International Roaming: How to Add, Remove & Use

Need to find out how to turn international roaming on or off? How to access your voicemail, check your balance or simply make a call when roaming? Choose an option below.

Add or remove international roaming using your phone

Find out more about international roaming, including checking rates and usage. Otherwise choose an option below to add or remove international roaming.

These options are available 24/7 and are free to use from your Optus service within Australia.

My Optus app

Note. If you're already overseas you won't be able to use this option.

Apple App Store Download Google Play Store Download

SMS me a direct download link

  1. Open the My Optus app

  2. Tap Menu

  3. Tap International Roaming

  4. Tap Settings

  5. Tap International roaming

  6. Tap the switch to turn international roaming on / off

  7. Tap Ok

Next steps
  1. International roaming will activate / deactivate within 15 minutes to 4 hours (up to a maximum of 12 hours)

  2. We will send a confirmation SMS with your roaming status

  3. Switch your device off and then on again to update your roaming access

  4. If your device does not auto-select one of our roaming partners, you can manually select a network in your devices 'Settings' menu

SMS

This option is available for Postpaid customers only.

  • Text '7' to 9999
  • If you're already overseas international rates / roaming charges can apply
Next steps
  1. International roaming will activate / deactivate within 15 minutes to 4 hours (up to a maximum of 12 hours)

  2. We will send a confirmation SMS with your roaming status

  3. Switch your device off and then on again to update your roaming access

  4. If your device does not auto-select one of our roaming partners, you can manually select a network in your devices 'Settings' menu

Call

  • Dial 1509 from your mobile or 13 29 26 from another mobile and follow the prompts
  • If you're already overseas, dial +61 2 8082 5678 (calls from a roaming Optus Mobile Phone to this number are free)
Next steps
  1. International roaming will activate / deactivate within 15 minutes to 4 hours (up to a maximum of 12 hours)

  2. We will send a confirmation SMS with your roaming status

  3. Switch your device off and then on again to update your roaming access

  4. If your device does not auto-select one of our roaming partners, you can manually select a network in your devices 'Settings' menu

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Add or remove international roaming online

Find out more about international roaming, including checking rates and usage. Otherwise choose an option below to add or remove international roaming.

Change your international roaming settings online using My Account. This option is available 24/7. When overseas, use WiFi as international rates or roaming charges can apply.

  1. Log in with your My Account username (not your phone number)

  2. Click Dashboard

  3. Scroll down and click select your Mobile Phone or Mobile Broadband service

  4. Click Settings

  5. Scroll to Mobile Roaming and click on Set Up

Next steps
  1. International roaming will activate / deactivate within 15 minutes to 4 hours (up to a maximum of 12 hours)

  2. We will send a confirmation SMS with your roaming status

  3. Switch your device off and then on again to update your roaming access

  4. If your device does not auto-select one of our roaming partners, you can manually select a network in your devices 'Settings' menu

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Calls, Messages & Voicemail when roaming

Sending Messages or Making Calls

To send a message or make a call from your roaming mobile to...

  • a number within the country you're visiting: Enter the area code and then the number (i.e. using the country's national format)
  • a number anywhere else: Including back to Australia, enter the number in the full international format (e.g. +61 3 9123 4567)

Get more information on country codes here.

Receiving Messages or Calls

To receive a message or call on your roaming mobile from...

  • a number in Australia: The caller only needs to dial your number as if you were still in Australia (e.g. 0411 222 333)
  • a number anywhere else (including the country you're in): The caller must enter your number using the full international format (e.g. +61 3 9123 4567)

Get more information on country codes here.

Access Voicemail from your roaming Mobile

For step by step instructions on accessing your home or mobile phone voicemail from overseas, click here.

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Check your balance, pay a bill or recharge when roaming

The best way is to use our online options with WiFi or SMS (where available). Check out your options below:

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Contacting us from overseas

If you're overseas and need to get in touch, contact us by dialling +61 2 8082 5678.

  • General & Billing Enquiries
    Mon - Fri: 8am - 7pm (AEST)
    Sat: 9am - 5pm (AEST)
     
  • Technical Support / Faults
    Open 24/7

Calls from a roaming Optus Mobile phone to this number are free!

You can also contact us via FaceBook, Twitter and Yes Crowd.

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