For information on downloading My Optus app, key features and device compatibility, check out this page.
For general troubleshooting steps, select an option below.
Make sure that the app is the latest version. Update if necessary.
Check compatibility. Your smartphone should be running iOS 8 (or higher) OR Android 4.0.3 (or higher). The chat function on the app also requires iOS 8 (or higher) OR Android 4.0.3 (or higher)
Having difficulty accessing the billing functions in the app? Check that the current My Account Username & Password is entered correctly
Switch the phone off and then back on again, and then try the app
Reset the mobile device's Network Settings, and then try again. If you're unsure how to do this - click here
Delete the app. Switch the device off then on again, then re-install the app
Back to Top
Go into Settings > More > Application Manager
Select the My Optus app
Select Clear Data and Clear Cache
Uninstall and reinstall the My Optus app using Mobile DATA only
Open iPhone notes
Type myoptus://clear and then click Done
Click on the link that appears in iPhone notes
Uninstall the My Optus app & restart the phone
Reinstall My Optus app using Mobile DATA only
You should now be good to go!