How to Get Your Bill's Balance & Due Date

There are a number of ways to check your current balance or find out when your bill is due. Typically the due date of your bill is 14 days from the issue date.

Just click a topic to learn more about getting your balance...

What about Prepaid balances?


Using your mobile device: via SMS, Call or an App

All of these options are available 24/7 and are free to use from your Optus service within Australia, simply choose the one you prefer!

Mobile Phone Bill Balances

  • App: Use the My Optus app
  • SMS: Use Optus SMS Menu. Text the number 2 (two) to 9999
  • Call: Dial 1509 from your mobile, or 13 29 26 from another mobile and follow the prompts

Mobile Broadband Bill Balances

  • SMS: Use Optus SMS Menu. Text the number 2 (two) to 9999 from your Optus Mobile Broadband application ~ sms capable devices only
  • Call: Contact Us

Fixed Phone or Broadband Bill Balances


Using your PC: via My Account

To check your balance and due date, log into My Account.


Using your PC: Member Services ~ cable & resale services only

To check your balance, log in to Member Services and follow the steps shown via the button below.

Click to Log in
Click to show steps

How to see your balance in Member Services

  1. Log in to Member Services
  2. From the menu on the left: Select the bill you want to view, then click 'Manage Online Bills' then 'View Bills'

    Example showing menu steps to view bills

  3. In the main pane, from the drop down menu: Select the account number you want to view.

    Image showing account selection dropdown and balance location

  4. The live balance for the selected account number will display, as shown above

Do I use My Account or Member Services?

This depends on the type of service(s) you have. For assistance with online billing, eligibility and functions, check out this article.