Your Bill Explained
This page shows you the layout of your bill and explains what happens with monthly/recurring charges if this is your first bill, you’ve changed plans, or changed ownership. Our glossary of billing terms provides a detailed explanation of charges that may also appear on your account.
We're currently upgrading our billing systems, so if your account number starts with an 8, 9, or 10, click here. Otherwise watch this video, or you can read an explanation below.
Glossary of Billing Terms
If you'd like an explanation of a term that appears on your bill, choose an option below:
- Additional data level
Additional 1GB allowance charged at $10 (inc. GST) as data usage has exceeded available data allowance.
- Base plan plus data bolt-on in advance
Any credit or debit adjustments applied to your account since the last bill (excl. GST).
- Channel pack
Optus Yes TV content (TV or Movies). Charges for TV packs are in monthly blocks and are not pro-rated.
- Community calls
A 'Community call' is a call that would otherwise be charged at National call rates. With community calls, the charging zone in which the calling party is located is not adjacent to the charging zone in which the called party is located. However, Optus has designated the two areas to have a community interest and therefore charges a reduced 'Community Call' rate between the two areas.
More information is available in the Home Phone Standard Form of Agreement (SFOA).
- Content services
Premium Services at an additional cost usually provided by a third party provider.
If you have a Fetch service that's bundled with your Fixed Broadband or Bundled account, the service, rental or TV channel pack charges can be found under ‘Content Services’. The ‘Supplier’ column confirms that each charge relates to Fetch.
Support to manage third party content & spend control is here.
- Credit card payment fee
Payments made via credit, debit or charge cards incur a 0.427% (incl. GST) payment processing fee.
- Data bolt-on
Additional data allowance added to the service plan data inclusion.
- Data amount added
Amount of shareable data contributed by a service.
- Late payment fee
Fees that may apply if the total bill amount is not paid by the due date:
- More than $50 but less than $100 - $15.00 (no GST is payable)
- More than $100 - $15.00 plus 2% above the prime lending rate charged to us by our principal bank calculated daily on the unpaid amount above $100 (including any late fees already incurred)
- MBB travel pack
Pre-purchased pack $10/day to get 200MB data to use in Zone 1 Countries. Multiple days bought as a single pack allows you to use your total data allowance over those days.
- Mobile TV Streaming
Ability to watch Movies and TV Shows data free on your mobile through streaming Netflix, Stan, ABC Iview, ABC KIDS, ABC ME.
- Monthly charges and credits
Charges that recur monthly - this includes base plan charges, bolt-ons and device instalments.
If this is your first bill, or you’ve changed ownership, you'll have repeated charges:
- The first charge is from the connection date of your plan/bolt-on, until the end of the current bill's invoice period
- The second instance is to bring the same plan/bolt-on one month ahead of this bill's invoice period. Only one charge will appear on your next bill
If this is your final bill after disconnection, click here.
- New phone trade up
A one-off fee of $99 to swap a current device and get a brand new one on a new 24-month plan.
- Non-direct debit fee
$2.20 fee applied if account is not paid via direct debit. This fee can be avoided if paying with direct debit.
Note. A stored credit card payment within My Account is not the same as a direct debit card payment. Stored credit card payments are manual and can still incur a 0.427% (incl. GST) credit card payment fee. This also applies for manual online payments via Pay My Bill.
- Other charges and credits
Additional one-time charges or credits not part of the plan, like Travel packs, connection, or delivery fees.
- Other mobile calls
Mobile calls that are not included in your plan benefit, these may be charged or already be rated as zero ($0.00).
- Paper invoice fee
Customers who are eligible to receive their bills via My Account, but choose to also receive paper bills may incur a $2.20 Paper Invoice Fee. To avoid this fee simply register for My Account and switch to convenient online billing.
- Payment processing fee
Payments made via credit, debit or charge cards incur a 0.427% (incl. GST) payment processing fee. For a fee free alternative you can set up direct debit today.
- Relocation fee
Charge to physically move a service.
- Roaming data usage/SMS/voice calls
Charges for usage made outside of Australia via our overseas carrier partners.
- Smartcard replacement
Charge for replacement of Optus TV featuring Foxtel smartcard.
- Standalone Foxtel installation fee
Charge for installation of Optus TV featuring Foxtel.
- Travel pack
Pre-purchased pack $10/day to get Unlimited Talk & SMS, plus 100MB data to use in Zone 1 Countries. Multiple days bought as a single pack allows you to use your total data allowance over those days.
- Usage charges
Content/Premium Services are at an additional cost, usually provided by a third party provider. Support to manage third party content & spend control is here.
Still got a question? Please chat with us now.