How to Switch Paper Bills On or Off

You can request to turn paper bills on or off via My Account or Member Services. If you’re not sure what to use, you can check your eligibility.

If you simply need to change the email / postal address for your bills, check out this article.

Need to register for My Account or Members Services? Just follow the links below:

My Account

Switch from paper to electronic bills - My Account
  1. Log into My Account

  2. Click on the Dashboard tab

  3. Make sure the correct account is selected (if multiple accounts)
    To switch between accounts, click on the page icon under Request payment extension

  4. Scroll down to see Your Bills and click View Details

  5. Navigate to Current Bill Settings (on the right hand side) and click Edit delivery method

  6. Select Online and click change your notification settings to set a preference for email or SMS bill notifications

  7. Click Save to confirm 

My Account Dashboard example

My Account delivery method example

My Account online bill example

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Switch from electronic to paper bills - My Account
  1. Log into My Account

  2. Click on the Dashboard tab

  3. Make sure the correct account is selected (if multiple accounts)
    To switch between accounts, click on the page icon under Request payment extension

  4. Scroll down to see Your Bills and click View Details

  5. Navigate to Current Bill Settings (on the right hand side) and click Edit delivery method

  6. Select Paper and check the billing address is correct. Click update your details to make changes

  7. Click Save to confirm

  8. Note: There is a $2.20 paper invoice fee if you choose to have paper bills.

My Account dashboard example

My Account bill delivery method example

My Account paper bill selection example

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Member Services

Switch from paper to electronic bills - Member Services
  1. Log into Member Services

  2. Click My Bills

  3. Click the button "Change to Online Bill"

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Switch from electronic to paper bills - Member Services
  1. Log into Member Services

  2. Click My Bills

  3. Click the button "Change to Paper Bill"

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