How to Change or Check Your Phone Number Listing

To check or change your existing phone number to listed or unlisted, check out the steps below. If you're receiving nuisance or unwelcome calls / messages, please see this article for further options and help.


Is there a fee?

Home Phone numbers

If you have an Optus Direct, Optus NBN or Optus Cable Home Phone then there is no additional fee to list or unlist your existing Home Phone number. If you have or request a special listing, then your directory service provider may charge you additional fees.

Mobile Phone numbers

For standard Optus Mobile Phone numbers, there is no additional fee to list or unlist your existing phone number. If you've requested a special listing, then your directory service provider may charge you additional fees.


How to check or change your number to listed / unlisted

For Home Phone numbers

Call us on 133 937 to confirm or request that your existing phone number is changed to listed or unlisted (silent)

For Mobile Phone numbers

You can check or change your Mobile number's listing status in My Account.

Click to Log in
Click to show steps

How to check or change your Mobile Phone listing in My Account

  1. Log in with your My Account username, not your phone number
  2. Follow steps A & B as shown in the image below
     

    Image showing navigation to service listing

  3. Select your Mobile Phone service then click its 'Settings' tab
     

    Image showing navigation to settings tab

  4. In the 'Settings' tab, next to 'Call diversion and settings', click 'Setup'
     
    Image showing Call Diversions & Settings option
  5. In the next screen, near to 'Directory Listing'. You will see your current listing status as either 'Off' or 'On' (Off = Unlisted)
  6. To alter the setting, click the 'Change' button
  7. Follow the prompts and click 'Ok' to submit your request

Changing to a silent / unlisted number?

Avoid receiving unwanted marketing calls or faxes from businesses by adding your Mobile or Office/Home Phone number(s) to the Australian Government's Do Not Call Register.

To unsubscribe or opt-out of Optus marketing communication check out this article.