Modem Equipment, Setup & User Guides: Fixed Broadband

To setup or troubleshoot your Optus supplied Fixed Broadband modem, check out the attached user guides. Further information on accessing your Fixed Broadband modem's settings is available in this article.

Optus Supplied Modem / Router User Guides & Support

Here you'll find user manuals to setup, troubleshoot and configure your Optus router / modem.

Manufacturer

Model Number

Type

User Manual

Link

Netgear

CG3000V2

Cable

Download Manual

Manufacturer Site

Sagemcom

F@ST 3864

NBN - FTTN & FTB

(Self Install Kit)

Download Manual

Manufacturer Site

NBN - FTTP & Fixed Wireless

(Self Install Kit)

Download Manual

NBN Cable

(Self Install Kit)

Download Manual

Direct DSL

Download Manual

Optus DSL

Download Manual

Please note the manuals are in PDF format. To view PDF documents:

  • Windows users need Adobe Reader, it's available free from here
  • Mac users can view PDFs via the inbuilt OS-X application.  Preview or download the OS-X Version of Adobe reader

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Auto-Configuration Assistance

Some Optus modems are not automatically self-configuring when connecting to the network for the first time. If this occurs, please follow this process to resolve the issue:

Step

Action

1

Open an internet browser on a device connected to the modem and enter a web address eg. "optus.com.au".

If your browser is correctly connected to your modem, but the modem has not auto-configured, you will see the following screen asking for your OptusNet Email Address and OptusNet Password rather than the website you entered:

Modem login screen

If you need to return to the modem configuration screen, type “192.168.0.1” in your browser address bar.

2

In the OptusNet Password field, type in the word "password" – note the OptusNet Email Address field does not need to be changed. 

You do not need to remember the OptusNet Password as it will be changed as soon as your modem completes its setup process.

3

Press Save and Apply and close the browser.

4

The modem will now automatically restart and setup with your correct username and password. Please allow a few minutes for the modem to complete this process.

  • You will now be able to connect to the Optus network and the internet, you can check this by opening a webpage in your browser

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Previously Supplied Cable Broadband Modems

If you already have an Approved Cable Modem, you won't need to purchase another unless your modem doesn't support the Speed Packs. Modem compatibility can be verified with Optus at the time of installation.

Manufacturer

Type

Model Number

Motorola

Cable

(Docsis 1 - Max theoretical 20Mbps)

SB4100, SB4101, SB4200, SB5100, SB5101

Netgear

Cable

(Docsis 2 - Max theoretical 30 Mbps

CG814WG, CVG824G,CG3000

Cisco

Cable

(Docsis 3 - Max theoretical 100 Mbps)

EMTA2203, DPQ3212, DPQ3925

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Previously Supplied DSL Broadband Modems

For modems and routers other than those below, Optus DSL Broadband provides only network connection settings needed for manual configuration. While other equipment can be used on the Optus DSL Network, Optus Technical support is limited only to providing connection information or assistance with network-related connection difficulties.

Manufacturer

Model Number

D-Link

DSL302G

Netgear

DG834GU V.5, DG834GSP, DGN220

Sagem

F@st 1201 V2

Siemens

SpeedStream 4200, SpeedStream 4201

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Previously Supplied NBN Broadband Modems

Manufacturer

Model Number

D-Link

EVG2000

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List of Approved Filters / Splitters

Existing Optus Resale DSL accounts must ensure modem and other broadband equipment is approved for use on the Optus Resale DSL Network.

A list of approved equipment is outlined below:

  • C10 Communications - Distributed Splitter, 600 series, C10645M
  • C10 Communications - Distributed Splitter, 600 series, C10345M
  • C10 Communications - Remote Splitter, C10100E
  • C10 Communications - Remote Splitter, C10100P
  • TE - Distributed Splitter, 8p Modular sockets with 6p lead - line/phone/modem, DSL0082+

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