Internet & Email: Username & Password Help

Account holders can view, add or remove Fixed Broadband / Mobile Broadband OptusNet usernames/email accounts or change their corresponding passwords using My Account. If you can't remember your My Account log in details, see this article first.

Please note: You cannot edit a Primary account's username, you can however, reset its password in My Account.


I've forgotten my Internet / Email username or password

If you know your My Account log in details, you can see all linked usernames and change their associated passwords in My Account. If you can't remember your My Account log in details, see this article first.

Click to...

Click to Log in
Click to show steps

How to view OptusNet usernames / change passwords in My Account

1.  Log in with your My Account username, not your service or phone number
2.  Follow steps A & B as shown in the image below

Image showing navigation to service listing

3. Select your Fixed or Mobile Broadband service then follow steps A & B as shown in the image below

Image showing how to manage email accounts in My Account

5.  In the 'Email Accounts' screen you can view, add or remove secondary accounts or edit your primary or secondary account passwords by following the prompts.

  • If you change the primary account's password, make sure that your read the important info at the base of this article
  • If you delete a secondary email account, it cannot be recovered 

Image showing username and passwords options


Before you change your password

Changing the Primary Username's password can also:

  • Change your Internet Access password (eg. ServiceNet / PPPoE passwords for DSL Internet Access)
  • Change your My Account password if it shares the same username with your OptusNet account
  • Change your Member Services password (Used for online billing with Cable services)
  • Change the Account Holder's OptusNet Primary email password

Changing a Secondary Account's password will:

  • Change the password of the associated secondary OptusNet email address only
  • Not affect your My Account or any other security log in details

Related articles

  • Looking for My Account password / username help? Click here.
  • Need Modem / Router and Wi-Fi password and username help? Click here.