Using an Email Application with OptusNet Email

Need help setting up or checking the configuration of your email program/client to work with OptusNet email? If you need help using OptusNet email within your browser, see our userguides located here.

To begin, select your email program from the list below:


 

Select your email application

Microsoft Outlook 2010 Setup

Ensure you're connected to the internet before you begin.

  1. Open Outlook: From the Menu bar: Go to ‘File'
  2. Select: ‘Add Account’
  3. Confirm: ‘Manually configure server settings or additional server types’ in the bottom left is ticked
  4. Click: 'Next'
  5. Select/Choose E-mail service as Internet E-mail and ‘Connect to a POP, IMAP, or HTTP server to send and receive e-mail messages’
  6. Click: 'Next'
  7. Enter the following information into the appropriate fields. Replace 'eg. John Cititzen' or 'eg. john_citizen' with your details

            - Your Name: eg.  'John Citizen'
            - E-mail Address: eg. 'john_citizen'@optusnet.com.au
            - Incoming mail server (POP3): mail.optusnet.com.au
            - Outgoing mail server (SMTP): mail.optusnet.com.au
            - User Name: eg. 'john_citizen'
            - Password:  As supplied by Optus    
       
  8. Tick: 'Remember password'
  9. Confirm: ‘Require log on using Secure Password Authentication’ is NOT ticked     
  10. Click: 'Next'. Outlook will test your settings
  11. Click: ‘Finish’
  12. Click: ‘Close’

Email Deletion Settings (Delete Emails From Server)

To avoid exceeding your email limit, ensure your email application is set to properly delete emails that you no longer need from the OptusNet server, by following these steps.

  1. Open Outlook
  2. Click 'File' from the menu bar
  3. Select 'Info'
  4. Select 'Account Settings' on the right
  5. Select your OptusNet Email Account: Click 'Change'
  6. In the pop up box: Click 'More Settings'
  7. In the next  pop up box: Click the 'Advanced' tab
  8. Under 'Delivery' ensure that the option 'Leave a copy of messages on server' is NOT ticked, untick it if it is
  9. Click 'Apply'
  10. Click 'Ok'

Password Tip

Password Changes/Resets
Remember that if your OptusNet Email Password has been changed or reset, your email program's password setting will also need to be updated

Microsoft Outlook 2007 Setup

Confirm that you're connected to the internet before you begin.

  1. Open Outlook
  2. From the Menu bar: Go to 'Tools',  then 'Account Settings'
  3. Select: the ‘Email' Tab
  4. Select: ‘New'
  5. Confirm: ‘Manually configure server settings or additional server types’ in bottom left is ticked
  6. Click: 'Next'
  7. Select/Choose E-mail service as Internet E-mail and ‘Connect to a POP, IMAP, or HTTP server to send and receive e-mail messages’
  8. Click: 'Next'
  9. Enter the following information into the appropriate fields. Replace 'eg. John Cititzen' or 'eg. john_citizen' with your details

    - Your Name: 'eg. John Citizen'
    - E-mail Address: eg.' john_citizen@optusnet.com.au'
    - Incoming mail server (POP3): mail.optusnet.com.au
    - Outgoing mail server (SMTP): mail.optusnet.com.au
    - User Name: eg. 'john_citizen'
    - Password:  As provided to you by Optus
           
  10. Tick: 'Remember password'
  11. Confirm: ‘Require log on using Secure Password Authentication’ is NOT ticked     
  12. Click: 'Next'. Outlook may test your settings
  13. Click: ‘Finish’
  14. Click: 'Close'

Email Deletion Settings (Delete Emails From Server)

To avoid exceeding your limit, ensure your email application is set to properly delete emails that you no longer need from the OptusNet server, by following these steps.

  1. Open Outlook
  2. From the menu bar: Click 'Tools'
  3. Click 'Account Settings'
  4. Select your OptusNet Email Account: Click 'Change'
  5. In the pop up box: Click 'More Settings'
  6. Under 'Delivery' ensure that the option 'Leave a copy of messages on server' is 'NOT' ticked, if it is, untick it.
  7. Click 'Apply'
  8. Click 'Ok' 

Password Tip

Password Changes/Resets
Remember that if your OptusNet Email Password has been changed or reset, your email program's password setting will also need to be updated

Microsoft Outlook 2002/2003 Setup

Before you begin, confirm that you're connected to your internet service.

Open Outlook

  1. From the Menu bar: Go to 'Tools',  then 'Email Accounts'
  2. Select: 'Add a new e-mail account'
  3. Click ‘Next'
  4. Select: 'POP3' as the server type: ‘Connect to a POP3 e-mail server to download your e-mail’
  5. Click: 'Next'
  6. Enter the following information into the appropriate fields: replacing eg. 'John Citizen' with your own details

    - Enter Your Name: eg. John Citizen
    - E-mail Address: eg.  john_citizen@optusnet.com.au
    - Incoming mail server (POP3): mail.optusnet.com.au
    - Outgoing mail server (SMTP): mail.optusnet.com.au
    - User Name:  eg. john_citizen
    - Password:  As provided to you by Optus
           
  7. Tick: 'Remember password'
  8. Confirm: ‘Require log on using Secure Password Authentication’ is NOT ticked     
  9. Click: 'Next'
  10. Click: ‘Finish'

Email Deletion Settings (Delete Emails From Server)

To avoid exceeding your limit, ensure your email application is set to properly delete emails that you no longer need from the OptusNet server, by following these steps.

  1. Open Outlook
  2. From the main menu: Click 'Tools'
  3. Click 'Account Settings'
  4. Select your OptusNet Email Account: Click 'Change'
  5. In  pop up box: Click 'More Settings'
  6. Under 'Delivery' ensure that the option 'Leave a copy of messages on server' is 'NOT' ticked, if it is, untick it.
  7. Click 'Apply'
  8. Click 'Ok'

Password Tip

Password Changes/Resets
Remember that if your OptusNet Email Password has been changed or reset, your email program's password setting will also need to be updated

Outlook Express Setup

Before you begin, confirm that you're connected to the internet

  1. Open Outlook Express
  2. From the top menu: Go to 'Tools', then 'Accounts'
  3. Select 'Add', then 'Mail'
  4. Enter your 'Display Name' replace  'John Cititzen'  with your details

    - eg. 'John Citizen'
     
  5. Click: 'Next'
  6. Enter your internet email address. Replace 'eg. john_citizen' with your details

    - eg.  john_citizen@optusnet.com.au
     
  7. Click 'Next'
  8. Enter your email Server Names:

    - Make sure incoming email server type is set to 'POP3'
    - Incoming e-mail (POP3, IMAP4 or HTTP) server: mail.optusnet.com.au
    - Outgoing e-mail server (SMTP): mail.optusnet.com.au
     
  9. Click 'Next'
  10. Internet Mail Login: Replace 'eg. John Cititzen' or 'eg. john_citizen'  with your details in the following field, where used

    - Account Name:  'john_citizen'
    - Password: As supplied to you by Optus
     
  11. Tick 'Remember password'
  12. Ensure ‘Log on using Secure Password Authentication (SPA)’ is NOT ticked
  13. Click 'Next'
  14. Click 'Finish'
  15. Click 'Close'

Email Deletion Settings (Delete Emails From Server)

To avoid exceeding your limit, ensure your email application is also set to properly delete emails that you no longer need from the OptusNet server, by following these steps.

  1. Open Outlook Express
  2. From the top menu: Click 'Tools'
  3. Click 'Account Settings'
  4. Select your OptusNet Email Account: Click 'Change'
  5. In  pop up box: Click 'More Settings'
  6. Under 'Delivery' ensure that the option 'Leave a copy of messages on server' is 'NOT' ticked, if it is, untick it.
  7. Click 'Apply'
  8. Click 'OK'

Password Tip

Password Changes/Resets
Remember that if your OptusNet Email Password has been changed or reset, your email program's password setting will also need to be updated

Windows Live Mail 2010 Setup

Before you begin, confirm the you're connected to your internet service

  1. Open Windows Live Mail
  2. From the top menu: Go to 'Tools', then 'Accounts'
  3. Select 'Add'
  4. Select Account Type 'E-mail Account'
  5. Click 'Next'
  6. In the following fields, replace 'eg. John Cititzen' or 'eg. john_citizen' with your details

    - E-mail Address: eg. john_citizen@optusnet.com.au
    - Password: As supplied to you by Optus
     
  7. Tick 'Remember password'
  8. Enter your preferred 'Display Name': 'eg. John Citizen'
  9. Tick 'Manually configure server settings for e-mail account'
  10. Click ‘Next’
  11. Server information: Replace 'eg. John Cititzen' or 'eg. john_citizen' with your details

    - Incoming mail server is set to: ‘POP3’
    - Incoming server: mail.optusnet.com.au
    - Log on using: 'Clear text authentication'
    - Log on ID (if different from e-mail address): 'eg. john_citizen'
    - Outgoing server (SMTP): mail.optusnet.com.au
     
  12. Ensure NO boxes are ticked
  13. Click 'Next'
  14. Click 'Finish'
  15. Click 'Close'

Email Deletion Settings (Delete Emails From Server)

To avoid exceeding your limit, ensure your email application is also set to properly delete emails that you no longer need from the OptusNet server, by following these steps.

  1. Open Windows Live Mail
  2. From the top menu: Click 'Tools'
  3. Click 'Accounts'
  4. Select your OptusNet Email Account: Click 'Properties'
  5. In the pop up box: Click the 'Advanced' tab
  6. Under 'Delivery': Ensure that the option 'Leave a copy of messages on server' is NOT ticked, if it's ticked, untick it.
  7. Click 'Apply'
  8. Click 'OK'

Password Tip

Password Changes/Resets
Remember that if your OptusNet Email Password has been changed or reset, your email program's password setting will also need to be updated

Windows Live Mail 2011 Setup

Before you begin, confirm the you're connected to your internet service

  1. Open Windows Live Mail
  2. From the top menu: Click 'Accounts'
  3. At the top of this screen click on the @+ symbol next to 'Email'
  4. Enter your OptusNet email address
  5. Enter your OptusNet password
  6. Enter your preferred 'Display Name'
  7. Ensure 'Manually configure server settings' is NOT ticked
  8. Click 'Next' and allow your client to automatically configure your account*
  9. Click 'Next' then 'Finish'

*If automatic configuration fails:

  1. Tick 'Manually configure server settings'
  2. Enter these details into the appropriate fields

       - Incoming mail server type: 'POP3' server
       - Incoming mail (POP3): mail.optusnet.com.au
       - Outgoing mail (SMTP): mail.optusnet.com.au

Email Deletion Settings (Delete Emails From Server)

To avoid exceeding your limit, ensure your email application is also set to properly delete emails that you no longer need from the OptusNet server, by following these steps

  1. From the top menu: Click 'Accounts'
  2. Select your OptusNet Email Account: Click 'Properties'
  3. In the pop up box: Select the 'Advanced' tab
  4. Under 'Delivery' at the bottom of this section: Remove the tick from 'Leave a copy of messages on server'
  5. Click 'Apply' then 'OK'

Password Tip

Password Changes/Resets
Remember that if your OptusNet Email Password has been changed or reset, your email program's password setting will also need to be updated

Windows Mail Setup

Before you begin, confirm that you're connected to the internet

  1. Open Windows Mail
  2. From the Menu bar: Go to 'Tools', then 'Accounts'
  3. Select: ‘Add’
  4. Select account type as: ‘E-mail Account’
  5. Click: 'Next'. Replace 'eg. John Cititzen' or 'eg. john_citizen'  with your details in the following fields, where used.
  6. Enter Display Name:- 'eg John Citizen'
  7. Click: 'Next'
  8. Enter Internet E-mail Address:  eg. john_citizen@optusnet.com.au
  9. Click: 'Next'
  10. Setup E-mail Server:

    - Make sure incoming email server type is 'POP3'
    - Incoming e-mail (POP3 or IMAP4) server: mail.optusnet.com.au
    - Outgoing e-mail server (SMTP) name: mail.optusnet.com.au
     
  11. Click: 'Next'
  12. Internet Mail Login

    - E-mail username:  'eg. john_citizen'
    - Password: As supplied to you by Optus
     
  13. Tick: 'Remember password'
  14. Click: 'Next'
  15. Click: ‘Finish’
  16. Click: ‘Close’

Email Deletion Settings (Delete Emails From Server)

To avoid exceeding your limit, ensure your email application is also set to properly delete emails that you no longer need from the OptusNet server, by following these steps.

  1. Open Windows Mail
  2. From the main menu: Click 'Tools'
  3. Click 'Accounts'
  4. Select your OptusNet Email Account: Click 'Properties'
  5. In the pop up box: Click the 'Advanced' tab
  6. Under 'Delivery': Ensure that the option 'Leave a copy of messages on server' is NOT ticked, if it's ticked, untick it.
  7. Click 'Apply'
  8. Click 'Ok'

Password Tip

Password Changes/Resets
Remember that if your OptusNet Email Password has been changed or reset, your email program's password setting will also need to be updated

Thunderbird Setup

Confirm that you're connected to the internet before you begin.

  1. Open Thunderbird
  2. From the Main Menu: Go to 'Tools'
  3. Select 'Account Settings'
  4. From the left hand menu: Click 'Account Actions'
  5. Select 'Add Mail Account'
  6. Enter the name you'd like to present to email recipients

    - eg. John Citizen
     
  7. Enter your full OptusNet Email Address

    - eg. yourusername@optusnet.com.au
     
  8. Enter your OptusNet Email Address Password
  9. Tick 'Remember Your Password'
  10. Click 'Continue'
  11. Thunderbird will attempt to automatically configure your email, based on the details you've entered. Click 'Stop' to end this process and continue with your OptusNet Email configuration.
  12. Click 'Manual Setup'
  13. From the left hand pane find the OptusNet details you've just entered: Click the 'Server Settings' option immediately beneath these details
  14. From the right hand-side, in the 'Server Name' field: Enter mail.optusnet.com.au
  15. In the 'Username Field': Enter your full OptusNet Email address again.

    - eg. yourusername@optusnet.com.au
  16. From the 'Security Settings' options: Select 'None'
  17. From the 'Authentication' options: Select 'Normal Password' and enter your OptusNet Email Password if requested.
  18. If not an Advanced User. Leave all other settings as given
  19. from the bottom of the left hand pane click on 'Outgoing Server (SMTP)'
  20. From the right hand-side: Click 'Add'
  21. In the 'Description' field: Enter your full OptusNet Email address again.
  22. In the 'Server Name' field: Enter mail.optusnet.com.au
  23. From the 'Connection Security' options: Select 'None'
  24. From the 'Authentication' options: Select 'Normal Password' and enter your OptusNet Email Password if requested
  25. In the 'Username Field': Enter your full OptusNet Email address again.|

    -  eg. yourusername@optusnet.com.au
     
  26. Click 'OK'

Thunderbird is now configured for use with OptusNet Email. On first use, if Thunderbird asks you for your Email Password again. Enter it and tick the option to save the password.

Email Deletion Settings (Delete Emails From Server)

To avoid exceeding your limit, ensure your email application is also set to properly delete emails that you no longer need from the OptusNet server, by following these steps.

  1. From the top menu: Click 'Tools'
  2. From the 'Tools' menu: Select 'Account Settings'
  3. Select your OptusNet Email Account and click 'Server Settings' from the list of options
  4. From the the pop up box options: Remove the tick from the 'Leave messages on server' option
  5. Click 'OK'

Password Tip

Password Changes/ResetsRemember that if your OptusNet Email Password has been changed or reset, your email program's password setting will also need to be updated

Mail for Mac Setup

Before you begin, ensure you're connected to the internet

  1. Open Mail
  2. From the 'Mail' menu bar: Go to 'Mail'
  3. Click 'Preferences'
  4. Click 'Accounts'
  5. Select the '+' on the bottom left hand corner
  6. Add Account: Enter the following information. Replace 'eg John Citizen' or 'eg john_citizen' with your own details

    - Full Name: 'eg John Citizen'
    - Email address: eg john_citizen@optusnet.com.au
    - Password: As supplied to you by Optus
     
  7. Click 'Continue'
  8. Incoming Mail Server: Enter the following information. Replace 'eg john_citizen' with your own details.

    - Account type: 'POP' or 'POP3'
    - Description: OptusNet
    - Incoming Mail Server: mail.optusnet.com.au
    - User Name: 'eg john_citizen'
    - Password: As supplied to you by Optus
     
  9. Click 'Continue'
  10. Incoming Mail Security:

    - SSL should NOT be automatically selected
    - Authentication should be set to 'Password'
     
  11. Click: 'Continue'
  12. Outgoing Mail Server:

    - Outgoing Mail Server: mail.optusnet.com.au (Select from the dropdown menu)
     
  13. Click: 'Continue'
  14. Click: 'Create'

Email Deletion Settings (Delete Emails From Server)

To avoid exceeding your limit, ensure your email application is also set to properly delete emails that you no longer need from the OptusNet server, by following these steps.

  1. Open 'Mail'
  2. From the desktop menu: Click 'Mail'
  3. Click 'Preferences'
  4. In the pop up box: Click 'Accounts'
  5. Select your OptusNet email account: Click 'Advanced'
  6. Ensure there is a tick in the box next to 'Remove copy from server after retrieving a message', if it is unticked, tick it.
  7. Close the box
  8. Click 'Save' on the 'Save Changes' box

Password Tip

Password Changes/Resets
Remember that if your OptusNet Email Password has been changed or reset, your email program's password setting will also need to be updated

Setup OptusNet email on your iOS device

  1. Press the 'Home' button
  2. Tap 'Settings'
  3. Tap 'Mail, Contacts, Calendars' option
  4. Tap 'Add Account...' option
  5. Select your email account type: Tap 'Other' for OptusNet email.
  6. Enter your name so that it appears on outgoing emails in the 'Name' field
  7. Enter your OptusNet email address in the 'Address' field. This will then auto populate in the 'Description' field
  8. Enter your OptusNet password (the same password you use for Member Services) in the 'Password' field
  9. Your device will attempt to auto detect the incoming mail server address and the username for the email account.

     - If successful: Skip to Step 13
     
  10. Select the email protocol type by tapping either the 'IMAP' or 'POP' protocol button. For OptusNet email accounts, select 'POP'
  11. Under the 'Incoming Mail Server' heading in the 'Host Name' field: Enter: mail.optusnet.com.au
  12. Enter your OptusNet email username in the 'User Name' field
  13. Scroll down, under the 'Outgoing Mail Server' heading in the 'Host Name' field:  Enter:mail.optusnet.com.au
  14. Leave the remaining fields blank
  15. Tap the 'Save' button in the top right corner

Email Deletion Settings (Delete Emails From Server)

To avoid exceeding your limit, ensure your email application is also set to properly delete emails that you no longer need from the OptusNet server, by following these steps.

  1. Press the 'Home' button
  2. Tap 'Settings'
  3. Tap 'Mail, Contacts, Calendars'
  4. Select your OptusNet email account.
  5. Scroll to and tap 'Advanced'
  6. Under 'Deleted Messages' Tap 'Remove'
  7. Tap 'After one day'
  8. Tap 'Back'
  9. Under 'Incoming Settings': Tap 'Delete from server'
  10. Select 'When removed from inbox'
  11. Tap 'Back' twice
  12. Tap 'Done'

Change your email 'fetch' settings

  1. Tap 'Settings'
  2. Tap 'Email, Contacts, Calendars'
  3. Tap 'Fetch New Data'
  4. Switch 'Push' to either 'ON' or 'OFF'

For further assistance regarding iOS email configuration. Please check out Apple's support site

Password Tip

Password Changes/Resets
Remember that if your OptusNet Email Password has been changed or reset, your email program's password setting will also need to be updated

How to identify your email program

  1. Open your email program
  2. Click 'Help' from the program's menu bar, if using Mac OS-X: Click the application's name from the desktop menu
  3. Select 'About'
  4. Take note of the program name and year
  5. Then select your email program from the list below

Return to the previous question once you've identified your application.