AutoRecharge is an automatic recharge which can be set up based on frequency. AutoRecharge lets you set and forget, so you don't have to worry about heading instore to buy a voucher.
Enter the service number you'd like to recharge and select your recharge amount.
Choose how you'd like to AutoRecharge, depending on your plan.
Follow the link in the confirmation email or confirm the validation code sent via SMS to confirm your new AutoRecharge.
Frequently Asked Questions
No, unfortunately this communication can't be switched off.
For Mobile customers, if you set up AutoRecharge online, you can choose to get communication via SMS or email (not both). If you set up AutoRecharge in the My Optus app, you can only get communication via SMS. For Mobile Broadband customers, you can only get communication via email.
Unfortunately you can't, you can only receive communication via SMS if you set up in the My Optus app. If you would like to receive notifications via email, you can cancel your AutoRecharge and reset it up online, where email is a communication option.
You'll get notifications when your AutoRecharges are applied, which happens between 11pm and 12 midnight (Sydney time).
Check your junk or spam folder, as well as your inbox.
We'll send you a reminder 48 hours in advance via your chosen communications channel (email or SMS).
Even if you have AutoRecharge set up, you'll still receive these alerts.
As you initially chose email, you'll continue to receive email communication. To change to SMS, you'll need to cancel your AutoRecharge and set it up again, choosing SMS as your communication preference.
Unfortunately not, but keep an eye out as we may introduce this in the future.
Yes it does, and communications are sent via email.
At optus.com.au/recharge, if you selected "Set Up AutoRecharge" you can choose to start your AutoRecharge on a date within the next 30 days. If you selected "Recharge with Credit Card or Debit Card" you will be recharged immediately and your AutoRecharge will commence from your next recharge. If you are setting it up in the My Optus app, your AutoRecharge will commence when your current recharge expires.
You'll only be able to choose from certain options related to your plan.
If you're setting up an AutoRecharge online at optus.com.au/recharge, it only needs to occur at the same time if you have selected "Recharge with Credit Card or Debit Card". If you have selected "Set Up AutoRecharge" you can set it up to start on a future date. AutoRecharges set up in the My Optus app will commence when your current recharge expires.
Unfortunately AutoRecharge is not available for all recharge price points.
You can cancel your AutoRecharge in a number of ways. For Mobile customers, you can cancel using the My Optus app, or via one of your email or SMS notifications. For Mobile Broadband customers, you can cancel via one of your email notifications.
No, even if you stop using your SIM you will need to cancel your AutoRecharge service. For Mobile customers, you can do this using the My Optus app, or via one of your email or SMS notifications. For Mobile Broadband customers, you can cancel via one of your email notifications.
No, even in the instance of a change of ownership, you'll still need to cancel your AutoRecharge.
No, if you change plans, you need to update your AutoRecharge settings (which can be done in the My Optus app for Mobile customers), otherwise you risk losing your credit. Alternatively you can cancel your AutoRecharge online and set up a new AutoRecharge.
When you change plans, you'll need to edit your AutoRecharge settings accordingly. When you were on the My Prepaid Long Expiry plan, your recharge frequency may have been set at 186 days, whereas on the My Prepaid Ultimate plan, your recharge frequency will need to be set at 28 days.
Your payment details will only remain in the payment channel you entered them into.
If a withdrawal is unsuccessful, your AutoRecharge will be cancelled, and your financial institution may also charge you a fee.
If you would like to change any of your AutoRecharge settings online, you'll need to cancel your AutoRecharge, and set it up again. However, Mobile customers can edit settings using the My Optus app. Editing includes - frequency of days, credit card details and recharge amount, but does not include editing your email address.
You'll need to cancel your AutoRecharge and set it up again.
Yes, your data will roll over because AutoRecharge takes place just before your credit expires, which is a condition of rollover.
Check whether you have insufficient funds on your credit/debit card. In this instance, your AutoRecharge would have cancelled and you will have lost any accumulated balances.
If your Prepaid plan is not able to roll over balances, you'll lose any leftover credit upon manual or AutoRecharges. This means that when you manually recharge in-between AutoRecharges, you'll forfeit any leftover credit when AutoRecharge kicks in again.
Manual recharges will not push out the date your next AutoRecharge is processed and only rollover balances will be maintained.
AutoRecharge is available on the following plans:
New Turbo Cap Plus
Optus Prepaid Social 4G Ready
Turbo Cap Plus
Connect 4 Less
Long Expiry Cap
Every Now and Then
Turbo Cap Bonus
Two Dollar Days 3G Ready
Two Dollar Days 4G Ready
Optus Prepaid Cap
Super Cap by Optus
My Prepaid Ultra
My Prepaid Ultra Plus
My Prepaid Daily
My Prepaid Daily Plus
My Prepaid Mobile Broadband
My Prepaid Ultimate
My Prepaid Long Expiry
Prepaid Daily Maximiser
Prepaid Ultimate Plus
Select 'Recharge through Internet Banking' then pick a recharge option
Find your bank listed, enter your details and login
Check your bank account, payment information and confirm
Frequently Asked Questions
Recharge through Internet Banking allows you to pay for your recharge directly by logging into your internet banking and paying from your Savings or Cheque account. In order to use this payment option, you must be set up for internet banking with one of the specified banks.
Just head to our recharge page online and select the new 'Recharge through Internet Banking' payment option. Once you have selected your required recharge amount, proceed to select your chosen bank in the pop up screen that appears. You'll have to read and accept the terms and conditions before going any further. From there, you will then need to enter your internet banking log in details, select the account you want to use to pay for your recharge and confirm. It's that easy!
Tip: You will know that you are logged into your internet banking as you will be able to see your individual bank account balances on screen.
No. While logged in, your bank account details and login information is never stored, retained or visible to Optus or any third party providing services on the Site.
Your personal information is never shared by Optus. Optus takes all due care to ensure the privacy and integrity of the information you provide. However, as with all activity over the internet, the possibility exists that this information could be unlawfully observed by a third party while in transit over the Internet.
Funds will be debited once you have completed the recharge purchase. This can be confirmed by checking your bank account balances. If your bank usually notifies you of payments via SMS, you will receive this payment confirmation as per normal. The amount will appear as deducted by "Optus MB PP ****** (6 digital number)".
Optus do not charge customers for using this payment option, however please check with your bank or financial institution to see if there are any fees or limits on your account withdrawals.
The banks you can currently use are:
- Commonwealth Bank
- St George
You can pay from any account provided you have the available funds.
No, you do not need to advise your bank.
Yes, you can pay for either Mobile or Mobile Broadband recharge products using the Internet Banking payment option.
You will need to pay using an alternative payment option such as Credit card or PayPal or through a participating retail outlet for Cash payments (See optus.com.au/rechargeyourway). Other banks may be added to this service in future, so please keep checking!
Please contact Optus Customer Care on 1300 555 002. You may need to be able to provide evidence of the charge by Optus.
In most cases, this will usually result in a failed transaction, depending on how far through the purchase you were at the time of internet time out. It is a good idea to check your account balance prior to attempting to recharge again. Call 555 from your mobile to check your balance, or for broadband customers via www.optus.com.au/prepaidbalance.
No. This payment option is currently only available for recharge purchases made Online. You can recharge from your Mobile devices using Credit Cards only – by downloading the My Optus App or by going to www.optus.com.au/recharge via your mobile internet browser (data charges may apply).
This message usually means there is a temporary issue with access to your internet banking site. Please try back later or use another payment option.
This is error message is presented when there is a general system failure. Please try back later or use another payment option.