Mobile phones

Get a brand new smartphone in your pocket, your way.

You have the choice to buy a phone on My Plan Plus, or lease selected handsets on My Plan Flex. When you lease, while you don't own the phone, you could pay up to $10 less on your monthly bill on some My Plan Flex plan and phone combinations, compared to similar My Plan Plus options. And you have the freedom to upgrade after 12 months for just $99 when you return the current phone in good working order and sign up to a new 24-month plan.

Both options come with inclusions you'll love - data you can pool and share, and unlimited standard national talk and text to Australian numbers.






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Mobile Phones

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common questions

  1. What is Optus return policy?
    Hey, we understand you might have a change of heart. So if it's not the phone you wanted and it's still sealed, just contact us within 10 days from purchase to have it returned or exchanged, free of charge**.
  2. Do phones come with a warranty?
    With Optus you get a locally-supported manufacturer's warranty. Have a problem? We'll sort it out, without the hassle.
    For more information on warranty eligibility and claims process go to www.optus.com.au/warrantyinfo
  3. Can I transfer my current phone number to Optus?
    You can transfer or 'port' your existing mobile number to a new Post-Paid Mobile Phone service. Simply fill out the details when you purchase from us.
  4. How is Optus coverage in my area?
    Check Your Coverage
  5. Can I move plans if I change my mind?
    Yes, however fees can apply. If a change of rate plan, upgrade or handset pay out fee applies you will be informed before committing to the change.

Choose from a wide range of the latest devices from Optus, including Samsung, Sony, Nokia, Oppo and more.

Whatever phone you choose you'll get generous data, unlimited standard national talk and text, plus you can keep in touch with friends and family in 32 popular countries when you're out and about in Australia.

Enjoy superfast downloads, web browsing and streaming on our 4G Plus network with a compatible device and plan. Our 4G Plus network is now available in all capital cities and hundreds of regional towns with the latest devices. Check at optus.com.au/coverage.

Mobile phone plans often include monthly phone repayments, usually spread out over 24 months. Remember that cancellation fees may apply.

Perhaps you've instead decided to BYO (bring your own) phone. If so, you can get a SIM card on one of our SIM-only plan options, and use your phone on the Optus mobile network in Australia - as long as it's compatible and unlocked from any other network provider, you're good to go. Remember coverage varies by device, so pick one that's compatible with our entire network to get the best experience.

Buying a mobile phone that's right for you will depend on many factors, some of which include: your budget, the kinds of features most useful to you, and what your likely usage will be.Perhaps you prefer to have a phone with a large HD screen; or something that's a little more compact, that will easily fit in your pocket or purse. We have everything from phones with small screens to large-screened smartphones or "phablets".

Mobile phone cameras have come a long way and now rival the resolution and performance of many compact digital cameras on the market; so, if taking photos with your phone is important to you, high-end smartphones give you good image quality in most conditions.

If you live or work in our 4G Plus network coverage areas and use mobile internet a lot for downloading music or files, streaming HD video, or playing games, then one of the latest 4G phones might be right up your alley.

However, if having access to quicker 4G* data speeds isn't a deal breaker for you, then one of our 3G phones might fit your budget, and still provide you with mobile internet access in Optus coverage areas.

Whatever you're searching for, we're here to help match you up with the best mobile phone and best mobile plans to suit you.

OPTUS MY PLAN FLEX PLANS

My Plan Flex plans allow you to lease an eligible device on a 24 month plan and use it to access the Optus network. You do not own the device and you must return the device to Optus in good working order at the end of your contract. If it is not in good working order, you'll pay a damage fee of up to $499. If the phone gets damaged during your lease and you’d like to have it fixed, you need to pay to have it repaired by Optus or the manufacturer (excludes warranty/consumer guarantee claims).

You can offer to purchase the device at the end of your 24 month lease contract for fair market value (which we'll advise at the time).

If you don't return the device at the end of your contract term, you'll continue to pay monthly device charges for up to 6 months (as well as your plan fees). At that point, if you still don't return the device, you will have to pay us a non-return fee (the fair market value of the device which we’ll advise at the time) and you will own the device.

After 12 months you can upgrade the device by paying a one-off fee of $99. To do this you need to return the current device in good working order to Optus and get a new device on a new 24-month plan. If the current device is damaged, you'll pay a damage fee. If you don't return the current device within 14 days of your new contract you'll have to pay for the device at its fair market value.

MY PLAN FLEX CANCELLATION

If you cancel at any time within the 24 month contract term you will be charged a plan cancellation fee, pro-rated monthly for your remaining contract term. Additionally, if you cancel in the first 18 months you'll have to keep the phone and pay all monthly device charges (which will be increased by any device credits lost as a result of early cancellation) for the remainder of the contract term. If you cancel in the last 6 months of your 24 month contract, you can either return the device to us or make an offer to purchase it at fair market value (which we'll advise at the time). If you choose to return the device, you'll pay $99 if it's in good working order or a damage fee of up to $499 if it's damaged.

BONUS DATA $85/ $100 MY PLAN FLEX

Sign up/recontract and get 3GB bonus data on the $85 My Plan Flex or 5GB bonus data on the $100 My Plan Flex each month for 24 months or until you recontract, change plans or cancel your plan. Bonus data may take up to 4 days to be applied and will appear by the second bill. Offer available until 4/6/17.


OPTUS MY PLAN PLUS PLANS

BONUS DATA $85 MY PLAN PLUS

Sign up/recontract to the $85 My Plan Plus and get 3GB bonus data included for the life of the plan. Offer available until 4/6/17.

BONUS DATA $100 MY PLAN PLUS

Sign up/recontract to the $100 My Plan Plus and get 5GB bonus data included for the life of the plan. Offer available until 4/6/17.

MY PLAN PLUS CANCELLATION

Your phone repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the full remaining cost of your phone which will include any monthly credits that Optus was going to cover.

MY PLAN PLUS NEW PHONE TRADE UP

After 12 months you can pay a one-off fee of $99, return your current device in good working order to a Yes Optus store and buy a new device on a new 24-month plan. Alternatively if you wish to keep your original device simply pay out the full remaining cost of your device including any monthly credits that Optus was going to cover, then upgrade to a new device on a new 24-month plan. For more info visit optus.com.au/newphonetradeup.


GENERAL

Fair Go policy applies. For more info, see our Critical Information Summaries which can be found at optus.com.au/cis or pick one up in store.

MOBILE TV AND MUSIC STREAMING

All for use in Australia. Fair Go Policy applies. Stream SD video up to 1.5Mbps & music up to 512kbps. Some streaming services require paid subscriptions. Streaming services subject to change at any time. Content such as ads, authentication & app analytics are excluded and will incur data charges. Streaming services may not have apps available on all mobile operating systems. Suitable for one stream per service on mobile & tablet devices only.

MOBILE TV STREAMING OFFER

Sign up/recontract to selected My Plan Plus/ My Plan Flex plans by 4/6/17 and get access to data free mobile TV streaming on selected streaming apps at no additional cost. Your bill will show a $10 charge and corresponding credit. It may take up to 4 days to activate Mobile TV streaming from when you receive the handset.

YES TV BY FETCH MINI

Requires an active fixed broadband Internet connection and a download speed of at least 3Mbps, a widescreen TV and an external antenna connection. Data charges will apply from your internet service provider if you're not using Optus fixed broadband. Any purchased content such as Movie and TV store content will be charged to the Optus postpaid mobile bill that is associated with the Yes TV by Fetch Mini subscription. Yes TV by Fetch Mini cannot tether data from a mobile device which means you cannot use your mobile data to watch content from the Yes TV by Fetch Mini. Yes TV by Fetch mini cannot be used for any commercial business purposes. If mobile service is cancelled Yes TV by Fetch Mini service will also be cancelled. If the Yes TV by Fetch Mini service is cancelled you must return the device to Optus or charges will apply.

YES TV BY FETCH MOBI APP

Yes TV by Fetch Mobi app only available for use within Australia to selected new and recontracting Optus mobile customers (purchased via online only). Mobile and Home Broadband data charges will apply unless you are subscribed to Mobile TV streaming package or have an Optus Home Broadband Unlimited Data plan. You must subscribe to a Yes TV by Fetch Ultimate pack to access content. Available to download on compatible smartphones and tablets with an eligible operating system (not available via PC & Mac). Video content quality may vary according to 3G/4G and Wi-Fi bandwidth. From 1 OCT 2017 the price reverts back to $20 per month.

OPTUS SPORT

Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit.

INTERNATIONAL SMS/MMS ON $40 MY PLAN PLUS/MY PLAN FLEX

Get unlimited standard international SMS and MMS to selected countries.

INTERNATIONAL TALK/TEXT INCLUSIONS

Included minutes can be used for standard international calls to numbers in selected countries & unlimited standard international SMS/MMS (selected countries). International calls billed per minute.

SELECTED COUNTRIES FOR INTERNATIONAL CALL AND TEXT INCLUSIONS

Austria, Bangladesh, Cambodia, Canada, Chile, China, Croatia, France, Germany, Greece, Hong Kong, Hungary, Indonesia, India, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Kingdom, USA and Vietnam. 'yes' International rates apply for excess and non-included usage. See optus.com.au/international.

INTERNATIONAL ROAMING INCLUSIONS

$130 and $160 My Plan Plus/My Plan Flex give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use in Zone 1 countries per month. For a list of countries see optus.com.au/travel. If you exceed your included data allowance then standard PAYG data roaming charges will apply.

FAST-TRACKED SERVICE

Fast- tracked customer service only available on the $160 My Plan Plus/My Plan Flex. An eligible number must be entered to receive fast-tracking when you call customer service on 133 937.

$160 MY PLAN PLUS/MY PLAN FLEX

Limit of 6 services applies to accounts which have a service on a $160 My Plan Plus/ My Plan Flex plan

DATA POOL

If you have more than one My Plan Plus (including SIM Only), My Plan Flex, My Plan Business (including SIM Only & Tech Fund), My Plan Business Flex, My Mobile Broadband Plus or Mobile Broadband Business plan on the same billing account, the included monthly data allowance will combine into one data pool, which will be shared by all eligible services on that account. This data can also be shared with any existing Share Data Plan. Any unused data in the data pool expires at the end of each billing month.

ADDITIONAL DATA

Additional data automatically charged at $10/1GB. If you use more than 150GB on a single billing account we may continue to charge you at the same rates or restrict your data use until next billing period.

USAGE ALERTS

Usage alerts are not real-time and delays of up to 48 hours may be experienced.

MY ACCOUNT

Services that share data may have a service login to My Account which will display all service numbers contributing or using the shared data pool on the account, and the amount each service has used. If you have more than 6 services on your account you may not be able to use My Account to monitor usage or add/change alerts.

COVERAGE

With 3G devices, you can access our 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.

TOP PICK FOR OUR REGIONAL COVERAGE

If you grab a phone with this badge, you can get our best voice and data coverage in regional areas.

Optus Pay: is issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 (Issuer).

Any advice contained in this document is provided by Optus Mobile Pty Limited ABN 65 054 365 696 as authorised representative of the Issuer. This information has been prepared without taking into account your objectives, financial situation or needs and so you should, before acting on the advice, consider the appropriateness of the advice having regard to your circumstances. You should also obtain and consider the Product Disclosure Statement for the Cash by Optus© facility available in the Essential Info section of this site before making any decision in relation to the facility.

What is meant by ‘good working order’?

Good working order diagram

The phone needs to be in "good working order", when you return it either for an upgrade or at the end of your lease. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:

  • Can power on and off.
  • Has a fully functional touchscreen and battery.
  • Is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
  • Does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law).
  • Is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
  • Has any locking features disabled (for example, find my iPhone on iOS devices).
  • Is not IMEI blocked.
  • Is the phone you leased from us under the mobile equipment lease plan.

You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we leased to you.

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