Premium Service for Ernst & Young Employees

At Optus, we want to ensure you get the support and advice you need. That's why we're offering a premium service to Ernst & Young employees and their family or friends, which includes the following benefits:

24/7 Live Chat

  • Get help when you need it most whether you're on a BYO or Handset Plan
  • Talk to our Live Chat specialists, available 24/7 about upgrading your Optus mobile plan or device or enquire about your account

Please note, this service is not available to Optus Fixed Line Phone, Broadband and TV services.

Fast Lane Service

  • Receive fast tracking in the phone queue when you call our customer service line
  • Only available on SIM only plans
  • To take advantage of this service, simply enter your eligible mobile service number when you call us on 133 937
  • May take up to 10 days to apply to your account following activation

Please note, this service is not available on handset plans.

Specialist Care Team

  • Only available on handset plans
  • Access to a specialist care team for your customer support needs
  • Access to technical and service support for mobile services
  • To take advantage of this service, simply enter your eligible mobile service number when you call us on 133 937
  • May take up to 10 days to apply to your account following activation

Need to know more? Check out the details below.


A. This offer can only be redeemed via the link contained in the email that you received from Optus and cannot be redeemed in store.

A. Your unique code can be used up to 5 times so that your family and friends can also enjoy the additional benefits.

A. Just revisit the E&Y page to redeem your unique link again. (Your original unique link will be resent).

A. If you call our support number on 133 937, please ensure that you enter your mobile service number to be routed to Premium Service. Please also mention to any consultant that you are an Ernst & Young employee.

A. You can take up the offer when you recontract onto an eligible plan by selecting ‘I am an existing Optus Mobile customer’ when signing up.

A. See this page for the relevant process.

A. See this page to know more about international roaming.

A. Please refer to this document for where to find your current account number.

A. If you're no longer employed by EY in Australia, Optus may remove the Premium Services benefits, or transfer you and your friends and family who have taken up this offer to another rate plan.

A. The new My Plan Plus has got your back with automatic usage alerts that will let you know how you're tracking each month. You'll get SMS alerts after you've reached 50%, 85% and 100% of your plan's data inclusions. You can also check your usage on My Account or via the My Optus App on your smartphone.

Please keep in mind that usage alerts are not generated in real-time and delays of up to 48 hours may be experienced.

A. Ever wondered what all the 4G fuss is about? Well, '4G' means 'fast'. So if you want to enjoy faster web browsing, downloading and streaming, you'll love our superfast 4G Plus network now in more places! To find out about your local coverage and how Optus 4G Plus network can benefit you, visit

A. Online delivery generally takes 2 business days for metro areas and 3 business days for regional areas when stock is available (sometimes longer if stock is not available). For eligible online orders placed between midnight and 1pm (AEST), Monday to Thursday, delivery is next business day to metropolitan areas of capital cities. You will need to be at the delivery address to sign for your order and show the courier your identification; otherwise your order will be sent to your nearest post office for collection. Delivery for online orders is free and you can easily track the progress of your order online.

A. If you ever need more data than what is in your monthly plan, we'll automatically top you up for just $10 per extra 1GB - protecting you from hefty excess fees. We'll also send you usage alerts so you can stay in control of your spend.

A. Yes, once you're on a My Plan Plus mobile plan you can add a Shared Data Plan at any time and purchase a tablet from Optus. You can pay for it in full on your next bill or pay it off in 12 or 24 monthly repayments - easy!

A. Yes, there is a one-off set up fee of $5 per mobile broadband device, with no ongoing cost. The set-up fee will also be charged if you have an existing Optus mobile broadband plan and want to change to the Shared Data Plan.

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Terms & Conditions

Offer available to new or recontracting eligible EY Employees (active and permanent EY employees or partners of the Ernst & Young partnership in Australia) and their family and friends (collectively, eligible customers) who connect to an Optus current consumer rate plan as follows (or as varied by Optus from to time):

  • 24 month contract – My Plan Plus ($65 or above)
  • 12 month contract – My Plan Plus SIM only
  • Month to month contract – My Plan Plus SIM only

Full terms of Optus’ current consumer rate plans are set out in Optus Standard Forms of Agreement for Postpaid Mobile services available at (See Section 2 Standard Pricing Table – Current offer pricing plans for consumer customers).

Premium Services

Eligible customers will have the option to choose between two Premium Services available on Optus mobile services (excluding Tech Support and Fleet mobile services).

  • Fast Lane and 24/7 Live Chat (SIM only plans)
  • Specialist Care Team and 24/7 Live Chat (Handset plans)

Redeeming the Offer

  • EY employees must validate their E&Y email address at  
  • EY Employees will then be emailed a unique verification code. The unique code may be redeemed for up to 5 additional services. Offer cannot be redeemed in store

Active employment: If EY Employee ceases to be employed by EY in Australia, Optus may, in its discretion, transfer an eligible customer associated with that EY Employee to another rate plan or allow the eligible customer to remain on the same rate plan with or without the additional benefits removed (i.e. premium services)

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