Google Play Carrier Billing

If you want to purchase content via Google Play (App Store), you can pay for your app purchase via your Optus Post-paid account.

Eligibility
Services that can be downloaded from Google Play
How the charge will appear on your bill
How the charge appears in My Account
How to terminate carrier billing
Steps on how to purchase an application
Google Play Content Subscriptions
Refunds or  Complaint Process
Purchase Errors
FAQs


Eligibility

  • You should be an Optus mobile Postpaid customer
  •  You cannot use any WiFi connection for the initial authentication. Only your downloads can be performed over WiFi
  •  Available on your Google Play Mobile App only, not at Google Play online
  •  Your account must not be in collections.

Your Google Play store app comes pre-installed on your Android OS version 2.2 (Froyo) and above.  You can find it on your device’s app launcher.

You are allowed to purchase a maximum of up to $49.99 amount per transaction. There is no limit on the number of apps that you can purchase.


Services that can be downloaded from Google Play

Here are the services you can download from Google Play:

  • Games
  • Apps
  • In-game items and goods
  • Virtual currency and points
  • Virtual goods from social networks
  • Subscriptions for granted access for games
  • E-books
  • Magazines
  • Movies
  • Google Music

How the charge will appear on your bill

Your Google Play purchases are considered as content (not included in plan value) and will generally appear under "Content Charges" of your bill.


How the charge appears in My Account

You will be able to find these charges in your My Account service. You can find this in the Unbilled section, flagged as Content Services.


How to Terminate Carrier Billing

You can switch to credit card payment from the phone itself by clicking Payment Options when you try to purchase an app; this only changes to credit card payment and carrier billing will still remain as an option.

If you wish to delete carrier billing details you'll need to do it through your Google wallet as per below:

  1. Sign in to your account at https://wallet.google.com/manage
  2. Click Payment methods along the left side of the page
  3. Click Delete next to the Carrier Billing option.

Steps on how to purchase an application

Google play store allows you to personalise your phone with games/apps/widgets etc. A lot of these are free, however some will come at a cost. For those that will have a charge associated, the below is how you can setup carrier billing.


Google Play Content Subscriptions

A subscription is when you pay a recurring fee rather than a one-time price for content on Google Play. Depending on the subscription, you’ll automatically be charged on a monthly or yearly basis.

Subscriptions differ from regular Android app purchases in that there is no 15-minute refund window.

Subscriptions are paid in advance and if cancelled will NOT be given a pro-rated credit for any unused time. You will however continue to have access to the content until the time paid forward is completed. 

How to Subscribe 

Step

Action

1

Click Subscribe

Much like a purchase, the Subscribe screen shows payment options, cost and if you wish to confirm the subscription. Click the Subscribe button if you wish to take up the subscription

2

A confirmation shows that your subscription has been successful

How to Unsubscribe

Step

Action

1

Click the Cancel button on service to opt out of any subscription

2

Confirm your request for cancellation by clicking Yes

3

A confirmation shows that your subscription has been cancelled


Refunds or Complaint Process

You are given 15 minutes to trial a program and see if it suits your needs. If you decide to not install the application, you have the option to uninstall and receive a refund in the first 15 minutes following your purchase.

After the 15 minute return period has expired, the Refund option will not be available. Selecting the Uninstall button at this point will simply remove the application from your device.


Refund from device

Step

Action

1

Launch the Google Play Store app on your device

2

Select Menu  then My Apps

3

Select the app you'd like to return

4

Select Refund Option

5

The Refund button will now say Uninstall. Press Yes to confirm and uninstall the program.

6

Refund confirmed

Refund from the web (play.Google.com)

Step

Action

1

Visit play.Google.com from a computer browser.

2

Select My Orders & Settings by clicking either the gear in the upper right hand  corner or by scrolling to the bottom of the page.

3

Next to the app you'd like to refund, select Report a problem, and follow the on-screen instructions.

Refund or Credit after the 15 Minutes Lapses

If you are not satisfied with an application after the 15 minute return period has expired, you'll need to contact the developer directly.

You can find developers' contact information by:

Step

Action

1

Visit Google Play and select the app in question

2

On the app's description page, scroll down to the Developer section

3

One of the following contact options will be provided: an email address, a phone number, or a web site.

Application Complaints

If you wish to pass on feedback, requests or complaints toward applications you'll need to contact the application's developer.

You can find developers' contact information by:

Step

Action

1

Visit Google Play and select the app in question.

2

On the app's description page, scroll down to the Developer section

3

One of the following contact options will be provided: an email address, a phone number, or a web site.

Disputes of purchases

You can find more information on your app purchases in:

  • Your email inbox
  • You can look for an email at around the time/date of the purchase.
  • Your Google Play wallet - https://wallet.Google.com Your past transactions are found here.
  • Find the app on the Google Playstore and read description, this can also be found in "my apps" when within the Google Play app.
  • You can also contact the developer of the app through the Google Playstore.

Purchase Errors

At times, you may see either of the below error messages when attempting to make a purchase. Below are the common error messages

"Purchase exceeds your transaction limit. Contact your mobile operator."

There is a $49.99 per transaction limit set between Optus and Google for carrier billing. When you attempt to purchase anything over $49.99 you will receive an error advising you to contact Optus. 

How to resolve this issue? 

There is no way to resolve this issue aside from using alternative payment options other than carrier billing.

"Your Purchase on your Optus billing account was declined. Please select a different payment method."

Content spend limits apply for Google Play carrier billing purchases. When you exceed this limit (Generally ranges between $0 and $200) you will receive an error prompting you to use an alternate payment method. 

How to resolve this issue?

You can either Opt for an alternative payment option or you can change your Content/PSMS spend limits to allow for further purchases. There would be billing implications of content moving forward with this limit changed.


FAQs

Q1. If I switch from Optus to another mobile carrier, can I still continue paying via Carrier billing?

A. When you switch carrier, you would need to go again go through the process of setting up carrier billing as payment method for Google Play app purchase. If the carrier that you switch to has not enabled carrier billing, then you wont be able to set carrier billing as the payment option for Google Play.

Q2. If I purchase an app and accidentally delete if off my phone and try to download/purchase it again, will I be charged a second time?

A. As long as you use the same Google ID that you used for downloading the app initially, you will not be charged for re-downloading the app again (even when switching device).

Q3. If I have purchased an app via appstore, can I switch my SIM card to other devices and enjoy the app without having to purchase and pay again? How many devices can I do this for?

A. Your application purchases are tied to your Google Account and can be installed an unlimited amount of times on any device. So, for example, if you remove "My Favourite Game" to save memory, you can reinstall it at a later date with no charge by simply visiting My Apps. You can also re-install apps from play.Google.com from the My Android Apps section.

If you are being asked to purchase an application you have already purchased on Google Play on an existing or previous device, you might be using a different account than the one you were using at the time you made your purchase. Because the application is associated with a different Google Account, you are being charged to purchase it again. Additionally, if you are missing certain apps (free or paid), they might be registered under a different Google account. Fortunately, you can recover access to these apps by simply switching the account you’re currently signed into on Google Play.