Our Trading & Operating Hours

Our trading and opening hours are available below.


Retail operating hours

Trading hours

To find out the trading hours of your local 'yes' Optus shop, use our Store locator.

Public holidays

Our retail stores are usually open on public holidays, check locallly however, as hours can vary by state, check our Store locator to confirm.


General & billing enquiries

Operating hours

Mon to Friday: Open 8am - 7pm (local time)
Saturday: Open 9am - 5pm (local time)

Please note: Some specialised teams are open only during regular business hours.

Public holidays

Customer service is closed on most public holidays. Our self serve functions are available 24/7.


Faults & Technical support

Operating hours

Our faults and technical teams are open 24/7, all year round.

Public holidays

Our faults and technical teams are open 24/7 all year round.


If you need to contact us, see this page.