PREPAID PHONES

Not one for bells and whistles, but still need affordable data, talk and text? Well then our range of Prepaid mobile phones could be the trusty solution you’ve been searching for. We’ve got a variety of basic phones, 3G and 4G smartphones to choose from, suitable for mature users, students or those who simply don’t need the latest and greatest.

They all come with a great Prepaid SIM and you may be eligible for free express delivery for orders placed before 2pm to metro areas within Australia!

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PREPAID FAQS

  • How to check my prepaid balance and data usage?

    You can check your prepaid credit, balance, expiry date and data usage via My Optus App or SMS ‘menu’ to 9999. Learn more

  • Can I keep my number when switching to Optus prepaid?

    Yes! Transferring a phone or service number between phone companies is called 'porting'. The following steps summarise what needs to happen if you want to keep your number and transfer it to Optus Prepaid.

    1. Head to optus.com.au/activate and have your new Optus Prepaid SIM & some identification handy
    2. Start by entering YOUR SIM NUMBER which is on the new Optus Prepaid SIM card
    3. Enter YOUR DETAILS and be sure they match the same details of your current Mobile Service Provider’s record
    4. Select KEEP YOUR NUMBER in section 3 - YOUR NUMBER where you enter your mobile number you’re keeping
    5. Ensure you enter details that match with your current Mobile Service Provider’s record
    6. Provide us authority to contact your current Mobile Service Provider and arrange the transfer

    Placing your order and switching your number can only happen during the business hours:

    • Monday - Friday: 08:00am - 08:00pm
    • Saturday: 10:00am - 06:00pm

    During these times it usually takes about 30 minutes, but can take up to 4 hours. If you have submitted your activation order outside of these times, your service will remain active with your current Mobile Service Provider and will be processed on the next available business day.

    If you've already activated your SIM card and have been allocated a new number, you won't be able to replace the new number with your old number.

    Need help transferring your number over?

    - For Prepaid activations call 1300 737 252
    - Pay us a visit! Click to find your local 'yes' Optus Shop

    How long does it take?

    You can request to transfer to us online at any time; however a number will only 'physically' switchover during the times/days shown below. So if you make a request outside of these hours, your service will remain active with your existing provider until the next business day and then switchover. Switching normally occurs within about 20 minutes, but can take up to 4 hours during these times.

    • Monday - Friday: 08:00am - 08:00pm
    • Saturday: 10:00am - 06:00pm

    What will it cost?

    Sometimes if you cancel a contract with another service provider early, they may charge you a fee. Be sure to check with your existing provider as Optus is not liable for any fees incurred as a result of you transferring your service from another carrier.

  • Can I change or move between prepaid plans?

    You can change your plan online optus.com.au/login, via SMS to 9999 with the number '4' or call Care 1300 737 252. Learn more

    You can change your plan via SMS or online once every 30 days. These options are free to use in Australia and available 24/7.

  • How do I recharge my prepaid mobile phone?

    There are many ways you can top up or recharge you prepaid mobile phone service such as online (voucher/credit/debit card/PayPal), My Optus App, internet banking or over the phone. Learn more

  • How to add, change or remove prepaid auto-recharge?

    Optus AutoRecharge is an online service that will enable you to register your credit card and set up automated recharges for your Optus Prepaid service.

    To use AutoRechargeyou'll need a valid credit or debit card.

    1. Setup Auto-Recharge
    2. Cancel Auto-Recharge

    More information on AutoRecharge can be found Here.

  • How does data rollover work?

    It's like taking what data you have left from your current recharge over to the next. All you need to do is recharge before your credit expires and the remaining data will be added to the data balance of your new recharge. Your new combined data expires when your new recharge does. And if you want to rollover your data again, you can - right up to a hefty 10GB. If you recharge over 10GB, you will forfeit any data over that limit. Here's an example of how data rollover works:

    Say you've got 100MB data left and your credit expires today. If you recharged today with $40, your 100MB gets added to your new recharge's data allowance, which is 4GB. This new combined amount, 4GB + 100MB, would expire in 28 days. And if there's any data left before the credit expires again, you can simply continue to roll it over.

WHY CHOOSE OPTUS PREPAID?

FAIR GO POLICY APPLIES.

General: Mobile phone is network locked. For unlocking fees see optus.com.au/unlock . No rainchecks.

Coverage: 4G Coverage will vary based on your type of 4G device, location and other factors. See optus.com.au/coverage

Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus network. See optus.com.au/compatibility

Data Offer: Customers on My Prepaid Ultimate will receive double their standard data inclusion on every $30 and $40 recharge and additional data on every $50+ recharge made before 1 May 2016. Not to be used in conjunction with any other data offer. Expires in 28 days, unless data rollover applies. Check data balance before purchasing next recharge. Recharges made after 1 May 2016 will revert to standard data inclusion for that recharge.

Unlimited Standard International Calls: Available with $40+ recharges on My Prepaid Ultimate from 1 February 2016 to 1 May 2016. For calls made from within Australia. Excludes premium services and video calls. Expires within 28 days. Countries are China, India, USA, UK, New Zealand, Singapore, Thailand, Hong Kong, South Korea, and Malaysia. Calls to other countries are deducted from included Extras Credit, see optus.com.au/prepaidint for rates.

Data Rollover: Unused included data will roll over to next recharges up to a max of 15GB if you recharge before credit expires. If you recharge over 15GB you will forfeit any data over that limit.