How to Contact Optus

Need to get in touch? Here are the best ways to reach us...

Business customer? Please click here.


Online chat & support

Live chat about your mobile service can be accessed anytime through the My Optus app. Simply select the top left menu symbol, then 'Live Chat' to start a chat.

We also have heaps of answers and additional support within Help & Support and the My Optus Community.


Contacting Optus from Australia

Scroll down if you're overseas and need to get in touch.

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For general, billing, account enquiries and feature changes

  • From & about your Mobile Phone - Call 1509
  • From & about any other service - Call 133 937
    Open 8am – 7pm Monday to Friday
    9am – 5pm Saturday
    (Our self service options are available 24/7)
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To make a payment

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If you need to organize a disconnection or if you're moving

  • Call 1300 555 241
    Open 8am – 7pm Monday to Friday
    9am – 5pm Saturday

For enquiries about a pending fixed service connection/appointment

  • About a pending Cable & Direct connection Call: 1300 760 016
  • About a pending NBN connection Call: 1300 300 427
    Open 8am – 7pm Monday to Friday
    9am – 5pm Saturday
Contact us for coverage enquiries

For mobile coverage enquiries

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To report a fault or if you need technical support

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For anything else

  • Call 133 937
    Open 8am – 7pm Monday to Friday (Local time)
    9am – 5pm Saturday (Local time)

Contacting Optus from Overseas

Note: Calls from a Roaming Optus Mobile Phone to these numbers are free.

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General & billing enquiries

  • Call  +61 2 8082 5678
    Open 8am – 7pm Monday to Friday (Local time)
    9am – 5pm Saturday (Local time)

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Technical enquiries

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You can also contact us via Facebook, Twitter or the My Optus Community.


Prefer email? Click here to send us your enquiry.

 


 Looking for Business service & support? Click here to see your contact options