NEW PHONE
TRADE UP

No more waiting until your contract's up to get the latest new phone.

Now our latest My Plan Plus mobile phone plans come with a New Phone Trade Up option. So, 12 months into your plan, you can pay a one-off $99 fee to return your current mobile phone in good working order to your nearest Yes Optus store, and grab yourself a new one on a new 24-month plan!

Alternatively, you can keep your current phone. Simply pay out its full remaining cost – including any amounts that Optus was going to cover – and trade-up to a new phone on a new 24-month plan.

Or, you can do nothing at all – it's your call.

NEW PHONE TRADE UP

No more waiting until your contract's up to get the latest new phone.

Now our latest My Plan Plus mobile phone plans come with a New Phone Trade Up option. So, 12 months into your plan, you can pay a one-off $99 fee to return your current mobile phone in good working order to your nearest Yes Optus store, and grab yourself a new one on a new 24-month plan!

Alternatively, you can keep your current phone. Simply pay out its full remaining cost – including any amounts that Optus was going to cover – and trade-up to a new phone on a new 24-month plan.

Or, you can do nothing at all – it's your call.

HOW DO I TRADE UP FOR $99?

Arrow | Image
Arrow | Image
Arrow | Image

Sign up to one of our latest My Plan Plus plans today, and 12 months into your plan you can trade up your phone!

You're 12 months in? Great, check your phone's in good working order then back-up your phone and wipe your data.

Take your phone to your nearest Yes Optus store and talk to our friendly staff to trade-up.

If your phone is in good working order, you simply pay $99, return your current phone and get a new one on a new 24-month plan.

Sign up to one of our latest My Plan Plus plans today, and 12 months into your plan you can trade up your phone!

You're 12 months in? Great, check your phone's in good working order then back-up your phone and wipe your data.

Take your phone to your nearest Yes Optus store and talk to our friendly staff to trade-up.

If your phone is in good working order, you simply pay $99, return your current phone and get a new one on a new 24-month plan.

KEEP IT OR TRADE IT – BUT STAY NIMBLE

KEEPING MY OLD PHONE

Want to trade up but hang onto your old phone? Yes, keeping your phone as a back-up – or to give to your mum – is an option.

Instead of paying the $99 fee, simply pay out the full remaining cost of your phone, including any amounts that Optus was going to cover. Then get a new phone on a new 24-month plan.

Sweet – having your old phone and a new one too.

WHAT HAPPENS NEXT

We're big on sustainability. One of Optus' highest causes of environmental impact is mobile phones – and one way to off-set this is by giving our phones longer lives. Which is why – when you trade up – we pass your old phone to our second-hand device vendor.

But first, before handing over your phone, you need to delete all your personal data, and make sure your phone's unlocked.

Once our second-hand device vendor receives it, they prepare it for its new life, where it will either be re-used in developing nations or recycled through Mobile Muster. Maximising use of resources and minimising landfill.

OUR NEW NIMBLE PLANS

We get it – you need to keep nimble in a fast-moving world. That's why our latest My Plans Plus plans include No Plan Cancellation Fee as well as New Phone Trade Up.

No Plan Cancellation Fee lets you exit early if you need to. Simply pay what’s owing on your phone – including any amounts that Optus was going to cover – and you’re out.

If you're not on our latest My Plans Plus – which launched on 11 March 2016 – you will not be eligible for New Phone Trade Up. However, you might be interested in our trade-in scheme or be eligible to upgrade.

WHAT IS 'GOOD WORKING ORDER'?

If you want to trade up, your phone needs to be in "good working order". This means your phone functions normally – that is, it makes and receives calls and texts, connects to the internet, and has normal wear and tear as listed below:

  • Your device can power on and off.
  • Your touchscreen is fully functional and has no imperfections such as lines or marks.
  • Your device does not have any missing buttons or damage to other components such as charging ports or SIM tray.
  • The device (including the touchscreen) is not cracked and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
  • Make sure any locking features are disabled (for example, find my iPhone on iOS devices).

Still unsure? Come into your nearest Yes Optus store to ask our friendly staff.

Remember to take care of your handset with our latest covers and accessories and find out how to wipe your data.

WHAT IS 'GOOD WORKING ORDER'?

If you want to trade up, your phone needs to be in "good working order". This means your phone functions normally – that is, it makes and receives calls and texts, connects to the internet, and has normal wear and tear as listed below:

  • Your device can power on and off.
  • Your touchscreen is fully functional and has no imperfections such as lines or marks.
  • Your device does not have any missing buttons or damage to other components such as charging ports, SIM tray.
  • The device (including the touchscreen) is not cracked and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
  • Make sure any locking features are disabled (for example, find my iPhone on iOS devices).

Still unsure? Check out our phone images or come into your nearest Yes Optus store to ask our friendly staff or check out our pictures of damaged phones.

Take care of your handset with our latest covers and accessories and find out how to wipe your data.

LOOKING FOR A HOT NEW PHONE?

Check out the latest mobile handsets here.

LOOKING FOR A HOT NEW PHONE?

Check out the latest mobile handsets here.

GET MORE WITH OPTUS

STOP AT NOTHING

STOP AT NOTHING

When it comes to improving our network, there is no finish line. We've put in the hard yards so 4G Plus, our fastest network ever, now reaches over 90% of Australians.

OPTUS MY PLAN PLUS WITH DATA POOL

OPTUS MY PLAN PLUS WITH DATA POOL

Data Pool lets you share the data on your My Plan Plus with your other devices on eligible postpaid mobile and mobile broadband plans, like your tablet.

OPTUS PERKS

OPTUS PERKS

If you're an Optus customer, you can register for our reward and loyalty program – Optus Perks – and enjoy discounted movie vouchers, special offers and more every day.

FREQUENTLY ASKED QUESTIONS

  • How do I get New Phone Trade Up?

    If you're a new or recontracting Optus customer, and take up any new 24-month My Plan Plus plan after the 11th March 2016, the New Phone Trade Up option will automatically be included as part of your plan. After you’ve been on your plan for 12 months, you can visit any Yes Optus store to begin the trade-up process.

  • What are the steps involved in New Phone Trade Up?

    After 12 months on any of the latest 24-month My Plan Plus plans (launched from March 2016), you can:

    • Return your existing device in good working order to a Yes Optus Store,
    • Agree to pay a fee of $99;
    • Purchase a new device on a new 24-month plan; and
    • Sign documentation that will enable ownership of your original device to be transferred to a second-hand dealer nominated by Optus.

    If you meet the above steps, Optus will waive any remaining handset repayments on the phone being traded up.

    Alternatively, 12 months into your plan, you can elect to keep your current phone by paying out the full remaining cost of the phone (including anything that Optus was going to cover) and upgrade to a new one on a new 24-month plan.

  • Are there any additional costs for New Phone Trade Up?

    New and re-contracting customers who sign-up on a new 24-month My Plan Plus with Optus after 11th March 2016 will have New Phone Trade Up option automatically included within the plan. When it comes time to trade-up a phone, additional costs will apply, depending on how you elect to trade-up.

  • Can I take up New Phone Trade Up if I started my Optus plan before 11th March 2016?

    Sorry, you won’t be eligible. New Phone Trade Up is only available on 24-month My Plan Plus plans launched from 11th March 2016.

  • When can I use New Phone Trade Up?

    The New Phone Trade Up Option is only available after you have been on an eligible plan for a period of 12 months. If you want to get a new phone earlier, you will need to pay off the remainder of your original phone including any amount that Optus was going to cover and then purchase a new phone on a new 24-month plan.

  • Do I have to return the same phone that I purchased when I signed up to an eligible My Plan Plus plan?

    Yes, you need to return the same phone that you purchased when you signed up to an eligible My Plan Plus plan or any replacement phone that has been replaced under a warranty claim or through Optus Yes Cover under an insurance claim.

  • Does the new phone I purchase need to be the same make and model as the phone I am trading up with?

    No, if you want to try another type of phone, you can.

  • What happens if I damage my original phone?

    The phone you return to us needs to be the phone you purchased when you signed up to an eligible My Plan Plus plan and must be in good working order. If your phone is not in good working order, you can still trade-up after 12 months by paying the full remaining cost of your phone (including any amount that Optus was going to cover) and then upgrade to a new one on a new 24-month plan.

  • What if I’m not sure about my phone being in “good working order”?

    First up, read our guide explaining what good working order is, and have a look at our images to gauge where your phone sits. Still not sure? Just bring your phone to your nearest Yes Optus store and our friendly staff will assist you.

  • What if I want to keep my old phone and get a new one?

    It’s hard to say goodbye to your old phone. So if you want to keep your old one as a backup or to give to your mum, you still can. Simply pay out the full remaining cost of your phone, including any amount that Optus was going to cover, and buy a new phone on a new 24-month plan. You won’t need to pay the additional $99.

  • Where do I go to trade-up my existing smartphone using New Phone Trade Up?

    You can return your old phone and get your new phone on a new 24-month plan by using New Phone Trade Up at your nearest Optus Yes Store.

  • What do I need to do before I trade-up my phone?

    Please ensure your phone is backed up and you delete your personal/confidential information from your phone before you trade-up. You will also need to ensure that you remove any SIM and any memory cards.

    If you are trading in an iPhone with the Find My iPhone feature, this must be disabled before Trade Up. To do this, switch on your device, then choose “Settings” and select “iCloud.” Turn off “Find my iPhone” and then enter your Apple ID password and select “Turn off”. For more information, please see Apple Support.

    If you’re Trading Up a phone from another manufacturer, please make sure you’ve disabled any kind of security lock settings on your phone. These settings can remote lock your mobile phone to protect it from data theft if you lose your phone. These security lock settings must be turned off before you bring in your smartphone to Trade Up. If you are unsure, please check the user guide for your phone.

    You only need to bring in the phone to trade up, so keep your accessories and charger, your new phone may be compatible, so you have a spare. Bonus!

  • What happens to my old phone?

    Your old phone will be resold or recycled by our nominated second hand dealer depending upon what condition it is in.

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New Phone Trade Up is only available on 24-month My Plan Plus plans launched from 11 March 2016 and is an automatic plan inclusion. After 12 months on an eligible plan you can you can pay a one-off fee of $99, return your current phone in good working order to an Yes Optus store and buy a new phone on a new 24-month plan. You will also need to sign a separate agreement with our second-hand vendor to transfer ownership of your original phone. Alternatively if you wish to keep your original phone simply pay out the full remaining cost of your phone including any amount that Optus was going to cover, then upgrade to a new phone on a new 24-month plan. Phone and plan repayments on your new 24-month plan may differ. There is no obligation to use New Phone Trade Up and where you elect to pay the $99 fee, it will appear on your next Optus Bill.