How to Check Network Status & Outages

Fixed Phone, TV & Broadband Outages

To see if we have listed any issues/maintenance occurring in your local area, click here, select 'Fixed Outages' & enter your Suburb/Postcode.

Mobile outages/network problems

To check for a problem with Optus' Mobile Network & Service in your area, see our coverage maps.  Just follow steps A, B & C as shown below. Once you've selected the outage tab and entered an address or location at the top of the map you'll be presented with all the towers in the searched area.

  • Red coloured tower(s) indicate there is a problem or outage
  • Orange coloured tower(s) indicate we’re performing maintenance or upgrades
  • Green coloured tower(s) indicate that everything is running okay 

How to view a mobile outage

I need to report an issue that's not listed/shown

The number to report outages, service difficulties and faults is 133 937. Our team is available 24 hours a day, 7 days a week.