Ways to recharge

Whether you're at home, work or out and about, there are plenty of easy ways to recharge your Prepaid service. Take your pick and recharge your way!




Recharge

For quicker and easier recharging, you can elect to store the details of your credit card for future recharge transactions with us.


An easy way to stay on top of your prepaid service. Set up AutoRecharge with credit card on your next recharge online.


We accept

Prepaid Mobile | Headline | Image | Feature Listing

The My Optus App

The My Optus app for iOS and Android lets you recharge 24/7, check data usage and more, all on your device.

Download the app:

Available on the App Store Get it on Google Play

PayPal

Recharge conveniently and securely online using your PayPal account.

Scan and Go

Recharge using a QR code on your phone, which can be scanned at any participating 7-Eleven store in Australia.
Learn more about Optus Scan and Go Recharge.


Prepaid Mobile | Headline | Image | Feature Listing


Great if you don't have a credit or debit card, or don’t have time to buy a recharge voucher. More information

Prepaid Mobile | Headline | Image | Feature Listing


Free call 555 from your prepaid phone to recharge. Securely store your credit card details for quicker recharge.

 

Visit a store


Visit a 'yes' Optus store to recharge or pick up a voucher.

 

From 1 April 2017, the Optus 2G mobile network is closing down. To find out if you'll be affected and for more information, go to www.optus.com.au/2gupdate

Optus Scan and Go Recharge 

We swipe our phones to pay for daily essentials. Why not do the same when you need more Prepaid credit? Available at participating 7-Eleven stores Australia wide, Scan and Go takes the hassle out of recharging. No pins. No printed vouchers. No waiting.

Just set up your code, save to your phone, scan and go go go.

 

Step 1

Head to optus.com.au/scanandgo to generate your custom QR Code & send it to your phone.

 

Step 2

When it's time to top up your Prepaid service, head into any participating 7-Eleven store and ask for an Optus Scan and Go Recharge.

 

Step 3

Scan the QR Code you have saved to your phone at the counter and pay.

From 1 April 2017, the Optus 2G mobile network is closing down. To find out if you'll be affected and for more information, go to www.optus.com.au/2gupdate.

Frequently Asked Questions

Once you've received the SMS containing your Scan and Go Code, open the message and save the code to your phone's wallet or passbook app, or as an image to your phone's photo album. You can also choose to receive the code as an email, rather than a text message.

Check you've entered the correct details above and try again. If you still don't receive the SMS, you can also opt to get the code via email or save it as a PDF.

No. All Android, Apple, Windows and BlackBerry smartphones can support the QR Code.

Almost instantly! Your recharge will appear in real time - same as if you recharged your Prepaid service online.

Your receipt of purchase from 7-Eleven will list the last 4 digits of the mobile number you have recharged. Your QR Code will also clearly state the full mobile number for recharge.

Contact Customer Care. Please note: You'll get a receipt from 7-Eleven with your purchase which has all the details of your Scan and Go Recharge.

As many times as you like! There is no limit to how many times you can recharge via your saved QR Code.

Simply download a new code from this page. There is no limit to how many times you can download a QR Code to your mobile number.

Yes! Scan and Go is available for both Prepaid Mobile and Prepaid Mobile Broadband services.

Can I still recharge my Optus Prepaid service using a paper voucher or on the Optus website.

Yes, these recharge options will still be available.

AutoRecharge 

AutoRecharge lets you set and forget, so you don't have to worry about heading in store to buy a voucher. For eligible plans, you can choose the frequency of your AutoRecharge, or have AutoRecharge triggered by low balance.


How do I setup AutoRecharge

 

Step 1

Head to optus.com.au/recharge.

 

Step 2

Enter the mobile number you'd like to recharge and select your recharge amount.

 

Step 3

Choose how you'd like to AutoRecharge, depending on your plan.

Step 4

Follow the link in the confirmation email or confirm the validation code sent via SMS to confirm your new AutoRecharge.

Frequently Asked Questions

AutoRecharge is an automatic recharge which can be set up based on frequency. AutoRecharge lets you set and forget, so you don't have to worry about heading instore to buy a voucher.

No, unfortunately this communication can't be switched off.

For Mobile customers, if you set up AutoRecharge online, you can choose to get communication via SMS or email (not both). If you set up AutoRecharge in the My Optus app, you can only get communication via SMS. For Mobile Broadband customers, you can only get communication via email.

Unfortunately you can't, you can only receive communication via SMS if you set up in the My Optus app. If you would like to receive notifications via email, you can cancel your AutoRecharge and reset it up online, where email is a communication option.

You'll get notifications when your AutoRecharges are applied, which happens between 11pm and 12 midnight (Sydney time).

Check your junk or spam folder, as well as your inbox.

We'll send you a reminder 48 hours in advance via your chosen communications channel (email or SMS).

Even if you have AutoRecharge set up, you'll still receive these alerts.

As you initially chose email, you'll continue to receive email communication. To change to SMS, you'll need to cancel your AutoRecharge and set it up again, choosing SMS as your communication preference.

Unfortunately not, but keep an eye out as we may introduce this in the future.

Yes it does, and communications are sent via email.

At optus.com.au/recharge, if you selected "Set Up AutoRecharge" you can choose to start your AutoRecharge on a date within the next 30 days. If you selected "Recharge with Credit Card or Debit Card" you will be recharged immediately and your AutoRecharge will commence from your next recharge. If you are setting it up in the My Optus app, your AutoRecharge will commence when your current recharge expires.

You'll only be able to choose from certain options related to your plan.

If you're setting up an AutoRecharge online at optus.com.au/recharge, it only needs to occur at the same time if you have selected "Recharge with Credit Card or Debit Card". If you have selected "Set Up AutoRecharge" you can set it up to start on a future date. AutoRecharges set up in the My Optus app will commence when your current recharge expires.

Unfortunately AutoRecharge is not available for all recharge price points.

You can cancel your AutoRecharge in a number of ways. For Mobile customers, you can cancel using the My Optus app, or via one of your email or SMS notifications. For Mobile Broadband customers, you can cancel via one of your email notifications.

No, even if you stop using your SIM you will need to cancel your AutoRecharge service. For Mobile customers, you can do this using the My Optus app, or via one of your email or SMS notifications. For Mobile Broadband customers, you can cancel via one of your email notifications.

No, even in the instance of a change of ownership, you'll still need to cancel your AutoRecharge.

No, if you change plans, you need to update your AutoRecharge settings (which can be done in the My Optus app for Mobile customers), otherwise you risk losing your credit. Alternatively you can cancel your AutoRecharge online and set up a new AutoRecharge.

When you change plans, you'll need to edit your AutoRecharge settings accordingly. When you were on the My Prepaid Long Expiry plan, your recharge frequency may have been set at 186 days, whereas on the My Prepaid Ultimate plan, your recharge frequency will need to be set at 28 days.

Your payment details will only remain in the payment channel you entered them into.

If a withdrawal is unsuccessful, your AutoRecharge will be cancelled, and your financial institution may also charge you a fee.

If you would like to change any of your AutoRecharge settings online, you'll need to cancel your AutoRecharge, and set it up again. However, Mobile customers can edit settings using the My Optus app. Editing includes - frequency of days, credit card details and recharge amount, but does not include editing your email address.

You'll need to cancel your AutoRecharge and set it up again.

Yes, your data will roll over because AutoRecharge takes place just before your credit expires, which is a condition of rollover.

Check whether you have insufficient funds on your credit/debit card. In this instance, your AutoRecharge would have cancelled and you will have lost any accumulated balances.

If your Prepaid plan is not able to roll over balances, you'll lose any leftover credit upon manual or AutoRecharges. This means that when you manually recharge in-between AutoRecharges, you'll forfeit any leftover credit when AutoRecharge kicks in again.

Manual recharges will not push out the date your next AutoRecharge is processed and only rollover balances will be maintained.

AutoRecharge is available on the following plans:
Optus Flat
New Turbo Cap Plus
Optus Prepaid Social 4G Ready
Turbo Cap Plus
Free Anytime
Connect 4 Less
Long Expiry Cap
Crew Cap
Every Now and Then
Turbo Cap Bonus
Two Dollar Days 3G Ready
Two Dollar Days 4G Ready
Optus Prepaid Cap
Super Cap by Optus
My Prepaid Ultra
My Prepaid Ultra Plus
My Prepaid Daily
My Prepaid Daily Plus
My Prepaid Mobile Broadband
My Prepaid Ultimate
My Prepaid Long Expiry

Internet Banking Transfer 

Recharge through Internet Banking is a new, easy and secure way to buy Optus Prepaid recharges online. It lets you access your bank account directly from the Optus recharge home page so you can pay with your money. Great if you don't have a credit or debit card, or don't have time to go into a store to buy a recharge - now you can do it online, 24/7.

Our secure portal is a short cut straight to your online bank account. Just log in, choose a recharge amount and the money will come straight out of your selected account. (Your personal account information is never visible to, stored or shared by Optus)

And you'll know you're logged into your account because it shows your bank account balance on creen when buying a recharge.


Here's how to use Recharge,
through Internet Banking

 

Step 1

Head to optus.com.au/recharge and enter your Optus Prepaid service number

 

Step 2

Select 'Recharge through Internet Banking' then pick a recharge option

 

Step 3

Find your bank listed, enter your details and login

 

Step 4

Check your bank account, payment information and confirm

From 1 April 2017, the Optus 2G mobile network is closing down. To find out if you'll be affected and for more information, go to www.optus.com.au/2gupdate.

Frequently Asked Questions

Recharge through Internet Banking allows you to pay for your recharge directly by logging into your internet banking and paying from your Savings or Cheque account. In order to use this payment option, you must be set up for internet banking with one of the specified banks.

Just head to our recharge page online and select the new 'Recharge through Internet Banking' payment option. Once you have selected your required recharge amount, proceed to select your chosen bank in the pop up screen that appears. You'll have to read and accept the terms and conditions before going any further. From there, you will then need to enter your internet banking log in details, select the account you want to use to pay for your recharge and confirm. It's that easy!

Tip: You will know that you are logged into your internet banking as you will be able to see your individual bank account balances on screen.

No. While logged in, your bank account details and login information is never stored, retained or visible to Optus or any third party providing services on the Site.

Your personal information is never shared by Optus. Optus takes all due care to ensure the privacy and integrity of the information you provide. However, as with all activity over the internet, the possibility exists that this information could be unlawfully observed by a third party while in transit over the Internet.

Funds will be debited once you have completed the recharge purchase. This can be confirmed by checking your bank account balances. If your bank usually notifies you of payments via SMS, you will receive this payment confirmation as per normal. The amount will appear as deducted by Optus MB PP ****** (6 digital number).

Optus do not charge customers for using this payment option, however please check with your bank or financial institution to see if there are any fees or limits on your account withdrawals.

The banks you can currently use are:

  • NAB
  • Westpac
  • Commonwealth Bank
  • St George

You can pay from any account provided you have the available funds.

No, you do not need to advise your bank.

Yes, you can pay for either Mobile or Mobile Broadband recharge products using the Internet Banking payment option.

You will need to pay using an alternative payment option such as Credit card or PayPal or through a participating retail outlet for Cash payments (See optus.com.au/rechargeyourway). Other banks may be added to this service in future, so please keep checking!

Please contact Optus Customer Care on 1300 555 002. You may need to be able to provide evidence of the charge by Optus.

In most cases, this will usually result in a failed transaction, depending on how far through the purchase you were at the time of internet time out. It is a good idea to check your account balance prior to attempting to recharge again. Call 555 from your mobile to check your balance, or for broadband customers via www.optus.com.au/prepaidbalance.

No. This payment option is currently only available for recharge purchases made Online. You can recharge from your Mobile devices using Credit Cards only - by downloading the My Optus App or by going to www.optus.com.au/recharge via your mobile internet browser (data charges may apply).

This message usually means there is a temporary issue with access to your internet banking site. Please try back later or use another payment option.

This is error message is presented when there is a general system failure. Please try back later or use another payment option.

GET MORE WITH ADD ONS AND TOP UPS

Prepaid Mobile | Headline | Image | Feature Listing


ADD ONS

If you need a little more, check out our MyTalk, MyData, Extra’s Credit and Travel Add Ons^.

^ Only available on My Prepaid Ultimate, My Prepaid Ultra and Ultra Plus.

LEARN MORE

Prepaid Mobile | Headline | Image | Feature Listing


TOP UPS

Running on empty? Consider filling your tank with one of our awesome top ups. Not available on My Prepaid plans.

LEARN MORE

Prepaid Mobile | Headline | Image | Feature Listing


IOU - YOU DESERVE A LITTLE CREDIT

Text IOU to 468 and get extra credit when you need it most. Simply pay us back next time you recharge.

LEARN MORE