Finding Your Account Number
Need your account number? You can retrieve your account number using one of the options below:
- Using My Account (for accounts that are already linked to My Account)
- Using your Mobile Phone (for Mobile accounts only)
- Using any Phone (for Home Phone, Mobile Phone & Mobile Broadband accounts)
- Using your Bill (any account)
Customers with bills already linked to My Account can view their account number(s) online. Note. Your account number is visible when you first log into My Account.
Postpaid Mobile Phone customers can obtain their account number at any time by following the steps below:
Call 1501 from your Optus Mobile Phone (it's a free call)
A free SMS is automatically generated, then sent to your mobile phone. This SMS will contain your account number and current balance
You can obtain your account number at any time by following the steps below:
Grab a pen and paper
Callfrom any phone
Select the 'retrieve account number' option
Your account number will be read out along with your balance & payment details
Your account number is located on the first page of your bill, in the top right-hand corner.