Register or Add Services to My Account

Everyone that uses an Optus service can register for My Account to manage their marketing preferences.  If you use the service but don’t own the account, you’ll need the Account holder’s permission to add you as a 'Service Contact'.

The Account holder is the person who is legally responsible for all of the services that are registered under their name.

Let's get started

Registering for My Account is simple, click here to get started! If you already have a My Account login but have forgotten your username / password, see this article for assistance.

Note: Sometimes it can take up to 48 hours for new account / service(s) to become available for linking / registration.

Once you’ve registered for My Account, you will also need to link the service(s) to your profile to manage your marketing preferences.

Are you the account holder?

 

 

 


I am the Account holder, I want to...

Register for My Account
  1. Go to My Account to create your own login details

  2. Click the Account holder button

  3. Enter your Service number / Internet Username

  4. Click Confirm service

  5. Enter the Account number and Date of birth

  6. Click Continue

  7. Enter the Email address, password and name in the fields provided

  8. Click the Continue button

  9. Select your preferred billing notification method by selecting the radio button next to Email or SMS

  10. Enter the Mobile Number to receive the password reset and service related information

  11. Tick the Privacy Policy checkbox

  12. Click the Submit button

Important! To complete your registration, you'll need to click the link in the email we'll send you.

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See all services in My Account

As an Account holder you should be able to view all the services you own in your profile and manage your marketing preferences. To link additional account / services to your existing My Account profile, click Add a service option (near the top right of your dashboard).

Note: It can take up to 48 hours for linked services to appear in My Account.

If you'd like to manage your marketing preferences, follow the steps below to submit a merge request. 

  1. Log into My Account

  2. Click on Profile from the menu bar

  3. Click on Services

  4. Click Additional Service

  5. Enter Account / Service number in the Account ID / Service number box

  6. Click the Request Merge button to submit request

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Remove existing services in My Account

As an Account holder you should be able to see all the services you own in your profile, if you see services that you no longer own / manage (i.e. you've recently changed the ownership of a service), follow the steps below to remove the service from your profile.

  1. Log into My Account

  2. Click on Profile from the menu bar

  3. Click on Services

  4. Click on the link See something wrong

  5. Enter your email address in the Contact email address box

  6. Provide a brief description of the service(s) you would like to remove from your profile in the Comments box

  7. Click the Send Report button to submit request

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Manage my Service Contact

Authorise a Service Contact

A Service Contact can send you a request to manage their own marketing preferences.  You can approve / deny these requests in My Account.

  1. Log into My Account

  2. Click on Profile from the menu bar

  3. Click on Services

  4. Click Approve or Deny the service user's request

Note: An email notification will be sent to the requestor when you approve the request.

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Remove existing contact from a service

Each service in My Account can only be assigned to one Service Contact.  You will need to remove the existing relationship before assigning a new contact.

  1. Log into My Account

  2. Click on Profile from the menu bar

  3. Click on Services

  4. Click on a service you'd like to unlink (currently assigned to a service contact)

  5. Click Remove

  6. Click Confirm

Note: The Service Contact you have removed will not receive an email notification when this occurs.

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Nominate a Service Contact

Account holders can nominate a Service Contact so they can manage their own marketing preferences. The notification can be sent via email or SMS.

Once the invitation is accepted, you can assign additional services to the same contact. Click Add a Service on your dashboard and enter the Service Contact’s email address.

  1. Log into My Account

  2. Click on Profile from the menu bar

  3. Click on Services

  4. Click on the service where you'd like to assign a contact.
    If the service is already assigned to a contact, you'll need to remove the contact on that service

  5. Enter the Service Contact's email address / mobile number

  6. Click Invite by Email

  7. Service Contact will receive an notification via email or SMS

Note: You may resend invitation email / SMS if required.

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I am a user of the service, I want to...

Create a My Account login
  1. Go to My Account to create your own login details

  2. Click the Service User button

  3. Enter your First Name, Last Name, Email & Password

  4. Tick the Privacy Policy checkbox

  5. Click the Save and Continue button, this will take you to a new screen

  6. Enter your Mobile contact number, Home address and Date of Birth

  7. Click the Sign up button

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Add service(s) to my Account

You can ask the Account holder for permission to link service(s) to your profile, so you can manage your own marketing preferences. Once the nominated service is approved by the Account holder, the service will appear on your Dashboard in My Account.

When the Account holder has approved you as a Service Contact, you can request for more services to be added. Click Add a Service on your dashboard and enter the service / account number.

  1. Log into My Account

  2. Click on Profile from the menu bar

  3. Click on Services

  4. Enter the Service / Account number in the box provided

  5. Click the Send Request button, this will send a 'link service request' to the account holder via email

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I'm still having difficulty, help me!

If you're the Account holder, contact us, and we can get this sorted for you.