Having problems with the My Optus app and need some help?
Try these general troubleshooting steps.
Make sure that the app is the latest version. Update if necessary.
Check compatibility. Your smartphone should be running iOS 8 (or higher) OR Android 4.0.3 (or higher). The chat function on the app also requires iOS 8 (or higher) OR Android 4.0.3 (or higher)
Having difficulty accessing the billing functions in the app? Check that the current My Account Username & Password is entered correctly
Switch the phone off and then back on again, and then try the app
Reset the mobile device's Network Settings, and then try again. If you're unsure how to do this - click here
Delete the app. Switch the device off then on again, then re-install the app
Hopefully, the problem is fixed! If not - contact us.
Back to Top
Go into Settings > More > Application Manager
Select the My Optus app
Select Clear Data and Clear Cache
Uninstall and reinstall the My Optus app using Mobile DATA only
Open iPhone notes
Type myoptus://clear and then click Done
Click on the link that appears in iPhone notes
Uninstall the My Optus app & restart the phone
Reinstall My Optus app using Mobile DATA only
You should now be good to go!
If you're still experiencing issues - please contact us.
Call 1800 187 049
8am-7pm AEST Mon-Fri
9am-5pm AEST Saturday
24 hours a day
Call +61 2 8049 0582
Free from an Optus mobile