Fixed & Mobile Broadband: IP Addresses, Email, Tech Settings & Ports

You’ll find info on Fixed or Mobile Broadband technical settings below. They can be used to configure your computer, network and OptusNet email.

Equipment & software compatibility info is available in this article.


Optus Home Broadband Technical & General Settings

NBN

These generic settings are suitable for NBN Fibre to the Premises (FTTP), NBN Fibre to the Node (FTTN), NBN Fibre to the Basement (FTTB), NBN HFC and Fixed-Wireless

NBN Username

<username>*

Encapsulation

PPPoE

Authentication Method

CHAP or PAP

Connection Type

FTTP: Ethernet WAN
Fixed-Wireless: Ethernet WAN
FTTN/FTTB: VDSL2 Annex B (with Vectoring)

VDSL2 specific settings for:

- NBN Fibre to the Node (FTTN), and
NBN Fibre to the Building (FTTB) ONLY

Modulation: VDSL2 Annex B (G.993.2)
VDSL2 Profiles: 17a and 30a
VDSL2 PVC VPI/VCI: Auto or PTM
G.INP / G.998.4: Enabled
G.Vector / G.993.5: Enabled
SRA (Seamless Rate Adaptation): Enabled

VLAN ID

Disabled/None

 

*Make sure you replace <username> with your own username (in lower case)

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Optus Cable (HFC)

HFC Username

<username>*

Encapsulation

PPPoE

Authentication Method

DHCP

Connection Type

Cable - Hybrid Fibre Coaxial (HFC)

Minimum DOCSIS 1.1 compliant modem/router
(DOCSIS 3 compliant modem/router needed for Premium Speed options)

 

*Make sure you replace <username> with your own username (in lower case)

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ADSL, ADSL2+ and Naked DSL

ADSL Username

<username>@optusnet.com.au*

Password

Provided on your welcome letter (or login to My Account),
however for password resets click here for assistance.

Encapsulation

PPPoE** / PPPoA

Authentication Method

CHAP or PAP

Supported Modulation Types

G.DMT (Standard ADSL)
G.DMT.bis+ (ADSL2+)
ADSL2+ Annex A
Multimode/Auto (Recommended)

ADSL Basic Settings

Multiplexing Method

LLC Based

VPI/VCI

8/35

DSL Mode (if available)

Auto

 

*Make sure you replace <username> with your own username (in lower case)
**PPPoE recommended

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Email Address/Optusnet Account

E-Mail Address / OptusNet Account

<username>@optusnet.com.au / <username>*

Password

Provided on your welcome letter (or login to My Account),
however for password resets click here for assistance.

Incoming Mail Server (POP3 or IMAP4)

mail.optusnet.com.au (Port 110)

Outgoing Mail Server (SMTP)

mail.optusnet.com.au (Port 25)

Webmail

https://webmail.optusnet.com.au/

 

*Make sure you replace <username> with your own username (in lower case)

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DNS & Other Settings

Primary Domain Name Server (DNS)

211.29.132.12

Secondary Domain Name Server (DNS)

198.142.0.51

Time (NTP) Server

time.optusnet.com.au

WebSpace FTP Server (Host)

members.optuszoo.com.au (Port 21)

My Zoo Home Page

www.optuszoo.com.au

 

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Static IP address requests/eligibility

Eligibility

Static IPs are available to business customers on eligible Fixed Broadband or Mobile Broadband / Phone Plans. For technical reasons static IPs are not available to customers on our

  • Cable Broadband network (Broadband bills with 10 digit account numbers)
  • 4G network (Available with 3G only)

How do I request a static IP address?

If you already have an eligible service and would like to add or remove static IP functionality, call technical support on 13 13 44.

What does a static IP address cost?

Office Broadband

Static IPs on our current Fixed Broadband plans come at no extra cost. Pricing for older plans starts at $5 a month with the freedom to add or remove the functionality without additional fees.

Mobile Broadband & Mobile Phone

Mobile Broadband / Mobile Phone static IP pricing can vary by plan/account, call technical support for details.


Links to further technical settings

  • For Fixed Broadband operating system & modem compatibility - Click here
  • For Mobile Broadband APNs & technical settings - Click here
  • For Mobile Phone SMSC, APNs & technical settings - Click here
  • For assistance with email setup - Click here
  • To troubleshoot your email - Click here