How to Add, Change or Remove Call Diversions: Fixed Phone

You can divert calls from your Home / Office Phone to another phone by activating the Call Divert feature on your service. 


How to request call divert

  • Click here to request activation online
  • Activation may take up to 48 hours

Once we activate it, just follow these simple handset instructions:


How to switch call divert on

From your Home / Office Phone

  1. Lift the receiver and wait for dial tone
  2. Dial *78
  3. Then the phone number (including the area code for fixed line numbers) you want to divert your calls to, or press a memory dialling button if the number has been stored in your phone.
  4. Listen for 2 short beeps to confirm the diversion is active
  5. Replace the receiver.

* is the star/asterisk key located beneath the number 7 on most keypads.


How to switch call divert off

From your Home / Office Phone

  1. Lift the receiver and wait for dial tone
  2. Dial #78 from your Home / Office Phone.
  3. Listen for 2 short beeps to confirm removal of the diversion.
  4. Replace the receiver

# is the hash key located beneath the number 9 on most keypads.