How to Switch Paper Bills On or Off
You can request to turn paper bills on or off via My Account. Just follow the steps we've outlined on this page.
If you need to change the email/postal address for you bills, check out this article.
Switch Paper Billing On/Off: My Account
To change your bill delivery method, log in to My Account and follow the steps below.
How to switch paper billing off or on in My Account
Log in to My Account
Click on the Dashboard tab & scroll down to see Your Bills
Select the account you'd like to change, then click View Details
Navigate to Current Bill Settings (on the right hand side)
Then click Edit delivery method
A pop-up screen will give you the option to change your bill delivery method
Follow the prompts to submit your change. Your next bill will now be sent to you as requested. If you're changing to paper bills, make sure you check and update your billing address if necessary
Switching back to paper bills?
Changing to a paper bill where online billing is available, can attract a $2.20 (incl. GST) fee per bill issued.
Do I use My Account or Member Services?
This depends on the type of services you have. For assistance with online billing, eligibility and functions, check out this article.