Your iPhone is on back order. What does this mean?
Your order will be placed in a queue due to high demand. This means we're currently out of stock but there are shipments on the way.
We can't give you an exact timeframe for delivery but we'll send you an email once your order is processed with your order confirmation number. We'll also SMS you when your order ships from our warehouse. If you're a recontracting Optus customer you will be charged for your plan and handset once your order is processed. We will send you an email confirmation once this occurs.
When we deliver your device we will credit you a pro-rata amount for your plan access fee and handset for the period of time when your handset was unavailable.
Fair Go Policy applies
The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Coverage varies by device. Check at optus.com.au/coverage.
Delivery: The estimated delivery time is for metropolitan areas and delivery to regional areas may take additional time.
$20/MTH DISCOUNT ON $120 PLAN: Sign up or recontract on a $120 My Plan Plus to get $20/mnth discount off the monthly access fee for the life of the plan. This discount will be applied as a monthly credit to the bill. $20 discount will remain on your service until you recontract, change to an ineligible plan or cancel your plan. Ends 26th February 2017.
Cancellation: Your phone repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the full remaining cost of your phone which will include any amount that Optus was going to cover.
Mobile TV & Music streaming:All for use in Australia. Fair Go Policy applies. Stream SD video up to 1.5Mbps & music up to 512kbps. Some streaming services require paid subscriptions. Streaming services subject to change at any time. Downloads, data tethering, streaming on TVs (such as Chromecast & Apple TV), other content such as ads, authentication & app analytics are excluded and will incur data charges. Streaming services may not have apps available on all mobile operating systems. Suitable for one stream per service on mobile & tablet devices only.
Yes TV by Fetch Mini offer: Sign up/recontract to an $85 or above 24/mth My Plan Plus /My Plan Business plus take a Yes TV by Fetch Mini to receive a $5/month discount on the Yes TV by Fetch Mini. Offer ends 28/2/17. Discount forfeited if mobile is cancelled or you move to an ineligible plan. No rainchecks. If service is cancelled you must return the device otherwise charges apply.
Yes TV by Fetch Mini: requires an active fixed broadband Internet connection and a download speed of at least 3Mbps, a widescreen TV and an external antenna connection. Data charges will apply from your internet service provider. You cannot use your mobile data to watch content from the Yes TV by Fetch Mini. If mobile service is cancelled Yes TV by Fetch Mini service will also be cancelled. If the Yes TV by Fetch Mini service is cancelled you must return the device to Optus or charges will apply.
Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit.
New Phone Trade Up: After 12 months you can pay a one-off fee of $99, return your current device in good working order to Optus and buy a new device on a new 24-month plan. Alternatively if you wish to keep your original device simply pay out the full remaining cost of your device including any amount that Optus was going to cover, then upgrade to a new device on a new 24-month plan. For more info visit optus.com.au/newphonetradeup .
National Talk Inclusions: Can be used for standard talk to Oz numbers, 13/1300 numbers and voicemail retrievals all within Australia.
International SMS/MMS on $40 My Plan Plus: Get unlimited standard international SMS and MMS to selected countries.
International Talk/Text Inclusions on $65/$85/$100/$120 My Plan Plus:Included minutes can be used for standard international calls to numbers in selected countries & unlimited standard international SMS/MMS (selected countries). International minutes billed per minute.
Selected Countries Include: Austria, Bangladesh, Cambodia, Canada, Chile, China, Croatia, France, Germany, Greece, Hong Kong, Hungary, Indonesia, India, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Kingdom, USA and Vietnam. 'yes' International rates apply for excess and non-included usage. See optus.com.au/international.
Data Pool: If you have more than one My Plan Plus (including SIM Only), My Plan Business (including SIM Only & Tech Fund), My Mobile Broadband Plus or Mobile Broadband Business plan on the same billing account, the included monthly data allowance will combine into one data pool, which will be shared by all eligible services on that account. This data can also be shared with any existing Share Data Plan. Any unused data in the data pool expires at the end of each billing month.
Optus Travel™ Pack: Gives you unlimited standard national and international talk, SMS and up to 50MB of data to use in Zone 1 countries per day. For list of countries see optus.com.au/travel. You must activate each day of Optus Travel™ Pack prior to use and if you activate multiple consecutive days, the data allowance will accumulate for use anytime over the consecutive day period. If you exceed your daily or accumulated usage, standard data roaming charges will apply. You can also purchase additional Optus Travel Packs. Any data provided as part of an Optus Travel™ Pack is not shareable and will not form part of any Data Pool. Any un-used days of Optus Travel Pack are forfeited and cannot be rolled over to the next billing month.
Additional Data: Additional data automatically charged at $10/1GB. If you use more than 150GB on a single billing account we may continue to charge you at the same rates or restrict your data use until next billing period.
General: Fair Go policy applies. For more info, see our Critical Information Summaries which can be found at optus.com.au/cis or pick one up in store.
Usage Alerts: Usage alerts are not real-time and delays of up to 48 hours may be experienced.
My Account: Services that share data may have a service login to My Account which will display all service numbers contributing or using the shared data pool on the account, and the amount each service has used. If you have more than 6 services on your account you may not be able to use My Account to monitor usage or add/change alerts.
Coverage: With 3G devices, you can access our 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.
$20 bundle discount: We will email you about this bundle discount when your mobile service is activated. One $20 monthly discount applies per eligible broadband post-paid mobile bundle. If you cease your eligible mobile plan the $20 bundle discount will be removed without notice. Not available in conjunction with any other bundle discount offer. For existing customers any existing bundle discounts including the $10 mobile discount will be removed when taking up this offer. The broadband and mobile services must be in the same name and same billing address to be eligible for the $20 bundle discount. Home Wireless Broadband services are not eligible for the $20 bundle discount.
Top pick for our regional coverage: If you grab a phone with this badge, you can get our best voice and data coverage in regional areas.
Bonus Data on $40 My Plan Plus: Available if you are a select Optus Prepaid customer who converts your existing prepaid service to a new $40 My Plan Plus plan. Bonus data will remain on your service until you recontract, change to an ineligible plan or cancel your plan. Offer ends 26th Feb 2017.
Bonus Data on $65 My Plan Plus: Sign up/recontract to $65 My Plan Plus and get 2GB bonus data for 24 months. Not available in conjunction with any other bonus data offer. Bonus data will appear on second bill. Offer ends 26th March 2017.
Bonus Data on $85 My Plan Plus: Sign up/recontract to $85 My Plan Plus and get 10GB data/mth incl 2GB bonus data for 24 months and 1GB bonus data until you recontract, change or cancel your plan. 2GB bonus data may take up to 72 hours to be applied and will appear on second bill. Offer ends 26th March 2017.