How to Switch Paper Bills On or Off

You can request to turn paper bills on or off via My Account. Need to register for My Account? Click here

If you need to change the email / postal address for your bills, check out this article.

Select from the options below...

Switch from paper to electronic bills

Log in to My Account

  1. Click on the Dashboard tab

  2. Make sure the correct account is selected (if multiple accounts)
    To switch between accounts, click on the page icon under Request payment extension

  3. Scroll down to see Your Bills and click View Details

  4. Navigate to Current Bill Settings (on the right hand side) and click Edit delivery method

  5. Select Online and click change your notification settings to set a preference for email or SMS bill notifications

  6. Click Save to confirm 

My Account Dashboard example

My Account delivery method example

My Account online bill example

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Switch from electronic to paper bills

Log in to My Account

  1. Click on the Dashboard tab

  2. Make sure the correct account is selected (if multiple accounts)
    To switch between accounts, click on the page icon under Request payment extension

  3. Scroll down to see Your Bills and click View Details

  4. Navigate to Current Bill Settings (on the right hand side) and click Edit delivery method

  5. Select Paper and check the billing address is correct. Click update your details to make changes

  6. Click Save to confirm

  7. Note: There is a $2.20 paper invoice fee if you choose to have paper bills.

My Account dashboard example

My Account bill delivery method example

My Account paper bill selection example

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