How to Get Your PUK Code

A PUK or 'Personal Unlocking Key' is a security feature on most mobile devices that protects your SIM card data. A PUK code is required when a SIM Card PIN code has been entered incorrectly. You can get your PUK code:

Unlocking a SIM card with a PUK differs from 'Network Unlocking' which allows a mobile device to be used with other mobile networks. If your IMEI number and device has been blocked due to a lost stolen / scenario please see this article instead for details.


Get your PUK using your PC: My Account

Click to log in
Click to show steps

How to see your PUK code in My Account

  1. Log in with your My Account username, not your phone number
  2. Follow steps A & B, as shown in the image below

    Image showing navigation to service listing

  3. Select the mobile service that needs the PUK code, then click its 'Settings' tab

    Image showing navigation to settings tab

  4. In the 'Settings tab', scroll down to and click 'View PUK'

    Image showing view puk option

  5. After a brief moment a pop up window will display your PUK code.
  6. Note down your PUK code and click 'OK'
  7. Enter your PUK code into your handset

Get your PUK over the phone

  • Have a pen and some paper handy to note down your PUK.

Prepaid Mobiles Only

  1. Call 555 from your locked out Prepaid Mobile Phone (yes this call will work!)
  2. Enter your PUK code into your handset.

Postpaid or Prepaid Mobiles - Using another phone

  1. Dial 133 937 from an alternate phone
  2. Select Option 1 - Mobile
  3. Enter your Mobile number & your 4 digit Optus Privacy PIN (if known)
  4. Enter your PUK code into your handset

If you don't know your PIN, just hold the line for these further options.

  1. Select the Technical Support option
  2. Select the Retrieve your PUK code option
  3. Enter your date of birth (if requested)
  4. After a brief moment, your PUK code will be read out to you, then repeated
  5. Enter your PUK code into your handset

Enter your PUK code into your mobile

If you incorrectly enter your PUK code 10 times, your SIM card will be automatically wiped and will need to be replaced

  1. Enter the PUK code into your mobile device
  2. Enter a new PIN into your device
  3. Verify your new PIN
  4. Your device should now be unlocked

If you experience difficulty entering your PUK, user manuals for our most popular mobile devices are available here.