Prepaid SIM Plans - Compare Prepaid Mobile Plans from Optus

Award-winning Australian network

Roll over up to 200GB

No lock-in contract or credit check

Fast activating eSIM & flexible SIM plans

Pick your perfect plan

SIM Sale

Bonus eGift Card

Bonus eGift Card

SIM Sale

Check out our Network Coverage available at your residential address and other critical locations before completing this order.

Unlimited data

$6 for 24 hours

Never worry about running out of data when you add an Unlimited Data Day for just $6.

International Roaming

Stay connected while you travel with our flexible packages in select countries.

International Talk

$5 for 28 days

Stay connected with your loved ones at home, with up to 300 minutes standard international talk to 50 selected destinations.

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What is Optus Flex Plus?

Our latest Prepaid plans offer more flexibility and value than ever. With offers like unlimited weekend data when you stay connected with AutoRecharge, as well as more options to call and text loved ones overseas, it's the perfect time to connect.

When you connect a new service you’ll get loads of extra data on your first 3 recharges. Like on our $39 Flex Plus plan, you’ll get 45GB for 28 days. Terms apply.

And if you don't use it, you won't lose it. Recharge before expiry or turn on AutoRecharge to rollover up to 200GB. Plus, enjoy the freedom to tweak and manage your plan and tune into other great value add-ons anytime.

What do I get with my Prepaid SIM Plan?

When you connect a new service you’ll get loads of extra data on your first 3 recharges. Like on our $39 Flex Plus plan, you’ll get 45GB for 28 days. Terms apply.

We have a range of great value prepaid SIM plans with different inclusions to suit the way you connect. All our Flex Plus plans give you unlimited standard talk and text within Australia, 50 standard international SMS, 200GB rollover when you recharge before expiry and flexible plan management through My Optus app.

You’ll also get standard international call minutes to over 75 selected countries included on all plans except $13. If you want access to unlimited weekend data when you AutoRecharge, take a look at our $39, $49 and $59 plans (offer available until withdrawn).

Click on a plan to learn more:

How can I access Unlimited Weekend Data?

If you're a new or existing customer on the $39, $49 or $59 Flex Plus plan, you can access unlimited data every weekend. All new customers need to do is turn on AutoRecharge during SIM activation. Existing customers can turn on AutoRecharge in My Optus app to get access from the first eligible AutoRecharge. You can also access unlimited data weekends from your 2nd recharge on the $35 AutoRecharge only plan. If activation or AutoRecharge occur on the weekend, you won't get access to Unlimited Data until the next following weekend day. For compatible devices only. Offer available until withdrawn. Excludes Traveller plans. Fair Go Policy applies.

Can I buy an Unlimited Data Day during an Unlimited Data Weekend? Yes, you can still buy an Unlimited Data Day anytime. It's a great option for weekdays or if you're not eligible for unlimited weekend data (for example, because your plan is not eligible or because you don’t have AutoRecharge on). We don't recommend that you buy an Unlimited Data Day on the weekend if you're eligible for Unlimited Data weekends. There will be no benefit to you because you will already have access to unlimited data at uncapped speeds through our Unlimited Weekend Data offer. To learn more about Prepaid UDD and other add-ons, please see optus.com.au/prepaid/plans/add-ons.

Can I access an unlimited data weekend if my AutoRecharge is on a weekend? An eligible AutoRecharge must have been processed by 11.59pm on Friday (local time) to receive access to unlimited data for the weekend that follows. If your first eligible AutoRecharge is applied on the Saturday you will get unlimited data on the Sunday only. If your AutoRecharge happens on a Sunday, you will not get the unlimited data weekend until the following weekend.

If you keep an eligible AutoRecharge turned on, unlimited data will continuously be applied to your service on the weekend (12.01am Sat to 11.59pm Sun).

What is an eSIM and what are the benefits?

An eSIM is an embedded SIM, where you can download a digital eSIM from Optus and connect without a physical SIM card.

What are the advantages of eSIM? This technology is embedded directly into your device, offering several advantages.

Connect to Optus faster: Don't wait for fiddly, physical SIM cards to arrive. eSIM technology is already built into your compatible device, for quicker, simpler connection to our best mobile network ever.
Easier digital setup: With an eSIM you can activate our great value plans, easily through My Optus app, simply by downloading your digital eSIM. Make changes or add another service with less wait time. You'll need an internet connection (via WiFi or hotspot from another device) to download the app.
Two numbers. One phone: Enjoy the flexibility of having two numbers on the same phone – one for work and one for personal use – simply by using both an eSIM and a physical SIM*.
More environmentally friendly: Because there's less reliance on plastic SIM cards, there's also less manufacturing and less packaging. That all means a lower impact on the environment.

*In some 5G capable phones, you won’t be able to access the Optus 5G network if you have an eSIMand a physical SIM active at the same time. Find more information and a list of affected phones here.

How can I buy a prepaid eSIM?

Buying a prepaid eSIM is simple with these steps:

Check Device Compatibility: Before purchasing, ensure your device supports eSIM technology. You can check this by selecting your device brand in the appropriate dropdown menu on our website or app.
Install the App: Download the My Optus App from the App Store or Google Play. Note that eSIM purchases can only be made through this app. You'll need an internet connection (via WiFi or hotspot from another device) to download the app
Purchase eSIM: Once the app is installed, return to the eSIM section on web and click on "Buy eSIM Prepaid" to proceed with your purchase. This will open up in your My Optus App.

Learn more about eSIM

Can I use a SIM plan on any mobile device?

We're switching off our 3G network from 28 October 2024, which means 3G services will no longer be available on the Optus network. Regardless of the SIM plan you have purchased, if your device relies on 3G for voice or data use, your service will be impacted from this date. This includes the inability to:

Make calls
Send or receive messages
Make emergency calls to Triple Zero (000)
Use data or connect to the internet

If your device is impacted you will need to get a new device that's compatible with the Optus 4G/5G networks to stay connected and continue to use your SIM. The easiest way to check if your device is 4G/5G compatible is by having a look at your device specifications in the user manual, or refer to the manufacturer’s website.

Here’s what you need to check to confirm if your device is compatible:

If your device is compatible with the 4G Network 700 MHz (LTE Band 28 or also known as B28 spectrum)
If your device supports 4G VoLTE (which enables voice calls to be made over a 4G network) - including VoLTE emergency calling

If your device does not support one or more of the above, it will no longer work or will have significantly reduced coverage once the 3G network is switched off.

Important - In addition to 3G devices, some recent 4G devices may also be impacted including models that may have been purchased overseas or imported which aren’t configured for Australian networks or do not support 4G VoLTE.

Click here to see some of the devices impacted by this change. Please note this is not a complete list of impacted devices as there are thousands of different devices, models and variants (including devices not sold by Optus).

If you are concerned your device is impacted you can find additional information on our 3G Changes Help & Support Page.

What is AutoRecharge and how can I set it up on Optus Flex Plus?

What is AutoRecharge for Optus Flex Plus? AutoRecharge is the simple solution for automatically recharging your Optus Flex Plus plan on a regular cycle (on the day of expiry) or when you run low on data. Set and forget with AutoRecharge.

How can I set up my AutoRecharge? You’ll need to save a credit/debit card to your account to set up AutoRecharge.

You can set up your AutoRecharge when you activate your service via My Optus app or online (for the $40 and $50 AutoRecharge only plans this will be required to activate your service)
If AutoRecharge is not set up at the time of activation you can set this up at any time via My Optus app.
You can also turn on AutoRecharge by SMS (Text ‘Menu’ to 9999) if you have a saved payment method.

Can I cancel my AutoRecharge anytime?

Yes, you can cancel your AutoRecharge anytime and once your current recharge expires you will no longer be charged. Cancelling your AutoRecharge also means you will no longer be able to use data, make calls or send texts when your current recharge expires unless you recharge manually.
If you are on the $40 or $50 Optus Flex Plus plan and AutoRecharge is cancelled you will need to choose from other available plans when your current recharge expires and as the $40 and $50 plan options will no longer be available.

What is an Activation bonus? When activating a new service on to Flex Plus plans with expiry of 28 days or more, you will get access to bonus data for your first three recharges. Data will revert to your standard inclusions after this period.

Do I get a bonus for activating my AutoRecharge? Yes, customers who activate their AutoRecharge on the $39, $40, $49, $50 and $59 plans will get access to Unlimited Data Weekends for any recharges processed via AutoRecharge. Plus customers can get a $4 discount with AutoRecharge on the $39, $49 and $59 plans. Customers with AutoRecharge will also get bonus data on the $13, $180 and $350 plans. Not available on Flex Plus Casual. Offer available until withdrawn.

Delivery information

Transferring my number to Optus

Can I keep my number when switching to Optus Prepaid? Yes! Once you get your new SIM you will be able to choose to either keep your number or get a new one.

Head to optus.com.au/activate and have your new Optus Prepaid SIM and some ID handy.
Make sure your details match those provided to your current mobile provider.
On Step 3, select Keep Your Number.
We will send you an SMS to verify your number transfer, so please keep your current SIM in your device.

Note: Don’t disconnect your service with your current provider - the number needs to be active at the time of the transfer.

How long does it take to transfer my number? You can go through the activation process online at any time, however we can only transfer your number during:

Mon-Fri: 8am - 8pm
Sat: 10am - 6pm

If you activate outside these hours, your number will remain active with your existing provider until the next transfer day.

Transfer normally takes 15 minutes but can take up to 4 hours.

Is there a cost to transfer my number? We don’t charge any fees to transfer your number, but if you cancel a contract with another provider early, they may charge you. Be sure to check with your existing provider as Optus is not liable for fees incurred as a result of you transferring your service from another carrier.

How can I recharge my Optus Flex Plus service?

You can recharge your service the following ways:

using the My Optus app
going to optus.com.au/recharge
calling 555 (even with $0 balance) from your mobile service
in-person at our Optus stores or participating stores
Or by activating AutoRecharge.

How can I check my Prepaid balance and data usage?

You can check your Prepaid credit, balance, expiry date and data usage via the My Optus App or view other options.

What will speed caps mean for my experience while using Optus Flex Plus and Optus Flex Plus Casual?

Our network speed caps are great for day to day usage of your mobile devices including video streaming, video calling, web browsing, social media, email and messaging. If you are downloading or transferring large files (such as movie or gaming files), it may take longer than it would at uncapped speeds. It's important to note that the speed cap is the maximum speed you may get access to. Your actual network speed may be slower and will vary depending on various factors including your device, location and source of download.

Can I access the 5G network on Optus Flex Plus and Optus Flex Plus Casual?

Still have questions?

How Prepaid works

Download My Optus app

Visit an Optus store

Text "menu" to 9999

TERMS AND CONDITIONS

All for use in Australia. Fair Go Policy applies. Activate included SIM within 30 days of purchase or by the date advertised on a promotion, whichever is earlier, to receive advertised inclusions.

Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus 4G and/or 5G network. To learn more, visit optus.com.au/compatibility

Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app.

Recharge vouchers and recharge cards: Must be redeemed by the end date specified on the voucher or card. Expired, lost or stolen vouchers will not be replaced or refunded.

OPTUS FLEX PLUS

General: Physical SIM or eSIM required.

Minimum Total Cost: Min cost is the recharge amount on the chosen plan (plus $2 for a physical SIM if applicable).

eSIM: eSIM compatible device required. Service will automatically activate when eSIM order is placed (subject to activation processing times). At this time, your first recharge period will commence and payment will be processed (if you have not paid for your first recharge already). You'll need to download your eSIM profile via My Optus app use your service.  

SIM swaps and plan changes: SIM swaps not available for value SIMs. No inclusions or credit will be transferred during rate plan change to Optus Flex Plus. Once on Optus Flex Plus, customers will not be able to rate plan change to another plan.

Activation bonus data: Additional data will be provided on first three recharges to new services only (this includes the initial recharge applied at activation). Reverts to standard data inclusion after 3rd recharge. Excludes rate plan changes and SIM swaps. To be eligible, first three recharges must be within 90 days or activation for plan options of 28 days or less or within 3 years of activation for plan options with long expiry periods (186 and 365 days).

Recharge expiry: Your recharge will expire in the time frames specified above, or on your next recharge (whichever is earlier). If you recharge before expiry, any unused days or inclusions not eligible for rollover will be forfeited.

Coverage: All Optus Flex Plus plans include access to the Optus 4G and Standard 5G (non-standalone) Networks only (subject to availability and speed caps on selected plans). 5G available in selected areas (excluding NT) with a compatible device. Coverage will otherwise vary depending on your device and location. Check coverage at optus.com.au/coverage.

Speed caps: Optus Flex Plus $13, $180 and $350 plans are speed capped, which means your network speed is capped to a maximum potential speed of 250Mbps. The actual network speed you experience may be slower and will vary depending on various factors including your device, location, available bandwidth and source of download. To access uncapped speeds for a day, you can purchase the Unlimited Data Day Add On.

AutoRecharge: If you have AutoRecharge turned on, we will automatically deduct the recharge amount from your saved payment method on the day of recharge expiry (any time from 5.30am on that day) or when your data balance is reduced to 200MB (whichever is earlier). If recharging upon expiry, we will deduct payment on the day of expiry any time from (5.30am, Sydney time) and your service will automatically recharge between 11pm and 11.30pm (Sydney time) on the same day. If you need to cancel or change your AutoRecharge, you’ll need to do so before payment for your next AutoRecharge is taken. For AutoRecharge due to low balance, your inclusions and expiry will reset and any unused days or inclusions not eligible for rollover will be forfeited. You can change, set up and turn off your AutoRecharge through My Optus app, or by phone (call 555) or SMS (Text ‘Menu’ to 9999) if you have a saved payment method.

$40 and $50 Optus Flex Plus (AutoRecharge only): Only available for new services activated using a $40 or $50 value SIM or eSIM (rate plan changes and SIM swaps are excluded). AutoRecharge setup with a credit/debit card is required to activate. AutoRecharge must be maintained to stay on these plans (manual recharges are not available). If you turn off AutoRecharge or your AutoRecharge payment fails, you'll lose access to this plan when your current recharge expires and to keep recharging you’ll need to choose from other available recharge options on Optus Flex Plus ($13, $39, $49, $59, $180, $350). $40 and $50 Optus Flex Plus are not available to existing customers as a recharge option.

International Talk: Minutes for voice calls from Australia to standard international numbers in Zone 1 and Zone 2 countries are included on all recharges valued at $35 or more. Eligible Zone 1 and Zone 2 countries are subject to change, see current list at https://www.optus.com.au/prepaid/plans/international-call-rates. Minutes are counted in per minute increments. Any usage beyond included value requires purchase of an add-on. Excludes non-standard international calls (eg premium, special, satellite, overseas toll-free numbers and video calls).

International SMS: Each recharge includes 50 standard SMS (160 characters per SMS) from Australia to any international country. Excludes non-standard SMS and MMS. Available to existing customers from first recharge following 10 October 2024.

Add Ons: You must be within an active recharge period to purchase Add Ons. Add Ons are used before the same inclusion type included with your standard recharge (e.g. a $10/5GB MyData Add On will be used before any remaining data in your standard recharge inclusions). If you recharge with the same Add On before your current Add On expires, your inclusions will roll over (excludes Unlimited Data Day, Optus Sport and $5 International Talk). Further Terms apply to each specific Add On see https://www.optus.com.au/prepaid/plans/add-ons for details.

Exclusions: Your standard recharge does not include non-standard national or internationals calls (such as premium/special/satellite/overseas toll-free numbers and video calls), non-standard national SMS/MMS, non-standard international SMS, international MMS and roaming but these may be accessed by purchasing an Add On. Flex Plus plans do not provide access to the Optus 5G+ (standalone) Network.

Data Rollover: Roll over unused included MyData up to a maximum of 200GB when you maintain an active AutoRecharge or when you recharge before expiry. Any applicable Activation Bonus Data or AutoRecharge Bonus Data is eligible for rollover but other bonus data is excluded unless expressly stated otherwise. Any data accumulated over 200GB will be forfeited. MyData Rollover will be used after you have used up all data included with your standard recharge or in any MyData Add On, or provided as a bonus in connection with a promotion.

SMARTPHONES AND DEVICES

General: Selected mobile phones are not network locked. For unlocking fees see optus.com.au/unlock. No rainchecks.

Network Compatibility: Handset has been modified to be optimised for the Optus network and performance on other networks is not guaranteed. Please refer to the Specifications section for specific network compatibility.

Smartphone offer - Free $39 SIM Starter Kit: New services only. Included SIM contains $39 recharge to be applied to available plans of same value at the time of activation. For current full plan details see optus.com.au/prepaidplans. Offer available until withdrawn. Excludes Optus X Lite devices.

Optus X Lite offer - Free $13 SIM Starter Kit: New services only. Included SIM contains $13 worth of value to be applied to an available plan of same value at the time of activation. Expiry and inclusions will depend on your plan. For full plan details see optus.com.au/prepaidplans. Offer available until withdrawn. Excludes smartphones.

OFFERS

SIM on sale: These terms apply when a SIM and/or eSIM is offered at a discounted price. Available from Optus website, Optus retail stores and My Optus app, unless otherwise specified. New services only. Advertised price applies to the initial recharge provided with the SIM or eSIM purchase which is to be applied to a current in-market plan of the same value upon activation. Inclusions and expiry will depend on available or selected plan (if more than one plan is available). Ongoing recharges revert to standard price or as otherwise advertised. Offer available until the date specified in the promotion and may be withdrawn at any time.

Unlimited Data Weekend: Fair Go Policy applies. Available until withdrawn to new and existing services on Optus Flex Plus $39, $40, $49, $50 and $59 plans (excludes Traveller plans). Current recharge must have been processed via an eligible AutoRecharge before 11.59pm on Friday to be eligible for the weekend or an eligible AutoRecharge must be turned on at time of activation. Eligible customers can access unlimited data each weekend between 12.01am Saturday and 11.59pm Sunday (local time). If an eligible AutoRecharge is processed or expires during the weekend, access will not be updated until the following weekend day (eg if processed on Saturday, unlimited data will be provided from 12.01am Sunday). Not available for expired or manual recharges. For use when SIM is in a mobile phone device or tablet that is compatible with our network, access will not be available if your SIM is in a modem or any other device.

AutoRecharge Bonus Data: From 28 April 2025, customers on select Optus Flex Plus plans will receive bonus data for each eligible recharge made via AutoRecharge. Also available if AutoRecharge turned on at time of activation. Bonus data amount will vary depending on recharge amount: 5GB on $13 plan; 20GB on $180; 40GB on $350 plan. Excludes Flex Plus Casual. If AutoRecharge turned on or off during an active recharge, current data balance will not be impacted until your next eligible AutoRecharge. Excludes manual recharges, even if AutoRecharge turned on. Offer available until withdrawn and may be changed at any time.

eGift Card: Available to new services connecting to $40/$50 Optus Flex Plus only. AutoRecharge must be setup with credit/debit card at activation and remain on. An eGift Card claim code will be sent within 72 hours of successful AutoRecharge. You will need to redeem your claim code within 28 days of it being sent. The 28 day period applies to the claim code only. Your selected eGift Card will be valid until the end of the expiry date specified on the eGift Card itself by the applicable retailer / issuer. Check your eGift Card for usage instructions, expiry date and Terms and Conditions (also available on the website of the applicable retailer / issuer). Your selected eGift Card is not refundable or redeemable for cash. Expired eGift Cards cannot be extended or replaced. Treat your eGift Cards like cash as they cannot be replaced. By activating you consent to receive email/SMS messages from Optus that primarily relate to activation and usage of the eGift Card and are necessary to administer the eGift Card offer.

Gift card Terms Amazon eGift Card Terms 1. Gift Cards; Amazon.com.au Balance; Redemption. Amazon.com.au Gift Cards ("Gift Cards") are issued by Amazon Commercial Services Pty Ltd., an Australian Proprietary Limited Company. Once you redeem your claim code, the amount of funds available from your Gift Card (" Amazon.com .au Balance ") will be displayed in Your Account. Your Amazon.com.au Balance displays the total remaining balance of all Gift Cards that have been applied to your Amazon.com.au account but not yet applied to a purchase. We may refer to your Amazon.com.au Balance as your "Amazon Balance", "Gift Card Balance", or "GC Balance". To view your Amazon.com.au Balance, visit Your Account on Amazon.com.au. Purchases are deducted from your Amazon.com.au Balance. Any unused Amazon.com.au Balance will remain associated with your Amazon.com.au account. If a purchase exceeds your Amazon.com.au Balance, the remaining amount must be paid with another payment method. Your Amazon.com.au Balance and your Gift Cards may only be redeemed toward the purchase of eligible goods and services on Amazon.com.au and its associated applications. Amazon Commercial Services Pty Ltd. or its affiliates ("we", "us", and "our") may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase. 2. Limitations. Neither your Amazon.com.au Balance nor your Gift Cards may be applied to the purchase of products at www.amazon.com, www.amazon.at, www.amazon.com.br, www.amazon.ca, www.amazon.cn, www.amazon.de, www.amazon.es, www.amazon.fr, www.amazon.in, www.amazon.it, www.amazon.co.jp, www.amazon.com.mx, www.amazon.nl, www.amazon.co.uk, or any website other than the website(s) listed in Section 1 above. Your Amazon.com.au Balance cannot be used to purchase other Gift Cards. Gift Cards cannot

be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. No portion of your Amazon.com.au Balance may be transferred to another Amazon.com.au account. 3. Risk of Loss. The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Gift Card is lost, stolen, or destroyed, or if your Amazon.com.au Balance or any Gift Card is used without your permission. 4. Use of Amazon.com.au Balance or any Gift Card in Violation of these Terms and Conditions. We reserve the right to void Gift Cards (including as a component of your Amazon.com.au Balance), close customer accounts, and bill alternative forms of payment if we reasonably suspect that a Gift Card is obtained, used, or applied to an Amazon.com.au account (or your Amazon.com.au Balance is applied to a purchase) fraudulently, unlawfully, or otherwise in violation of these terms and conditions. 5. Limitation of Liability. YOU HAVE CERTAIN RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW WHICH CANNOT BE EXCLUDED AND ARE NOT AFFECTED BY THESE TERMS AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS OR YOUR AMAZON.COM.AU BALANCE, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY LAW, IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT GIFT CARD. 6. Governing Law. The laws of New South Wales govern these terms and conditions and any dispute of any sort that might arise between you and Amazon Commercial Services Pty Ltd. and its affiliates. Any dispute relating in any way to these terms and conditions or your use of a Gift Card or your Amazon.com.au Balance will only be adjudicated in the courts of New South Wales. We and you consent to exclusive jurisdiction and venue in these courts. Notwithstanding the foregoing, either we or you may seek injunctive relief in any state, federal, or national court of competent jurisdiction for any actual or alleged infringement of such party's, its affiliates' or any third party's intellectual property or other proprietary rights. The United Nations Convention on Contracts for the International Sale of Goods, and any local laws implementing the Convention on Contracts for the International Sale of Goods, do not apply to these terms and conditions or your use of a Gift Card or your Amazon.com.au Balance. 7. General Terms. The Amazon.com.au Conditions of Use apply. No fees apply to Gift Cards. We reserve the right to change these terms and conditions from time to time in our discretion where it is reasonably necessary to protect the legitimate interests of our business and provided that the change is not materially detrimental to you. Changes to these terms and conditions will be notified by updating the terms and conditions as set out on this webpage. All terms and conditions are applicable to the extent permitted by law. If any of these terms and conditions are deemed invalid, void, or for any reason unenforceable, that unenforceable term will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions. 8. Amazon.com.au Balance Expiration. Your Amazon.com.au Balance and Gift Cards do not expire, including those with a printed expiry period or those previously subject to an expiry period. Uber eGift Card Terms By using this gift card, you accept the following terms and conditions: This gift card will expire three years from the date of activation. Upon expiration, unused funds will not be refunded or credited. This card is redeemable via the Uber or Uber Eats app within Australia in cities where Uber or Uber Eats is available. The card is non-reloadable and cannot be redeemed for cash, refunded, or replaced, except as required by law, including the Australian Consumer Law. No change will be given. You may be required to add a secondary payment method to use this gift card with the Uber or Uber Eats app. Lost or stolen cards will not be refunded or replaced, so treat this card like cash. This card is issued by Uber Pacific Pty Ltd. For full terms and conditions and customer service, visit uber.com/legal/gift-cards/en-au. Google Play eGift Card Terms Gift card issued by Google Payment Australia Limited Pty Ltd (GPAL). See play.google.com/au-card-terms for full terms. Users must be Australian residents aged 13+. Requires a Google Payments account and Internet access to redeem. Not usable for hardware and certain subscriptions. Usable for purchases on Google Play only. Other limits may apply. Card value expires 5 years following the date of (1) card issuance or (2) last activity on the Google Play stored value account to which the card is redeemed, whichever is the later. Except as required by law, card is not redeemable for cash or other cards; not reloadable or refundable; cannot be combined with non-Google Play balances, resold, exchanged or transferred for value. User is responsible for loss of card. For help or to view balance, visit support.google.com/googleplay/go/cardhelp. H&M eGift Card Terms 1. General

These terms and conditions apply to H&M Gift Cards purchased via our business partner SVS UK Limited in any of our H&M stores ('H&M Gift Card') and to our H&M Merchandise Cards ('H&M Merchandise Card' or 'H&M e-Merchandise Card' jointly 'H&M Merchandise Cards'). By purchasing H&M Gift Cards, or using the H&M Merchandise Cards, you accept these terms and conditions ('Terms and Conditions'). H&M reserves the right to interpret, modify, or terminate the Terms and Conditions without notice. The most recent Terms and Conditions will always be posted at hm.com. H&M Gift Card and H&M Merchandise Cards may be only used in H&M stores in the country where the card was bought or where the H&M Merchandise Card was issued. You can use the H&M Gift Card and H&M Merchandise Cards to pay for the full value or part of the value of your selected item(s). If your purchase online is not completely covered by H&M Gift Card or H&M Merchandise Cards you can use an additional payment method to complete the purchase. Please read more in the Payment section at hm.com. The receipt will always show the current balance of the H&M Gift Card and H&M Merchandise cards used in the transaction. In addition, you can always check your current balance online at hm.com, in a H&M store or by contacting customer service (see below). 2. Validity H&M Gift Cards are valid for 3 years from the date of the last activation or purchase. The H&M Gift Card can be used until the balance of the card is zero. If the balance of the card is zero for three months, the H&M Gift Card is invalid and cannot be activated or used again. H&M Merchandise Cards are valid for 3 years from the date of the last activation or purchase. At the expiry of the validity period, the H&M Merchandise Cards cannot be used for purchase nor can the unused remaining value be refunded. The H&M Merchandise Cards can be used until the balance of the card is zero. If the balance of the card reaches zero, the H&M Merchandise Card is invalid and cannot be activated or used again. 3. Return If you use the online return process for items purchased and paid for in full with an H&M Gift Card or H&M Merchandise Card, or if an H&M Gift Card or H&M Merchandise Card was used together with another payment method, an H&M e-Merchandise Card will be issued before any refund is made to other payment methods, unless you have used a credit-based payment method. The H&M e-Merchandise Card will be sent to you by email when the return is complete. Gift cards and single use paper bags in store are non-refundable. Items purchased in store must be returned to store. Items purchased online cannot be returned in store. This does not affect your statutory rights. 4. Limited Liability H&M cannot be held liable for H&M Gift Card or H&M Merchandise Cards once activated, which subsequently are lost, stolen, inactivated or damaged. Treat your H&M Gift Card and H&M Merchandise Cards as cash. 5. Privacy Policy H&M Hennes & Mauritz GBC AB, is acting as the party responsible for all personal data that you provide H&M with. H&M therefore has a Privacy Policy outlining how your personal data will be processed and protected. You will find our Privacy Policy in full here. 6. Customer Service Contact Details: H&M Customer Service Email: customerservice.au@hm.com Phone: 1300-401 300 ($0/call + landline call charges) 8. Company information H & M Hennes & Mauritz Pty Ltd. Sydney NSW 2000, Australia ACN: 160056548 ABN: 83160056548 SVS Stored Value Solutions UK Ltd West One, Bruntwood Offices 2nd Floor, 114 Wellington Street, Leeds LS1 1BA, UK reg. no. 372019303100021

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