The My Account usage meter is updated approximately every 15 minutes to 4 hours. The time and date of the last update is shown within the usage page. Occasionally a network event may cause delays to the update period.
To view your current Broadband usage via Member Services, follow the steps shown via the button below. Please note: We're gradually moving everything into My Account so that you can manage your services in one place. To link your Broadband service to your existing My Account profile, click here.
From the left hand menu, click My Internet Account
Click My Usage, then Usage History
A graph will display your data use for the previous 3 periods
A table will display your data use for the previous 6 periods
'My Internet Service' option not showing
Not using Primary Username?
The 'My Internet Service' menu option will only show if you've logged in using the Account Holder's 'Primary' username. If after logging in, you find that the option is not showing, it's possible you've logged in with a 'Secondary' username.
For privacy reasons, only the Account Holder using their primary username can access the usage / plan information and associated options within the 'My Internet Service' menu.
Detailed information on viewing, editing and the functionality of primary and secondary usernames can be found here.