Q: How do I make a call using the app?
A: If you’re in a WiFi hotspot that’s been added to your WiFi hotspot list, simply open the app to make calls and send texts.
To receive calls or texts, you won’t need to do anything – they’ll come through as they normally do. The app will be quietly waiting in the background for when a WiFi hotspot is near.
Q: Does WiFi Talk use my mobile data to make or receive calls?
A: Nope. When you use WiFi Talk, only data from your WiFi connection is used. The amount of WiFi data used is small. When the handset is in idle/standby mode (open and running in the background) and does not receive or make any calls it uses approximately 80kB per hour. When the app is making or receiving a call WiFi Talk can use approximately 300kB per minute.
Q: What happens when I leave a WiFi hotspot or move from one WiFi zone to another?
A: When you leave a WiFi hotspot you’ll no longer be able to use WiFi Talk to make calls and send texts. Your phone will automatically go back to using the Optus mobile network until you connect to another WiFi zone.
If you’re in the middle of a call and you leave a WiFi connection, the call will drop out.
Q: Does my WiFi Network need to be with Optus?
A: Nope. WiFi Talk will work with any WiFi network provider that you have access to, however we can’t guarantee all public and corporate WiFi connections will allow it due to settings they might have in place.
Q: Can I send MMS using WiFi Talk?
A: No. And any pictures that are sent to you will be delivered once you’re connected to the mobile network.
Q: Can I use WiFi Talk when overseas?
A: WiFi Talk can only be used within Australia and won’t work when you’re overseas.
Q: Where should I go if I’ve any issues or questions?
A: Head to our Help and Support pages.
Q: I want to speak to someone about WiFi Talk. What number do I call?
A: Please call 133 937 to speak to our customer service team.