IOU: Eligibility and How it Works

We know it's annoying when you run out of Prepaid credit and can't recharge straight away.  IOU is a feature that allows eligible Prepaid Mobile customers who have run out of credit to request emergency credit from Optus. It's available to select Optus Prepaid Mobile customers who have recharged $10 or more in the last 6 months. Only one IOU credit is allowed per recharge.

Click on a section below for more information...

IOU Eligibility 

My Prepaid Daily

If you're on My Prepaid Daily you're eligible for IOU when your MyCredit balance falls below $1.

My Prepaid Daily Plus (or $2 Days plans)

If you're on My Prepaid Daily Plus, you're eligible for IOU when your MyCredit balance falls below $2.

My Prepaid Long Expiry

If you're on My Prepaid Long Expiry, you're eligible for IOU when your MyCredit balance falls below 20 cents. You must also have no MyTalk Add On balance.

My Prepaid Ultimate, My Prepaid Ultra and My Prepaid Ultra Plus

You can only use IOU on My Prepaid Ultra if you're totally out of credit (for standard national calls, SMS/MMS and data), or if your credit has expired.

Other Prepaid Plans

If you're on any other Optus Prepaid Mobile plan, to use IOU you must have less than $1.50 MyCredit / credit balance.

Find out how to check your balance by clicking here.

Note: IOU is not available on Coles Prepaid SIM plans.

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How does IOU work?

Getting an IOU is easy, simply text IOU to 468. The way it works differs slightly depending on your plan. See below for more details:

My Prepaid Daily and Daily Plus

We'll spot you with $2 credit that you can use for up to two days. When you recharge, $2 will be subtracted from your balance.

My Prepaid Ultimate, My Prepaid Ultra and My Prepaid Ultra Plus

You can get an IOU for up to 10 minutes of standard national calls, 10 standard national SMS/MMS and 10MB data, all for use within Australia, for up to two days. If you've got at least $2 Extras Credit, we'll immediately deduct $2 from your Extras Credit & give you your IOU credit straight away. If you don't have enough Extras Credit, we'll deduct 10 minutes and 10MB data from your next $10 or $20 recharge or $2 Extras Credit from your next recharge of $30 or above.

Other Prepaid Plans

Get $3 IOU credit and a bit more time before you need to recharge. When you recharge with $5 or more we'll deduct the $3 from the balance. 

Note: You can only have one outstanding IOU at any time.

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How long does the IOU credit last?

On our 'My Prepaid' plans, the credit is valid for up to 2 days (the credit will expire at midnight on the 2nd day).

On all other plans, the Optus IOU credit expires after 3 days (at midnight on the 3rd day).

For further details, check out this page

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Me2U

From 24 November 2017, we will be removing the Me2U service. After this date, you will no longer be able to send or receive a Me2U. If you would like to recharge for another Prepaid service, this can be done using the My Optus app, or by referencing the relevant mobile number at optus.com.au/recharge