Why have my emails to OptusNet addresses been blocked?

All OptusNet email is subject to the Optus Spam & Phishing Filter. If you feel that an email that you've sent is being incorrectly blocked by the filter, follow these steps to have us re-assess your email and provide you with a resolution.


How to request a review of your email

  1. Send the original email 'as is' to mailblockreview@optusnet.com.au or simply add the mail block review address to your original mail-out list. We need to view the email exactly as it was originally sent, so please do not forward or send it as an attachment
     
  2. Send a separate email to mailblockreview@optusnet.com.au explaining your role and the purpose of the original email. Ensure that you reference the original email in the subject line and provide your contact details so that we can reach you
     
  3. In most cases we will advise you of the outcome of the review within 2 business days via a return email