If you're still in contract on the latest version of My Plan Plus / Business or My Mobile Broadband / Business and your 12 months into your 24 month contract, you may be eligible for 'trade up'. Refer to the details below.
If you're ineligible to upgrade / trade up but still wish to purchase a new device you may incur an early termination, change of rate plan and/ or equipment pay out fee. For further details on these charges or if you wish to discuss other options, please contact us.
If your still in contract on the latest version of My Plan Plus / Business or My Mobile Broadband Plus / Business and you signed up after 11 March 2016, after 12 months you have the option to trade up for $99 and change your current device for a brand new, shiny one!. You just need to sign up on a new 24 month plan!
What does trade up mean for Mobile?
It means, after 12 months of your 24 month contract on the latest version of My Plan Plus / Business, you have the option to get a new phone. Click here for more info on New Phone Trade Up.
What does trade up mean for Mobile Broadband?
As long as you’re on the latest version of the $30 My Mobile Broadband or higher, you have the option to trade up. This means, after 12 months of your 24 month contract, you have the option to get a new device. Click here for the low down on New Tablet Trade Up.
How do I trade up and what will it cost me?
It all depends on how you want to trade up. Check out your options below:
I want to keep my existing phone / tablet but I also want a new one
You can choose to keep your current device and get a new one. After 12 months, you’ll just have to pay out the remaining cost of your current phone / tablet (including any amount we were going to cover). You can then recontract onto a new 24 month plan with a new device. Just recontract using My Account, or give our Recontract Team a call. As a heads up, after recontracting, your device and plan repayments may be different.
I'm happy to hand in my existing phone / tablet and swap it for a new one
After 12 months, if you want to swap your device for a new one, there is a one-off fee of $99. If this sounds like a plan, just pop into an Optus store so we can confirm your current device is in good working order. You can then recontract on the spot onto a new 24 month plan and leave with a new phone / tablet of your choice.
Is my phone / tablet in good working order?
We know that a little wear and tear is normal. So long as your handset functions normally and meets the following criteria, you’re good to go:
Turns on and off
The touchscreen is fully functional with no imperfections (e.g. lines or marks)
Has no missing buttons or damage to other components (e.g. charging port, SIM tray etc.)
Has no cracks or severe scratches (including the touchscreen)
You’ve disabled any locking features (e.g. Find my iPhone on iOS)
What should I do before I trade up?
We all know how upsetting it can be to lose those beloved photos and contacts so, before you trade up, remember back up your device. If you’re not sure how to do this, and need more information, just click on your device type:
Enter your Apple ID and password and select Turn off
If you’re still unsure, have a chat to Apple Support here.
For any other devices, make sure any locking features have been disabled before visiting an Optus store to trade up. These settings can lock your phone / tablet remotely if you lose it, so if you are not sure how to do this, just check the user guide for your device.
Note: You only need to bring your device in-store. Yes, that means you get to keep your accessories. Bonus! If you're looking for more info on what rate plan is right for you, we've put together some usage guides to help you make the right choice.