These options are available 24/7 and are free to use within Australia.


On the internet: My Account

You can check or change your My Time numbers in My Account.

Click to log in
Click to show steps

How to  change your My Time numbers in My Account

  1. Log in with your My Account username, not your phone number
  2. Follow steps A & B as shown in the image below

    Image showing navigation to service listing

  3. Select your Mobile Phone service then click its 'Settings' tab

    Image showing navigation to settings tab

  4. In the 'Settings' tab: Scroll to 'Preferred Number List'
  5. Click 'Setup' then 'Change'
  6. Enter your preferred 'My Time' number(s)
  7. Click 'Submit'
  8. Your My Time number(s) may take up to 1 minute to register in My Account

If the 'Change' button in My Account is'greyed out' then you've already reached the maximum number of updates allowed in your billing period/between recharges. Check out the next topic on when you can change your numbers.


How often can I change my numbers?

Postpaid Mobile Services

You can alter your My Time number(s) once per billing month.

Prepaid Mobile Services

You may change your nominated My Time number(s) up to 2 times after:

  • You first activate your service
  • Each recharge