How to Add, Change or Remove Call Diversions: Fixed Phone

You can divert calls from your Home Phone to another phone by activating the Call Divert feature on your service.

How to request call divert

If your account number starts with "62" please login to My Account and then navigate to Services > Settings.  Otherwise chat with us now to request activation.

Once call diversions have been activated, just follow the simple handset instructions below:

How to switch call divert on

From your Home Phone

  1. Lift the receiver and wait for dial tone
  2. Dial *78
  3. Then the phone number (including the area code for fixed line numbers) you want to divert your calls to, or press a memory dialling button if the number has been stored in your phone
  4. Listen for 2 short beeps to confirm the diversion is active
  5. Replace the receiver

How to switch call divert off

From your Home Phone

  1. Lift the receiver and wait for dial tone
  2. Dial #78 from your Home Phone
  3. Listen for 2 short beeps to confirm removal of the diversion
  4. Replace the receiver