How to Setup, Change or Cancel Direct Debit

Direct Debit is a way to automatically pay your account on or just after its due date each month. On some bills, we refer to direct debit as Auto-Pay.  Paying with direct debit is the fee free way to go even if you're using a credit card.

Please note: A stored credit card payment is not the same as a direct debit card payment. Stored credit card payments are manual and can still incur a 0.385% (incl GST) payment processing fee.

Once you're ready, click on a button below..


BEFORE YOU SETUP DIRECT DEBIT

Direct debit activation takes 2 business days (if set up via My Account), so if you've already received your bill or have set up direct debit too close to your bill's issue date, then you'll need to pay that bill via another payment method.

At the moment the My Optus app will only accept bank account details, but don’t worry you can set it up through My Account instead if you wish to use a credit card.

If you're unable to use My Account, please contact us so that we can send you an application form. 

Need to check eligibility for My Account?  Click here for assistance. 


HOW DO I SET UP DIRECT DEBIT?


CHANGE/CANCEL YOUR DIRECT DEBIT

Direct debit cancellations/ changes can take up to 72 hours to be processed. If you have a payment due within this timeframe a cancellation may not prevent the forthcoming debit from occurring.

You can attempt to prevent funds being withdrawn by paying your balance via a payment method that will reach your account prior to the date that your next direct debit is due to be taken out.

If you cancel direct debit you may incur an account processing fee. (Excludes: Mobile accounts).

If your direct debit is set up via credit card, you need to log in to My Account to cancel or make changes to it.


LET’S GET STARTED…

Please choose how you would like to change or cancel direct debit:

FAQ's

Q. Will I still receive a bill?
A.   This depends on the type of service you have with Optus. Check out the info below:

  • Home Phone/ Mobile Phone/ DSL Broadband or Mobile Broadband – You’ll continue to receive your bill every month before the direct debit payment is due
  • Cable Broadband/ Optus TV – You’ll receive a bill to confirm the amount charged, and then as the billed amount is the same each month you will not receive another account unless this changes.  Note.  With direct debit, we waive the account processing fees for Optus TV and OptusNet Cable ($2.20 per month each) 

Q. How do I know if a bill will be paid via direct debit?
A.   If a bill is to be paid by direct debit it will have 1 of the following 2 statements on the first page, under the 'Your Account Summary' section.

Image shows a bill where Direct Debit is active

If you see the following statement on the front page of your account, the bill will not be paid by direct debit. If you've recently set up direct debit and it hasn't yet taken effect then you'll need to pay your bill by another method. Click here for more on payment options.

 Image of a bill where there is No Direct Debit

Q. When is the direct debit payment processed?
A.   Once direct debit is active, any balance owing (including any amount in arrears) will be automatically deducted on or just after your bill's due date. (Within 4 days of the due date).

Using My Optus App

We recommend that you use the My Optus app as this is the easiest way to manage your mobile account on the go. Just click on the image below to download the latest version of the app on your smartphone or tablet.

The My Optus app only accepts bank account details in setting up direct debit. If you wish for a direct debit setup via credit card, please use My Account.

  Download My Optus appShow Steps

My Optus app

  1. Tap on Billing from the menu then tap on Setup direct debit

  2. Tap on Bank Account

  3. Fill out the required information on the screen, review the Terms and Conditions and if accepted tick "I agree to the Terms and Conditions"

  4. Click OK

Setup Direct Debit

Using My Account

You can setup Direct Debit for your home phone and internet services through My Account:

  1. Log in to My Account using your My Account username, not your phone number

  2. In the Dashboard, scroll to the Your Bills section

  3. Click the Direct Debit link as shown in the example below

Click on the Direct Debit Link

  1. Follow the prompts to add your direct debit details where you will be taken to a Payment Options screen, then follow the prompts to add your direct debit details

Click on the Setup Direct Debit Link

  1. Click Save to submit your request

Need detailed My Account navigation assistance? See this article.  

Using My Optus app (for Mobile Services only)


Change Direct Debit

  1. From the Billing screen in My Optus app, tap on Manage Direct Debit

  2. You will be directed to a login screen.  Enter your Optus My Account details

Tap on manage direct debit and Enter your Optus My Account details

 

  1. Tap the Edit button and this will prompt you to enter the new details

  2. You will receive confirmation when the account has been updated

Tap edit to enter new details

Cancel Direct Debit

  1. From the Billing screen in My Optus app, tap on Manage Direct Debit

  2. You will be directed to a login screen.  Enter your Optus My Account details

Tap on manage direct debit and Enter your Optus My Account details

  1. Tap on the Delete This Direct Debit link

  2. You will be asked if you wish to proceed with the deletion, tap OK or Cancel

Tap on delete this direct debit then tap OK to cancel

Using My Account (for Home/ Internet & Mobile Services)

  1. Log in to My Account using your My Account username, not your phone number

  2. In the Dashboard, scroll to the Your Bills section

  3. Click the Direct Debit link as shown in the example below

Click on the Direct Debit Link

  1. The Payment Options page will open. Within the Direct Debits section click the Edit or Delete button

  2. Follow the prompts to edit/ remove your direct debit details

  3. Click Save or Delete to confirm/ submit your request

Note: It can take up to 24 hours for My Account to update the status of your direct debit after you've changed or deleted it.

Unable to use My Account

If you're unable to use My Account, please contact us to change or cancel your direct debit details.

Need to check eligibility for My Account?  Click here for assistance.