How to Check Your Prepaid Credit, Balance & Expiry Date

You can get your Prepaid Mobile Phone or Prepaid Mobile Broadband credit, balance(s) & expiry dates the way you like, simply choose how.

What about billed balances? See this article for details.


Using My Optus app

  • Download the My Optus app for Android or iOS by selecting one of the options below:
Get it on Google Play Download from the App Store

Using My Account

  • To check your Prepaid balance, expiry date and what you've got left to use, log into My Account

Using Optus SMS Menu

  • Use Optus SMS Menu and text 'bal' (without the quotations) to 9999 - Prepaid Mobile Phone only

This option is available 24/7 and is free to use within Australia and when roaming overseas!


Call from your Mobile

  • Dial 555 from your handset and select option 1 -  Prepaid Mobile Phone only

This option is available 24/7 and is free to use within Australia. 


Related articles

  • Prepaid inclusions / usage partitions are explained in this article.
  • More information on viewing detailed usage is available in this article.