What does pro-rata mean?

Pro-rata billing refers to being charged or receiving part or proportion of a fee or benefit on your bill. Pro-rata billing applies to monthly fees and monthly cap inclusions


Pro-rata on your first bill

When you sign up for a new account you will be assigned to one of our standard billing cycles.

When you receive your first monthly invoice you'll see that it will be calculated based on the number of days between your sign-up date and the date of this billing cycle (inclusive). This is commonly known as a pro-rata amount. Usage allowances/caps are also calculated on a pro-rata or proportional basis.

Future invoices will show the full standard monthly amount and include the full usage allowance, unless you make further changes to your account (such as a rate plan change or upgrade).


Pro-rata after requesting a change to your service

Pro-rata charges/benefits can apply if:

  • You change your rate plan
  • You add or remove a charged feature or service (e.g. Voicemail)

After changing to a new plan/feature part way through your invoice period. E.g. 1 week before your next bill is issued, instead of being charged for a full month for that new plan/feature, we will charge just 1 week's worth of the regular monthly charge. Equally you'll receive just 1 week's worth of that plan's monthly included benefit/value.

In the scenario of a plan change, the remaining 3 weeks of that monthly bill will be made up of a pro-rated charge (3 weeks worth) of your previous plan's normal monthly fee and 3 weeks worth of that plan's regularly monthly benefit/value/cap.

Pro-rata billing also applies if:

  • A service is merged with another or split onto a separate bill
  • A change of ownership occurs
  • A change to the bill cycle (invoice period) is requested
  • A service is reconnected or relocated

Further examples and detailed information on Pro-rata and Advanced billing can be found here.


Pro-rata on your final bill

If you decide to cancel your service, your final bill will also include a pro-rata amount. This will ensure that we don't charge you more than you've used.

Your final bill will show a pro-rata amount for both the monthly spend and for the monthly included benefits of your plan to match your established billing cycle.


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