Internet & Email: Username & Password Help
Important: We are currently upgrading our billing system. If your account number starts with a 62, please chat with us to view your username or reset your password. Otherwise, please follow the instructions outlined below.
Account Holders can view, add or remove Fixed Broadband & Mobile Broadband OptusNet usernames / email accounts or change their corresponding passwords using My Account.
Primary account username's can't be edited, however you can reset the password in My Account.