Can't Connect: NBN Internet Troubleshooting
If you're unable to connect to the internet and you are on the NBN, please try these troubleshooting steps. If the guide is unable to help you restore your NBN internet connection, it will provide you with info on how to report the fault to us.
If you're looking to set up your modem for the first time, please see our NBN Quick Start guides.
Step 1: Check the Optus Network in your area
Check if there is a known problem with the Optus Network in your area. You can check here.
If we've posted a known problem and it relates to this issue - continue to monitor the service status for a resolution or further updates.
If you suspect that your issue is only partially caused by the listed problem or it extends beyond the estimated time to be fixed, you can continue to troubleshoot your service below.
Step 2: Restart your Modem
Remove the power cable from the back of your modem for 60 seconds, then plug it back in.
After approximately 2 minutes the lights on the modem should settle into a stable pattern.