Severe Weather events impact service in Sydney Metropolitan District and parts of the Illawarra, South Coast and Central Tablelands Districts.

As previously notified by Optus on Wednesday 15 February 2017, Optus normal operations in the Sydney Metropolitan District and parts of the Illawarra, South Coast and Central Tablelands Districts of New South Wales were affected by a series of extreme weather events on or about Thursday 7 February 2017. The telecommunications network in these areas have experienced high levels of damage that resulted in delays to installation and repair activities on a significant number of Optus services. Due to the extent of damage to the Optus network, the impact in the affected region has been greater than initially estimated, and as a consequence of the continued weather effects, the expected recovery date has now been extended to 26 March 2017.

Optus has identified that the effect of these circumstances applies to an additional 4,224 services bringing the total number of services impacted to approximately 8,454 services. This number may increase as Optus assesses the full effect of the extreme weather conditions. Based on current information, the resumption date of normal service operations is expected to be 26 March 2017. This date is indicative only; Optus customers should anticipate that some further delays may occur.

Optus regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.

Optus services encompassed in this exemption are in the area bounded by and including, but is not limited to, the area starting at Palm Beach following the coastline south past Sydney and Cronulla to Bundeena. From Bundeena the area heads west to Engadine, north to Picnic Point, and northwest to Wetherill Park then southwest to Austral. The area turns northwest to Wallacia, north to Hawkesbury Heights then east to Rouse Hill. From Rouse Hill the area heads north to Maraylya, southeast to Hornsby Heights then northeast back to Palm Beach. All suburbs and towns, including metropolitan Sydney, off shore islands and coastal areas serviced by Optus within these boundaries are encompassed in this exemption.

Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0245049000 to 0245049999 0284220000 to 0284489999
0245720000 to 0245829999 0284670000 to 0284679999
0247048000 to 0247048999 0285080000 to 0285449999
0247201000 to 0247379999 0285570000 to 0285969999
0247523100 to 0247523399 0286250000 to 0286259999
0247760000 to 0247779999 0286280000 to 0286289999
0247890000 to 0247899999 0286331000 to 0286339999
0280210000 to 0280219999 0286654000 to 0286654899
0280540000 to 0280549999 0286770000 to 0286789999
0280650000 to 0280659999 0287000000 to 0288889999
0280680000 to 0280689999 0288990000 to 0289259999
0280840000 to 0280849999 0289370000 to 0289374999
0280948000 to 0280950999 0289620000 to 0289789999
0280958000 to 0280959999 0290300000 to 0290319999
0281890000 to 0281899999 0290902000 to 0290902999
0282040200 to 0282046899 0291110000 to 0291119999
0282171300 to 0283069999 0291300000 to 0291309999
0283320000 to 0283999999 0291441000 to 0291539999
0284079000 to 0284079999 0291810000 to 0291815999
0284110000 to 0284119999 0292000000 to 0299999999

As these circumstances were outside of Optus control, Optus is claiming an extension to time frames applying under the Telecommunications (Customer Service Guarantee) Standard 2011. This means that Optus is notifying customers that normal service time frames may not be met during the period of 8 February 2017 to 26 March 2017 inclusive (based on Optus estimated recovery schedule correct at the time of publication of this notice).

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 - quoting CSG exemption reference number 08022017-NSW-S-C-P-SYDNEY AND SURROUNDING DISTRICTS_RUL_EXT1

You can also view a copy of this notice on our Internet site

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO). Information on the TIO and contact details are available on the Internet ( and in the White Pages® telephone directory.