My Optus Service Is Not Working: Troubleshooting Index

This page provides an index of our most commonly used troubleshooting articles.

Optus Service & Network Status

To see if we've posted a known issue with our Mobile, Phone or Broadband networks in your area, click here.

Password & Username Help

Service Difficulties & Faults

Mobile Phone

Fixed Phone

Cable Broadband

DSL Broadband

NBN Broadband & Phone

Mobile Broadband

Home Wireless Broadband

Yes TV by Fetch

Optus TV feat. Foxtel