How to Contact Faults & Technical Support

Technical Support is available 24 hours a day / 7 days a week on the numbers below.  Alternatively, you can save time by asking a question. Simply type a question and we'll do our best to answer your enquiry on the spot.

Calling from Australia?

Please note calls to these numbers from Optus Services are not timed so don't worry about the time we're on the phone with you. If you prefer though, simply ask the technician to call you back, we'd be happy to do so.

Call 13 13 44 if you're experiencing technical difficulties or have a fault with your Optus service.  For Mobile coverage-related issues, call 1300 300 041.

Calling from Overseas?

Please note calls to Optus from an Optus Roaming Mobile have no charge.

You can reach us on: +61 2 8082 2642.