Understanding Your Optus TV feat Foxtel Bill

To get a greater understanding of your Optus TV feat. Foxtel bill, take a look at the example below and our numbered explanations.


Guide to your Optus TV feat. Foxtel bill

Image of Optus TV feat. Foxtel bill

Key to Bill

  1. TOTAL AMOUNT DUE:
    This is the total balance owing on the account, including the new charges for this bill and any outstanding charges from previous bills.
     

  2. DATE DUE:
    This is the due date for the new charges only. If there are outstanding charges they are due immediately as shown in item (10).
     

  3. CUSTOMER ACCOUNT NO:
    This is your unique 10 digit customer account number, for use with B-Pay payments etc.
     

  4. The account holder's name and billing address are here, if your billing address differs to where your service is located a service address entry will appear adjacent to your billing address.

  5. The table provides a breakdown of all of the charges that equal the total amount due in item (1), sorted from earliest date to latest. The table has 3 columns - the date or period the item was charged for, a description of the charge and the amount of the charge/fee excluding GST.
     

  6. LAST MONTH'S BALANCE / PAYMENT ADVICE / PAY'T PROCESSING FEE:
    The first line in the breakdown of charges is your previous bill's total. Any payment we've received against that amount, will show in the next line. Payments will show 'CR' (credit) next to the amount and the date payment was received. In this example, the customer only paid part of their last bill's total, leaving a difference that is overdue of $88.00 as shown in item (10). If the previous bill was paid via Credit/Debit or Charge Card a fee of 0.385% (inclusive of GST) payment processing fee. To avoid this fee pay your account via direct debit from a bank account.

  7. CHANGE OF SERVICE FEE:
    In this example the customer changed their channel package from 'Variety Option 2' to 'Platinum' part way through last month as indicated by the dates next to this item. i.e. On the 20th October. As the customer was charged in advance to the end of October for the Variety Package on their previous bill. A credit (CR) is placed on the account from the 20th October to 31st October and a partial charge for the new Platinum package is billed in it's place for the same period. The customer is also credited the GST paid in advance for the Variety Pack as detailed in item (10).
     

  8. SERVICE IN ADVANCE:
    Monthly access charges are billed 1 month ahead of the bill cycle. The example above covers charges that were incurred during the month of October, however the customer was charged their October access fee in their previous bill. This bill in turn, charges for November and their next bill will charge for December and so on. If your service is disconnected a credit will appear for any access/plan/package fees billed and paid in advance.
     

  9. BOX OFFICE:
    On the 21st October, the customer watched a 'pay-per view' movie or 'movie on demand' and has been charged for this event accordingly. The movie/event watched is named on the bill below the 'BOX OFFICE' line item.

    a. GST & GST ADJUSTMENTS:
    All of the itemised charges in the bill table exclude GST. This section totals the GST for each of the itemised charges above. GST ADJUSTMENTS lists any GST that has been reversed (credited) if a correction of a charge or a change of package has occurred. In this case the customer changed from the Variety package to a Platinum package as detailed in item (7)
     

  10. OVERDUE BALANCE:
    In this example the customer has underpaid their previous bill by $88.00 - see item (6), this is listed here as it contributes to the total charges now owing on the account.
     

  11. TOTAL AMOUNT DUE:
    This is the total of all charges for this bill, including any overdue charges (10b) and GST (10a). This figure equals the amount at the top of the bill in item (1).
     

  12. BILL MESSAGE:
    This box has variable information about any potential changes to your service or new offers. It also provides the cut-off date of when the bill was calculated. Payments or adjustments made to your account after this date will show on the next bill. Optus TV bills are usually only 1 double-sided page. The reverse side of the bill provides additional information on any further charges/adjustments incurred. It also provides more information on ways to pay your account.


Please note: The offers, charges and plans presented in this example are for illustrative purposes only and may not represent current products from Optus.