Finding Your Account Number

Need your account number?  You can retrieve your account number using one of the options below:


Using My Account

Customers with bills already linked to My Account can view their account number(s) online.  Note. Your account number is visible when you first log into My Account.  

Using your Mobile Phone

Postpaid Mobile Phone customers can obtain their account number at any time by following the steps below:

  1. Call 1501 from your Optus Mobile Phone (it's a free call)

  2. A free SMS is automatically generated, then sent to your mobile phone.  This SMS will contain your account number and current balance

Using any Phone

You can obtain your account number at any time by following the steps below:

  1. Grab a pen and paper

  2. Call from any phone

  3. Select the 'retrieve account number' option

  4. Your account number will be read out along with your balance & payment details

On your Bill

Your account number is located on the first page of your billin the top right-hand corner.