Trade in


It's easy...

Check that your old phone is eligible

Bring your driver's license or passport into an Optus 'yes' Shop

An Optus in-store representative will check your phone and make a trade-in credit offer

Choose to accept the offer and connect to an eligible Optus Mobile Plan with a shiny new phone!

Trade-in is only available in Optus 'yes' Shops.             Find a store


We accept phones from any network (if your phone is still on a contract your network may charge you early cancellation fees).

We only accept phones that can power on.

Generally, we look for mobile phones that have been well looked after and in decent working order. If you have stuff on your old phone, be sure to back up & delete your personal information from the phone before trading it in.

Unfortunately, not all mobile phones can be traded in through this program. Please review the Eligible Phones list to check whether your phone is tradeable!

Can I trade in MY phone at a later date?

Yes. You have up to 7 days from the day you’ve signed your contract to trade in your old phone but you can only do so at the same store where you entered into a contract with us.

Please note: The trade-in value is only guaranteed on the same day – so if you want to take your phone home to back up your stuff and come back another day the same trade-in price may not be possible

How will I get my trade-in value?

Once your trade-in is submitted in the system, it automatically applies the amount that you will see on your second bill.

What can I do if my current phone isn't on your approved list of trade-in devices?

Unfortunately not all devices are available through this program. You could check out other trade-in companies (do a Google search), or place this handset into the Mobile Muster program for recycling.

Can I only trade in a phone I originally bought from optus?

Any phone can be traded in as long as it's your phone and on our Eligible Phones list.

 Eligible Phones


iPhone 4 - 8GB - 16GB - 32GB
iPhone 4s - 8GB - 16GB - 32GB - 64GB
iPhone 5 - 16GB - 32GB - 64GB
iPhone 5c - 16GB - 32GB
iPhone 5s - 16GB - 32GB - 64GB


Optimus 2x
Optimus 3D
Google Nexus 4
Optimus 4x
Optimus G
Optimus G Pro


Xperia Arc - expandable memory only
Xperia S - 32GB
Xperia Z - 16GB, plus expandable
Xperia Z1 - 16GB, plus expandable


One S
One X
One X+
One Mini
One SV
Sensation XE


Galaxy S - 16GB
Galaxy S2 - 16GB - 32GB
Galaxy S3 - 16GB - 32GB - 64GB
Galaxy S3 Mini - 8GB
Galaxy S4 - 16GB - 32GB - 64GB
Galaxy Note - 16GB
Galaxy Note 2 - 16GB - 32GB - 64GB
Galaxy Note 3 - 16GB - 32GB - 64GB
Galaxy Nexus - 8GB - 16GB


Bold 3 9900


N8 - 16GB memory, plus expandable
N9 - 16GB - 64GB, non expandable
Lumia 925 - 16GB - 32GB, no expandable memory
Lumia 920 - 32GB, non expandable
Lumia 900 - 16GB, non expandable memory
Lumia 820 - 8GB, plus expandable memory
Lumia 800 - 16GB, non expandable


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