Internet & Email: Username & Password Help
Important! If you've received a notification about a system upgrade, or if your account number is 11 digits long and starts with 62, please chat with us to view your username or reset your password. Otherwise, please follow the instructions outlined below.
Account Holders can view, add or remove Fixed Broadband & Mobile Broadband OptusNet usernames / email accounts or change their corresponding passwords using My Account.
Primary account username's can't be edited, however you can reset the password in My Account.