Postpaid Mobile Phone Top Ups


What are Top-Up offers?

If you exceed your included value, Optus may offer you one of two 'Top-Ups'. These offers are sent via SMS to your Mobile Phone.

Top-Ups provide additional included value until the end of your billing period.  The Top-Up value that is offered will depend on what you've used so far and at what point you're at, within your usage period.

Top-Ups are not compatible with all of our plans.  Newer plans, including 'My Plan Plus', 'My Plan' and 'Optus Plan' receive extra data automatically, when you exceed your base data inclusions.  You also have the option to purchase a Data Add-on pack. Refer to your plans Critical Information Summary for more information.


What Top-Ups can I purchase?

The following table outlines the different Top-Ups available for purchase.  To have the Top-Up added to your account, SMS the unique code to 1111 (each code is shown below). 

Name

What do I get?

How do I get it?

$10 Talk & Text
Top up

$100 additional value for $10

Value is standard national voice calls & SMS within Australia only

SMS 'Top up 10' to 1111

$5 Talk & Text
Top up

$40 additional value for $5

Value is standard national voice calls & SMS within Australia only

SMS 'Top up 5' to 1111

$10 Mobile Data
Top Up

Get an Extra 1GB for $10

Data for use in Australia Only

SMS 'Data 1GB' to 1111

$5 Mobile Data
Top up

Get an extra 500MB for $5

Data for use in Australia Only

SMS 'Data 500' to 1111


Can I purchase a Top-Up before I receive an offer from Optus?

Yes! Simply SMS the code for your desired Top-Up from the table above and we'll send a confirmation if your plan is eligible.


Can I purchase more than one Top-Up within my billing cycle?

Unfortunately not; due to system limitations you can only purchase one talk and text Top-Up and one data Top-Up each billing cycle. If you require more value, you can purchase a recurring mobile internet pack or contact us to discuss upgrading your plan.


How do I accept a Top Up offer?

If you have received an SMS Top Up message and wish to purchase the additional included value there is no need to call us, simply reply as instructed via SMS to 1111.

You'll receive an SMS to advise that your request is being processed and then a confirmation SMS will be sent when your Top-Up is ready to be used. If you exceed your included value prior to the Top-Up being activated, excess usage charges will be incurred.


What If I receive an error?

If you receive an error message via SMS, check that you've replied exactly as instructed and try again or you can call us on 133 937 and we'll add it for you.


Is the 'Top Up' value used first?

Once active on your service the 'Top-Up' value will be used before any of your plan's remaining included value.

Please note: 'Top-Ups' are not compatible with all plans. Unused 'Top-Up' value does NOT rollover to your next bill/ usage period.