Fixed Broadband Plans & How to Change
If you'd like to change your Fixed Broadband plan or switch your internet over to Optus and need to see what's available, check out the topics and links below.
How to change your Fixed Broadband plan
If you’ve already got Fixed Broadband with us, you may change your plan by clicking on the button below.
If you want a new Optus service, click on the button below.
If your service is on our Resale network, you may not be able to change your plan via the online form. Feel free to give us a call on 133 937.
See our new Fixed Phone or Fixed Broadband plans
If you already have Broadband with us, feel free to have a look at our other plans, just remember you can change your plan via our online form.
|Fixed Phone + Broadband||Just Broadband|
|Fixed Phone + Broadband + Optus TV||Fixed Plans For Business|
Choosing a Fixed Phone or Fixed Broadband plan
Not sure which one to pick? Don't worry; these plans take the pain out of deciding because you can:
Upgrade your plan at no extra cost!
Once you've switched to a new Fixed Plan, you're able to upgrade without incurring any change of rate plan fees. There may be a rate plan change fee if you downgrade. Details and a how-to are available below.
Double your monthly data!
Our new plans are truly flexible. They come with the option to double your monthly data allowance, twice a calendar year, at no additional charge! Beyond that, it's only $20 each time you add extra data in the same 12 month period.
Full details on this awesome feature are available in this article.
What speed packs/tiers are available?
Eligible customers connected to Optus Cable or NBN Broadband services, see this article for all the info.
Need further help choosing?
Can I change to these plans, even if I'm still in contract?
Yes! You can change from an older plan to any of our new Fixed Plans. You have the option to recontract for 24 months or simply switch to a new month-to-month option (only if you are on our Cable Network). It's up to you.
How long does a change take?
Plan upgrades and downgrades take effect from your next monthly bill. If you're upgrading, you can also request the change to occur within 24 hours.
Are these plans available to all customers?
These plans are available to new and existing customers connected to the Optus NBN, Cable or Direct Network (ADSL 2+). If you're unsure, simply give us a call on 133 937 and we'll take you through the options available to you.
What happens if I move?
We've gotten rid of new number fees for Personal & Small Business customers on our Cable, Direct and NBN Networks. If you relocate with us; you may keep your existing plan and there are no changes to any existing contract you may have OR you may change to the new Fixed Plans and an $80 Relocation Fee may apply.
Can I change back to my previous plan?
You can only change to plans that are currently available. If you've changed from a plan that is no longer available then, unfortunately, we will not be able to return you to that plan. However it's more than likely that we have a currently available plan that will suit your needs.
Want to change your Fixed Phone Plan as well?
See this article for details.