- Our connection and site are secured with encryption software, to keep your information safe when you shop online with us
- Pay safely and with peace of mind through PayPal or Afterpay
When mobile devices are unlocked, they can be used with a SIM from Optus or any other telecommunications carrier.
Our connection and site are secured with encryption software when you shop online with us. Pay safely via PayPal or Afterpay.
Free delivery for online orders anywhere in Australia. Express delivery available in capital cities for orders made between midnight and 1pm (AEST) Monday to Friday.
Immediately after you submit your online purchase, we'll begin processing your order. Provided your item is in stock, transit times are usually:
Soon after the order is made, you will receive an email from Optus that contains information about the expected delivery time and a tracking number.
When your purchase has left our warehouse and is with the courier our site will direct you to track your request via the courier's tracking system: https://optus.startrack.com.au/ using your order reference number starting with ORxxxxxx.
No. Orders must be sent to the address that was given at the point of purchase.
Orders which have been paid for using PayPal must be sent to the delivery address specified on your PayPal payment.
We deliver to business and residential addresses but not P.O Boxes or parcel lockers. As most of our deliveries contain expensive items the courier will only accept the signature of the Account Holder/Purchaser and will request photo identification upon delivery. Accepted forms of ID are:
If you can't be there when your order is delivered, don't worry, a card will be left explaining how you can collect your package.
When you use Afterpay you will receive your product now, but payment will be automatically taken from your debit or credit card in 4 equal payments every 14 days.
You simply need:
To use the Afterpay service simply:
The payment arrangement is made with Afterpay and they will approve payments at time of order.
If you fail to make a payment, Afterpay may charge you a late payment fee of $10 with a further $7 late payment fee added 7 days later if the payment is still unpaid.
For more information about the Afterpay service and their terms and conditions, please visit the Afterpay website.
Mobile networks use different technologies and network frequencies. If you purchase the same brand and model of a mobile phone/tablet from another outlet, but it is not optimised for Australia, it may not operate on all the important frequencies, limiting its performance.
Coverage: With 3G devices, you can access Optus' 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access Optus' 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.
Delivery:Delivery times are subject to stock availability. For metropolitan deliveries: For online orders made before 1pm (AEST) Monday to Friday, delivery is next business day in metropolitan areas of capital cities. Otherwise 2 business days. For regional deliveries: 3-5 business days.