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How to Contact Us

Need to get in touch? Here are the best ways to reach us...


Online chat

Live chat about your mobile service can be accessed anytime through the My Optus App. Simply select 'Live Chat' to start a chat.


Contact us from Australia

Scroll down if you're overseas and need to get in touch.

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For account info, change address, change phone features
From & about your Mobile Phone - Call 1509
From & about any other service - Call 133 937
(These self service options are available 24/7)

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To make a payment
Call 1300 309 309
Available 24/7

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If you're disconnecting or moving
Call 1300 555 241
Open 8am – 7pm Monday to Friday & 9am – 5pm Saturday

Contact us for coverage enquiries

For mobile coverage enquiries
Call 1300 300 041
Open 24/7

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To report a fault or if you need technical support
Call 13 13 44
Open 24/7

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For any other enquiries
Call 133 937
Open 8am – 7pm Monday to Friday & 9am – 5pm Saturday (Local time)


Contact us from Overseas

Note: Calls from a Roaming Optus Mobile Phone to these numbers are free.

General & billing enquiries
Call  +61 2 8082 5678
Open 8am – 7pm Monday to Friday & 9am – 5pm Saturday (AEST)

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Technical enquiries
Call  +61 2 8082 2642
Open 24/7

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You can also contact us via Facebook, Twitter or the My Optus Community.

Prefer email? See this article.

 


 Looking for Business service & support? Click here to see your contact options