Mass Service Disruption Archive

Click here to see the most recent Mass Service Disruptions

2018 Mass Service Disruptions  
Date Mass Service Disruption notices
24 December NSW ECP Mid North Coast and surrounding area RUNL EXT1
24 December NSW ECP Mid North Coast and surrounding area
24 December QLD ECP Southeast Coast QLD and Northern Rivers NSW
24 December Mid North Coast and Hunter RUNL EXT1
24 December Mid North Coast and Hunter
24 December Wide Bay and Burnett and Southeast Coast EXT1
24 December Wide Bay and Burnett and Southeast Coast
24 December NSW Central Tablelands EXT2
24 December NSW Central Tablelands EXT1
24 December NSW Central Tablelands
20 December NSW ECP Illawarra and South coast EXT2
20 December NSW ECP Illawarra and South coast EXT1
20 December NSW ECP Illawarra and South coast
20 December VIC SCP West Victoria EXT1
20 December VIC SCP West Victoria
20 December VIC SCP Melbourne and surrounding districts EXT2
20 December VIC SCP Melbourne and surrounding districts EXT1
20 December VIC SCP Melbourne and surrounding districts
20 December NSW ECP Tamworth and surrounding districts EXT1
20 December NSW ECP Tamworth and surrounding districts
20 December NSW SCP Snowy and South Coast Districts EXT1
20 December NSW SCP Snowy and South Coast Districts
20 December QLD ECP Tropical Cyclone Owen EXT1
20 December QLD ECP Tropical Cyclone Owen
14 December Northern Victoria and Riverina EXT1
14 December Northern Victoria and Riverina
10 December Atherton and Surrounding Tablelands
10 December Melbourne and Surrounding Districts - Extension 1
3 December NSW ECP Sydney Metropolitan and surrounding area EXT1
3 December NSW ECP Sydney Metropolitan and surrounding area
29 November Melbourne and Surrounding Districts
27 November Northern Rivers and Surrounding Districts
26 November Wide Bay and Burnett and Southeast Coast
8 November Vic SCP Melbourne and Surrounding Districts
7 November Northern NSW - Extension 1
30 October QLD ECP South Burnett and Surrounding Districts Ext1
22 October Hunter and Surrounding District
22 October Sydney Metropolitan HFC
18 October Northern Tablelands and Surrounding Districts
17 October Brisbane and Surrounding District
12 October QLD ECP Wide Bay and Burnett District
12 October NSW ECP Northern NSW
8 October QLD ECP South Burnett and Surrounding Districts
4 October NSW ECP Sydney Metropolitan and Surrounding Area Ext1
4 October NSW ECP Sydney Metropolitan and Surrounding Area
17 September NSW ECP Sydney Metropolitan Area
19 August Bairnsdale Victoria
10 August South Coast District Western Australia
8 August Perth And Surrounding District Western Australia
18 June South Coastal District of Western Australia
6 June WA Perth and Surrounding Districts
25 May Southern WA
23 May VIC SCP Melbourne and Surrounding District
22 May Tas SBP Southeast Tasmania
4 May Perth and Surrounding Districts
10 April Commonwealth Games
10 April Far North Queensland
4 April QLD Tropical Cyclone Nora
29 March VIC Terang and Surrounding
29 March QLD Herbert and Lower Burdekin Extension
29 March QLD North Tropical Coast and Tablelands Extension 2
26 March NSW Tathra and Surrounding Area
26 March NT Cyclone Marcus
12 March Roma and Surrounding Districts
12 March QLD North West Queensland
7 March Herbert and Lower Burdekin
6 March North Tropical Coast and Tablelands - Extension
5 March QLD and Northern Rivers NSW
5 March North and West Sydney and Surrounding District
5 March Canberra and Surrounding Area
5 March Darling Downs and Wide Bay Burnett Districts
28 February Central Highlands and Surrounding Districts
28 February Northern Territory Top End Region Extension
26 February Kimberley and Surrounding District
20 February Nambour and Surrounding Districts
20 February Brisbane and Surrounding District
14 February Wide Bay and Darling Downs - Extension
14 February North Tropical Coast and Tablelands
5 February Northern NSW and Darling Downs QLD - Extension
31 January Vics C P Melbourne and Surrounding Districts
29 January Northern Territory Top End Region
29 January WA SCP Perth and Surrounding District
18 January WA Tropical Cyclone Joyce
11 January WA SCP Tropical Cyclone Extension
11 January Capricornia District
11 January Wide Bay and Darling Downs
11 January Melbourne and Surrounding Districts - Extension
8 January Northern NSW and Darling Downs QLD
2017 Mass Service Disruptions  
Date Mass Service Disruption notices
27 December Tamworth and Surrounding Area
18 December Eastern Tasmania
13 December Western Victoria
12 December North East Victoria and Southern NSW
12 December Canberra and Surrounding Area
12 December Maryborough and Surrounding District
12 December Sunshine Coast and Surrounding Districts
11 December Melbourne and Surrounding Districts
5 December Bendingo and Surrounding District
1 December Swan Hill and Surrounding District
29 November Newcastle 500
20 November Wide Bay and Burnett District and Southeast Coast - Extension
1 November Gold Coast 600
25 October Wide Bay and Burnett District and Southeast Coast
11 October Wide Bay and Burnett District
21 June Northern Rivers NSW
14 June Sydney Metropolitan
16 May Ex-Tropical Cyclone Debbie - Extension
11 May Melbourne and Surrounding Districts Extension
11 May Tropical Cyclone Debbie Extension
18 April Melbourne and Surrounding Districts
18 April North Central Victoria
11 April Swan Hill and Surrounding District
7 April NSW Northern Rivers District
4 April Ex Tropical Cyclone Debbie
4 April Tropical Cyclone Debbie
29 March Snowy Mountains and Surrounding Districts
28 March Seymour and Surrounding Area
28 March Sydney Metropolitan and Surrounding Districts
27 March Brisbane and Surrounding Area
27 March North West Victoria
27 March Gold Coast and Surrounding Districts
27 March Warrnambool and Surrounding Area
27 March Coolum Beach and Surrounding Area
23 March Swan Hill and Surrounding Area
23 March Hawkesbury and Surrounding Area
22 March Illawarra and South Coast Districts
21 March Northern NSW and Southeast QLD
21 March Dubbo and Surrounding Area
20 March Gladstone and Surrounding Districts
20 March Darling Downs and Granite Belt
14 March Mackay and Surrounding Area - Extension
13 March Perth and Surrounding Districts - Extension
13 March Northern NSW and Southeast QLD - Extension 2
7 March Innisfail and Surrounding District - Extension 2
7 March Mount Isa and Surrounding Area - Extension 2
27 February Sydney and Surrounding Districts - Extension
27 February Illawarra District
27 February Hunter District
21 February Mackay and Surrounding Area
20 February Northern NSW and Southeast QLD - Extension
17 February Perth and Surrounding Districts
14 February Sydney and Surrounding Districts
14 February Melbourne and Greater Melbourne
14 February Brisbane - Extension
13 February Innisfail and Part of the Surrounding District - Extension
13 February Mount Isa and Surrounding Area - Extension
7 February Adelaide and Regional SA - Extension
31 January Mount Isa and Surrounding Area QLD
25 January Brisbane and Surrounding Suburbs
23 January Northern NSW and Southeast QLD
18 January Northern NSW and Gold Coast - Extension
16 January Innisfail and Surrounding District
11 January Mackay and Surrounding District
06 January Melbourne and Surrounding Districts
06 January Adelaide and Regional SA
2016 Mass Service Disruptions  
Date Mass Service Disruption notices
23 December Mount Isa and Surrounding Areas
13 December Northern NSW and Gold Coast
12 December Sunshine Coast and Surrounding Districts
30 November Northern Rivers Public Notice - Extension
21 November Mallee District
21 November Adelaide and Surrounding Districts
21 November Southeast Coast District of Queensland
16 November Northern Rivers Public Notice
10 November Southeast Central and Surrounding Districts - Extension
2 November North East and North Central Districts - Extension
26 October North West Melbourne and Surrounding Area - Extension 2
26 October Riverina and Surrounding Districts - Extension 2
13 October Southeast Central and Surrounding Districts
11 October West Victoria - Extension
7 October North East and North Central Districts
7 October Tasmania
7 October Adelaide and Surrounding Districts
6 October North West Melbourne and Surrounding Area - Extension
6 October Central and Southern Tablelands - Extension
5 October Riverina and Surrounding Districts - Extension
20 September Adelaide and Surrounding Districts
20 September Riverina and Surrounding Districts
20 September North West Melbourne and Surrounding Area
19 September West Victoria
16 September Adelaide and Surrounding Area
12 September Central and Southern Tablelands
1 September Sydney and Surrounding Districts
24 August South Coast and Southern Tablelands - Third Extension
24 August Adelaide and Surrounding Districts - Extension
10 August Sydney and Greater Sydney - Second Extension
1 August Hunter and Central Tablelands - Extension 2
1 August Gippsland and Surrounding Area - Extension
1 August South Coast and Southern Tablelands - Second Extension
29 July Adelaide and Surrounding Districts
29 July North East VIC and Riverina
25 July Central QLD
21 July Greater Adelaide - Extension
21 July Sydney and Greater Sydney - Extension
14 July South Coast and Southern Tablelands - Extension
14 July Hunter and Central Tablelands - Extension
13 July Gippsland and Surrounding Area
7 July Northeast Brisbane
7 July Southeast QLD and North Coast - Extension
4 July Greater Adelaide
27 June Mildura and Surrounding Area
27 June Southeast Brisbane
27 June Brisbane
24 June Melton and Surrounding Area
23 June Caulfield and Surrounding Suburbs
20 June Hawthorn and Surrounding Suburbs
20 June South Coast and Snowy Mountains
15 June Tasmania
15 June Hunter and Central Tablelands
15 June South Coast and Southern Tablelands
13 June Northeast Brisbane
9 June Southeast QLD and North Coast
9 June Sydney and Greater Sydney
8 June East Brisbane and Surrounding Area
6 June Sydney CBD
31 May North Tropical Coast and Tablelands
31 May Perth and Surrounding Area
17 May North East VIC and Riverina
13 April Sunshine Coast and Surrounding District - Further Extension
13 April North Coastal QLD - Extension
13 April Central QLD - Further Extension
6 April Cairns and Surrounding District - Extension
31 March Southern Tablelands and ACT - Second Extension
31 March Wide Bay, Burnett and Central QLD - Second Extension
30 March Sunshine Coast and Surrounding District
17 March Central QLD - Extension
15 March Cairns and Surrounding District
14 March North Coastal QLD
9 March Tasmania - Early Closure
8 March Southeast QLD and Northern NSW - Extension
8 March Wide Bay, Burnett and Central QLD - Extension
2 March East Victoria and Southern NSW - Extension
24 February Southern Tablelands and ACT - Extension
24 February Tasmania - Extension
22 February Adelaide and Surrounding District
12 February Perth and Surrounding District
12 February Herbert and Lower Burdekin
12 February Hunter and Central Tablelands - Extension
12 February Illawarra and South Coast NSW - Extension
11 February Central QLD
11 February Sydney and Surrounding Areas - Extension
10 February Southeast QLD and Northern NSW
8 February Cyclone Stan
8 February East Victoria and Southern NSW
8 February Wide Bay Burnett and Central QLD
8 February Sunshine Coast and Surrounding District
4 February Tasmania
4 February Geelong and Surrounding Districts
22 January Southern Tablelands and ACT
14 January Hunter and Central Tablelands
14 January Illawarra and South Coast NSW
14 January Adelaide and Surrounding District
14 January Sydney and Surrounding Areas
11 January Brisbane Nth and Wide Bay and Burnett - Extension
11 January Southeast QLD and Northern Rivers - Extension
2015 Mass Service Disruptions  
Date Mass Service Disruption notices
24 December Hunter and Central Tablelands
22 December Metropolitan Sydney and Illawarra District
22 December Adelaide and Regional
22 December Northeast NSW and QLD Granite Belt - Extension 2
9 December Southern WA - Extension
9 December Wide Bay and Burnett and Capricornia QLD - Extension
9 December Metropolitan Sydney - Extension
4 December Brisbane Nth and Wide Bay and Burnett
4 December Southeast QLD and Northern Rivers
2 December Mid North District Bushfire SA
1 December Northeast NSW and QLD Granite Belt - Extension
30 November Central Tablelands and Hunter - Extension
18 November Southern WA
17 November Wide Bay and Burnett and Capricornia QLD
11 November Central West Slopes and Plains NSW
9 November Southeast QLD and Northern Rivers NSW
9 November Port Macquarie and Surrounding Area
9 November Metropolitan Sydney
6 November Southwest and Wimmera Districts
6 November Northeast NSW and QLD Granite Belt
6 November Melbourne and Surrounding District
5 November Regional SA
5 November Central Tablelands and Hunter
2 November Northern Victoria and Southern NSW
3 November Southeast QLD
21 October Central West Slopes Tablelands and Hunter - Second Extension
29 September Central West Slopes Tablelands and Hunter - Extension
16 September New England - Extension
1 September Central West Slopes Tablelands and Hunter
1 September Sydney Metropolitan
31 August Southern Coastal NSW and Tablelands
31 August New England
29 July Hunter and Mid North Coast and Central NSW - Third Extension
15 July Sydney and Central Coast and Central NSW - Second Extension
8 July Canberra and Surrounding District - Extension
1 July Hunter and Mid North Coast and Central NSW - Second Extension
26 June Metropolitan Perth
19 June Canberra and Surrounding District
11 June Sydney and Central Coast and Central NSW - Extension
3 June Wide Bay and Burnett - Extension
3 June Adelaide and Mount Lofty Ranges - Second Extension
3 June Hunter and Mid North Coast and Central NSW - Extension
27 May North and East Victoria and Southern NSW
22 May Perth and Surrounding Districts
18 May Townsville and Surrounding District
18 May Inland Southern QLD and Northern NSW - Second Extension
13 May Brisbane and Southeast QLD
13 May Southeast QLD and Northern NSW
8 May Darling Downs and Kingaroy
8 May Wide Bay and Burnett
6 May Coastal and Central QLD - Second Extension
5 May Adelaide and Mounty Lofty Ranges - Extension
4 May Southern Tablelands - Extension
27 April Sydney and Central Coast and Central NSW
27 April Hunter and Mid North Coast and Central NSW
27 April Ex-Tropical Cyclone Marcia - Second Extension
27 April Southeast QLD and Northern NSW - Second Extension
23 April Adelaide and Mounty Lofty Ranges
21 April Inland Southern QLD and Northern NSW - Extension
20 April Perth and Surrounding Districts
20 April Southern Tablelands
15 April Cyclone Olwyn - Extension
15 April Sydney and Coastal and Central NSW - Fourth Extension
2 April Canberra and Surrounding ACT District - Second Extension
2 April QLD North Tropical Coast and Tablelands - Second Extension
2 April Southeast QLD and Northern NSW - Extension
2 April Ex-Tropical Cyclone Marcia - Extension
1 April Perth and Surrounding Areas - Second Extension
31 March Inland Southern QLD and Northern NSW
25 March Northam and Surrounding Districts - Second Extension
25 March Adelaide and Mount Lofty Ranges - Second Extension
25 March Tropical Cyclone Lam - Extension
23 March Cyclone Olwyn
17 March Sydney and Coastal and Central NSW - Third Extension
17 March Darling Downs and Granite Belt QLD - Fourth Extension
11 March Adelaide and Mount Lofty Ranges - Extension
11 March Melbourne and Greater Eastern Melbourne
11 March Northern Tablelands and Northwest Slopes and Plains
6 March Perth and Surrounding Areas - Extension
5 March QLD North Tropical Coast and Tablelands - Extension
5 March Northam and Surrounding Districts - Extension
4 March Canberra and Surrounding ACT District - Extension
4 March Geraldton and Central West - Extension
3 March Coastal and Central QLD
3 March Southeast QLD and Northern NSW
2 March Brisbane and Surrounding Districts
2 March Ex-Tropical Cyclone Marica
2 March Tropical Cyclone Lam
26 February Darling Downs and Granite Belt QLD - Third Extension
23 February Eastern Victoria and Southern NSW
20 February Central and Western Victoria
20 February Melbourne and Surrounding Districts
12 February Adelaide and Mount Lofty Ranges
11 February Mid and South East Tasmania - Extension
10 February Central and Eastern Victoria and Southeast NSW - Extension
10 February Northam and Surrounding Districts
10 February Northern NSW - Second Extension
6 February Geraldton and Central West
4 February Perth and Surrounding Areas
3 February Canberra and Surrounding ACT District
3 February Adelaide and Mount Lofty Ranges - Extension
3 February Darling Downs and Granite Belt QLD - Second Extension
3 February Sydney and Coastal and Central NSW - Second Extension
3 February NSW Mid North Coast
3 February Regional South Australia - Extension
30 January South East QLD and Norther Rivers NSW
29 January Townsville and Surrounding Areas in Queensland
28 January Coastal and Central Queensland
27 January QLD North Tropical Coast and Tablelands
21 January West Victoria and West NSW
20 January Adelaide and Mount Lofty Ranges
20 January Mid and South East Tasmania
20 January Adelaide Hills - Extension
19 January Darling Downs and Granite Belt QLD - Extension
16 January Alice Springs and Surrounding Area
16 January Central and Eastern Victoria and Southeast NSW
15 January Regional South Australia
14 January Northern NSW - Extension
14 January Southeast QLD and Northern Rivers NSW - Extension
14 January Coastal and Central QLD - Extension
14 January Cairns and Surrounding District - Further Extension
14 January Canberra and Surrounding ACT District - Further Extension
13 January NSW Mid North Coast - Extension
9 January Darwin
8 January Adelaide Hills
7 January Sydney and Coastal and Central NSW - Extension
2014 Mass Service Disruptions  
Date Mass Service Disruption notices
29 December NSW Mid North Coast
24 December Canberra and Surrounding ACT District - Extension
24 December Central VIC and Gippsland and Snowy Mountains - Extension
24 December Cairns and Surrounding District - Extension
18 December Coastal and Central QLD
18 December Darling Downs and Granite Belt QLD
16 December Southeast QLD and Northern Rivers NSW
15 December Cairns and Surrounding District
15 December Northern NSW
15 December Central VIC and Gippsland and Snowy Mountains
11 December Canberra and Surrounding Act District
11 December Sydney and Coastal and Central NSW
10 December Wide Bay and Burnett and Capricornia QLD - Extension
10 December Brisbane and South East QLD - Extension
9 December NSW South Coast and Southern Tablelands
8 December Perth and Surrounding Districts
1 December Central and Nth East Vic and Gippsland
1 December Adelaide and Mount Lofty Ranges
1 December Hunter District and Central Tablelands
27 November Wide Bay and Burnett and Capricornia QLD
26 November Perth and Lower West District - Extention
26 November Brisbane and South East QLD
17 November WA South West and South Coastal Districts - Extension
16 November Perth and Lower West District
16 November Melbourne and Surrounding Districts - Early closure Notice
11 November Northern Tablelands and Surrounding Area
11 November Metropolitan Sydney and Illawarra District
7 November Adelaide and Surrounding Districts - Early Closure
2 November Perth and Surrounding Districts - Extension
27 October Adelaide and Surrounding Districts
27 October Melbourne and Surrounding Districts
24 October WA South West and South Coastal Districts
20 October Queensland Gold Coast
20 October Perth and Surrounding Districts
15 October NSW Sydney and Surrounding Districts
14 October NSW South Coast and Surrounding Areas
10 September Victoria
August 2014 WA Surrounding Districts
August 2014 NSW Sydney - Extension
August 2014 NSW Northern Tablelands
August 2014 WA Lower West - Extension
August 2014 Western Australia
August 2014 New South Wales
August 2014 Victoria
August 2014 South Australia
July 2014 Tasmania
June 2014 Western Australia
June 2014 South Australia
June 2014 Victoria
June 2014 North Coast NSW
June 2014 Wollongong NSW
June 2014 Perth And Surrounds - Extension 2
June 2014 Central Victoria And Riverina
May 2014 Perth and Surrounding Districts of Western Australia - Extension
May 2014 Melbourne and Surrounding Districts of Victoria - Extension
May 2014 NSW North Coast - Extension
May 2014 Queensland
May 2014 Western Australia
April 2014 Queensland - Extension
April 2014 Melbourne and Surrounding Districts of Victoria - Extension
April 2014 Regional West Victoria - Extension
May 2014 NSW North Coast
March 2014 Biloela & Surrounding Districts Queensland - Extension
March 2014 Southeast Queensland
March 2014 North Coast and South Coast Queensland - Extension
April 2014 Sydney and Western Sydney
April 2014 NSW and ACT
April 2014 Sydney Metro District
April 2014 Regional VIC
April 2014 Melbourne VIC
April 2014 Tropical QLD
April 2014 SA Regional
April 2014 Queensland
2014 North Coast and South Coast QLD
March 2014 South East QLD and Surrounding Districts
March 2014 NSW Mass Service Disruption
March 2014 WA Mass Service Disruption
February 2014 NSW Mass Service Disruption - Extension
March 2014 NSW Mass Service Disruption - Extension
February 2014 NSW MSD - Extension 2
March 2014 Queensland Mass Service Disruption
February 2014 South Australia
February 2014 New South Wales - Extension
January 2014 Northern Territory - Extension 2
March 2014 Queensland Ex Tropical Cyclone Gillian
February 2014 Sydney and Western Sydney
March 2014 New South Wales Mass Service Disruption
February 2014 Western Australia - Extension
February 2014 South Australia - Extension
February 2014 Queensland - Extension
January 2014 Queensland - Extension
February 2014 Geelong and the Greater Geelong area
January 2014 Darwin-Daly District - Extension
February 2014 Hunter, Central West Slopes and Plains, South West Slopes, Illawarra and South Coast Districts of NSW and ACT District
February 2014 Regional South Australia
February Adelaide Metropolitan and Mount Lofty Ranges District of SA
February 2014 South East and East Coast Districts of Tasmania
February 2014 Kimberly, Pilbara and North Interior Districts of Western Australia
February 2014 Central, North Central and North East Districts of Victoria
February 2014 West, South and East Gippsland Districts of Victoria
February 2014 Queensland
February 2014 South Australia
January 2014 Northern Territory
January 2014 Queensland
January 2014 Melbourne and Surrounding Areas
January 2014 Adelaide and Mount Lofty Ranges District
January 2014 Western Australia Mundaring Bushfires
January 2014 Brisbane and Greater Brisbane and Darling Downs and Surrounds - Extension
2013 Mass Service Disruptions  
Date Mass Service Disruption notices
December 2013 Western Australia Mass Service Disruption December 2013
December 2013 Pilbara, North and South Interior Districts of Western Australia
December 2013 Queensland Southeast Coast and Wide Bay Area Extension
November 2013 Northern New South Wales Extension
November 2013 Northern New South Wales Extension
November 2013 Sydney and Northern Coastal NSW
November 2013 Northern Territory
November 2013 Queensland Bileola Surrounding Districts
November 2013 Queensland & New South Wales
November 2013 New South Wales
November 2013 Queensland
November 2013 New South Wales
November 2013 Northern New South Wales
October 2013 Greater Sydney, Hunter, Central Tablelands and Illawarra Districts of New South Wales.
October 2013 Gold Coast region, Queensland
October 2013 North West Melbourne, Mallee, Wimmera, South West and Central Districts of Victoria
17 September 2013 South Coast and Illawarra Districts of New South Wales
July 2013 Adelaide and Surrounding Districts in South Australia - Extension
20 September 2013 Adelaide and Greater Adelaide
20 September 2013 Perth & South West Districts Western Australia
August 2013 Perth & South West Districts Western Australia - Extension
June 2013 Sydney and Coastal and Central Districts Extension
18 July 2013 Adelaide and Surrounding Districts
18 July 2013 Western Australia
June 2013 Victoria and NSW Extension
June 2013 South Australia Extension
June 2013 Western Australia
June 2013 New South Wales
May 2013 Queensland
May 2013 New South Wales Extension
May 2013 Western Australia Extension
June 2013 Western Australia
12 June 2013 South Australia
12 June 2013 Victoria & New South Wales
11 June 2013 Victoria Extension 3
08 May 2013 Western Australia
03 May 2013 WA
May 2013 SA
May 2013 NSW
April 2013 South West District of Western Australia
April 2013 Victoria - Melbourne Extension
April 2013 Northern Territory Extension
March 2013 New South Wales and Queensland Extension
March 2013 Western Australia Extension
March 2013 South Australia Extension 2
March 2013 South Australia Extension
March 2013 Northern Territory Extension
08 April 2013 Northern Territory
25 March 2013 New South Wales Extension
25 March 2013 Western Australia Extension
March 2013 Victoria Extension
22 March 2013 Tasmania
20 March 2013 South Australia Adelaide Metro and Mount Lofty Ranges
14 March 2013 Western Australia Perth Metropolitan, Lower West, Central Wheat Belt and Great Southern districts
11 March 2013 South Australia
11 March 2013 Northern Territory
11 March 2013 New South Wales
08 March 2013 Victoria (2)
06 March 2013 Victoria
March 2013 Northern New South Wales and Queensland
March 2013 Western Australia
25 February 2013 Victoria (2)
19 February 2013 Victoria
12 February 2013 Northern Territory (2)
12 February 2013 Northern Territories
24 February 2013 QLD Extension 3
14 February 2013 QLD Extension 2
14 February 2013 QLD Extension
25 January 2013 - QLD Queensland Various Flood Affected Areas
25 January 2013 QLD Queensland Various Flood Affected Areas (2)
24 January 2013 QLD Herbert, Lower Burdekin, Central Highlands Coalfields, Central Coast-Whitsundays and Capricornia Districts
21 January 2013 QLD Maranoa and Warrego Districts
21 January 2013 QLD Gulf Country, Peninsula, North Tropical Coast and Tablelands, Northern Goldfields and Upper Flinders and North West Districts.
24 January 2013 VIC
24 January 2013 WA
15 January 2013 NSW North West Slopes and Plains District
15 January 2013 NSW Mid North Coast, Northern Tablelands and North West Slopes and Plains
14 January 2013 Queensland Mass Service Disruption
07 January 2013 Tasmania Mass Service Disruptions Extension
2012 Mass Service Disruptions  
Date Mass Service Disruption notices
December 2012 NSW Mass Service Disruptions
December 2012 WA Mass Service Disruption
December 2012 VIC Mass Service Disruption
December 2012 Alice Springs Mass Service Disruptions Extension
December 2012 Perth Mass Service Disruptions
December 2012 Melbourne Mass Service Disruptions
December 2012 VIC Central District Mass Service Disruptions
07 December 2012 Central NSW Mass Service Disruptions
07 December 2012 North NSW Mass Service Disruptions
07 December 2012 Alice Springs Mass Service Disruptions
07 December 2012 SA Regional Mass Service Disruptions
06 December 2012 Warrnambool Mass Service Disruptions
04 December 2012 WA Mass Service Disruptions
23 November 2012 WA Mass Service Disruptions
22 November 2012 Warrnambool Mass Service Disruptions
23 November 2012 QLD Mass Service Disruptions
13 July 2012 QLD Mass Service Disruptions
10 July 2012 SA Mass Service Disruptions
05 June 2012 VIC Mass Service Disruptions
05 June 2012 SA Mass Service Disruptions
05 June 2012 WA Mass Service Disruption
25 May 2012 VIC North West Melbourne
06 May 2012 WA Southwest
01 May 2012 QLD Brisbane and Greater
May 2012 QLD Far North + Remote (Extension)
20 April 2012 Northern NSW
18 April 2012 Central + Coastal Sydney + NSW
16 Mar 2012 QLD Far North + Remote
15 Mar 2012 NT Top End + Kimberley
15 Mar 2012 Adelaide + Murray Bridge + SA
9 Mar 2012 VIC Central N/E + Gippsland Extension
8 Mar 2012 VIC Riverina Snowy Extension
7 Mar 2012 NSW Coast + Greater Sydney Extension
5 Mar 2012 QLD + NSW Floods
29 Feb 2012 VIC Riverina Snowy
28 Feb 2012 VIC Central Nth East + Gippsland
28 Feb 2012 QLD Mackay
23 Feb 2012 NSW Cooma Bega
21 Feb 2012 NSW Coast + Greater Sydney
21 Feb 2012 NSW Central South Second Extension
10 Feb 2012 QLD Gulf Country Remote
02 Feb 2012 Northern Tablelands, North West Slopes & Plains and Upper Western Districts
01 Feb 2012 S/E QLD + Nth NSW Floods Extn
31 Jan 2012 NSW Central West Extention
27 Jan 2012 NSW Hunter District
25 Jan 2012 NSW Sydney
31 Jan 2012 QLD Central West
25 Jan 2012 NSW Central Nth
25 Jan 2012 NSW Sydney
24 Jan 2012 NT Darwin
23 Jan 2012 Southern Tablelands and ACT Districts
23 Jan 2012 Perth and Lower West region
23 Jan 2012 Sth East QLD + Nth NSW
23 Jan 2012 WA Mid West
23 Jan 2012 Perth + Southwest
20 Jan 2012 NSW Central South
17 Jan 2012 QLD Sth East + Tweed Heads
16 Jan 2012 QLD Sunshine Coast
15 Jan 2012 QLD Mackay
10 Jan 2012 WA Tropical Cyclone Heidi
08 Jan 2012 NSW Tablelands
09 January 2012 Sydney North
09 January 2012 Adelaide
05 Jan 2012 Perth + Regional South
2011 Mass Service Disruptions  
Date Mass Service Disruption notices
31 Dec 2011 WA Narrogin
25 Dec 2011 Greater Melbourne
20 Dec 2011 Southern Tasmania
17 Dec 2011 Adelaide + Regional SA
16 Dec 2011 WA Perth + Surrounding Area
12 Dec 2011 QLD Central Coast + Mackay
11 December 2011 Central West QLD
11 December 2011 Central North NSW
11 December 2011 Sydney NSW
5 Dec 2011 Perth & Southwest WA
29 Nov 2011 NSW Central South & South Coast
29 Nov 2011 NSW Riverina + Snowy
23 Nov 2011 Central North NSW Extension
30 Nov 2011 Central North NSW
24 Nov 2011 Northern NSW
22 Nov 2011 Sydney
10 Nov 2011 NSW Sydney
8 Nov 2011 NSW South Coast + Canberra
8 Nov 2011 NSW/VIC Riverina Snowy
3 November 2011 WA South
10 August 2011 Gippsland VIC
27 July 2011 Perth + WA Southwest Cnr
22 July 2011 Sydney & Coastal NSW
28 June 2011 Perth
28 June 2011 Southwest WA
12/06/11 NSW Mid North Coast
12/06/11 NSW Central North
31/05/11 Sydney
23/5/11 WA Perth
13/04/11 Greater Melbourne
24/03/11 NSW Far South Coast + Snowy
22/03/11 VIC Gippsland
20/03/11 NSW Central Sth & Sth Coast
19/03/11 Sydney
07/03/11 (Extended) North Queensland
07/03/11 North Queensland
08/03/11 Adelaide
07/03/11 North Queensland
02/03/11 North Queensland
18/02/11 South Australia
18/02/11 The Mallee & West VIC
08/02/11 to 08/03/11 Central and Northeast VIC
02/02/11 North QLD Cyclone Yasi
04/02/11 to 08/03/11 Greater Melbourne
17/01/11 The Mallee & West VIC
17/01/11 Greater Melbourne
17/01/11 The Mallee & West VIC
13/01/11 Central & N/East VIC
13/01/11 Northern NSW Flooding
Jan 2011 Natural Disaster - QLD
07/01/11 Central West NSW
05/01/11 to 28/02/11 Sth East Qld Floods
2010 Mass Service Disruptions  
Date Mass Service Disruption notices
28/12/10 Queensland
11/12/10 SoutheastQueensland
07/12/10 to 24/12/10 South Australia & Far West NSW
06/12/10 to 20/12/10 Central Queensland
05/12/10 to 07/12/10 NSW New England
03/12/10 to 06/12/10 NSW Riverina Snowy
30/11/10 to 13/12/10 Central South and South Coast NSW
30/11/10 to 10/12/10 Greater Melbourne and Geelong
15/11/10 to 22/11/10 Greater-Melbourne VIC
10/11/10 to 19/11/10 Central Northern NSW
03/11/10 to 10/12/10 Central + N/E VIC
14/10/10 to 16/10/10 Riverina Snowy NSW VIC
12/10/10 to 15/10/10 Central and Northeast Victoria
10/10/10 to 11/10/10 NSW - North East NSW
09/10/10 to 11/10/10 Southeast QLD
07/09/10 VIC - Greater Melbourne
07/09/10 SA - Adelaide and Regional
25/08/10 SA - Adelaide
12/08/10 VIC - Southwest VIC
2010 Qld-E-C-P-Tropical Cyclone ULUI
19/02/10 QLD - North Queensland
17/02/10 QLD - Brisbane
12/02/10 VIC - Central West VIC
10/02/10 VIC - Greater Melbourne
09/02/10 QLD - Brisbane
08/02/10 VIC - Riverina/Snowy Region
08/02/10 NSW - Central North
08/02/10 NSW - Central South and South Coast
08/02/10 NSW - Sydney
08/02/10 VIC - Wangaratta
08/02/10 VIC - Riverina Snowy
02/02/10 QLD - Central and Western Queensland
20/01/10 QLD - Townsville

We will always work to resolve any service disruptions you may experience as quickly as possible. However, during times of mass disruption like floods, bushfires and other extreme weather conditions it can sometimes take longer than expected. It can mean delays to installation and repair activities and the failure of telephone services.

A Mass Service Disruption can be declared when normal operations for our standard telephone services are significantly disrupted by circumstances beyond our control. When a Mass Service Disruption exemption is declared, performance standards as required under the Customer Service Guarantee (CSG) Standard will not apply.

Exemption from the CSG performance standards is fully explained in sections 22-27 of the CSG Standard. Please refer to the ACMA website if you would like to view the CSG Standard and related information.

There are a number of reasons why these delays can occur:

  • Natural disasters or extreme weather conditions defined under the CSG Standard such as large hail, heavy rainfall, flash flooding, hazardous winds, lightning, blizzards, tornadoes, large waves and storm tides;
  • The safety of the general public and that of our technicians
  • There may be a need to restore infrastructure for basic services such as water and power first;
  • Local network infrastructure that requires repair may not be accessible due to hazardous conditions or access has been restricted by emergency services or other government agencies; or
  • Technical staff or equipment may need to be sent to an area affected by circumstances beyond our control.

The size and location of a mass disruption will directly impact the time taken to fix services.

If you have any questions regarding your eligibility for a CSG payment under any of the mass service disruption notices on this site, please contact us on 133 937.

How do I check for outages?

You can visit our service & network status page to check for any known outages or service disruptions to our Mobile, Broadband and Fixed Phone networks in your local area.

Just enter your city/suburb name to stay up-to-date on any planned repairs, maintenance or outages in your area.

If you have any questions regarding your eligibility for a CSG payment under any of the mass service disruption notices posted on this site, or if you wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, please contact Optus on 133 937.

If you are not satisfied with any of our explanations, you may make a complaint to the Telecommunications Industry Ombudsman (TIO). Information and contact details for the TIO are available on the TIO website and in the White Pages directory.