Important: If you've received a notification about a system upgrade, or if your account number is 11 digits long and starts with 62, reporting a payment via My Account is currently unavailable.
If you've made a payment, you may be able to report this using My Account.
You will have to choose whether the payment was a full or part payment. If you haven't paid the complete outstanding balance, we might ask you a couple more questions. Once you've submitted the details, if your service has been restricted, we'll restore your service as soon as possible (if eligible). This can take up to 24 hours, or up to 4 hours for a Mobile Phone service
If you can receive calls but cannot make calls - then your service is 'restricted'.
To restore a restricted service, report your payment using one of the methods above. If your service is eligible for restoral, we'll automatically restore it to normal within 15 minutes to 24 hours (or for Mobile Phone Services only, 15 minutes to 4 hours).
Note. If we don't receive a payment as reported, service restrictions will be reactivated and an automatic restoral may no longer be offered with your service(s).
If you cannot make and receive calls - then your service is 'suspended'.
If this is the scenario, you'll need to use an alternate phone service to report your payment by calling:
To prevent cancellation of your service, the loss of your phone number / username or further changes relating to cancellation and other fees, call us on the following numbers to make a payment arrangement: