How to Check Network Status & Outages
Fixed Phone, TV & Broadband Outages
To see if we have listed any issues/maintenance occurring in your local area, click here, select 'Fixed Outages' & enter your Suburb/Postcode.
Mobile outages/network problems
To check for a problem with Optus' Mobile Network & Service in your area, see our coverage maps. Just follow steps A, B & C as shown below. Once you've selected the outage tab and entered an address or location at the top of the map you'll be presented with all the towers in the searched area.
- Red coloured tower(s) indicate there is a problem or outage
- Orange coloured tower(s) indicate we’re performing maintenance or upgrades
- Green coloured tower(s) indicate that everything is running okay
I need to report an issue that's not listed/shown
The number to report outages, service difficulties and faults is 1300 300 041. Our team is available 24 hours a day, 7 days a week.